Office Customer Service
Resume:
MERVA HUTCHINSON
647-***-**** adbhvq@r.postjobfree.com
HIGHLIGHTS OF SKILLS & QUALIFICATIONS
Social Service Worker graduate from George Brown College with emphasis on gerontology and counselling
Degree from York University with varied work experience in community service
Trained in First Aid and CPR Level C
Excellent interpersonal, communication, and office management skills
Exceptional ability to work independently and as a team player
Adapt quickly to new environment, is efficient and task oriented
Strong knowledge of Microsoft Office Word, Excel, Outlook, and the Internet
Developed solid analytical skills working with vulnerable populations and diversity through effective interaction with clients using a trauma informed approach
EDUCATION
Honours - Social Service Worker Sept 2018 – Apr 2019
George Brown College
Honours, Bachelor of Arts - Law & Society and History 2012 – 2015
York University, Toronto, ON
Legal Assistant 1997 - 1999
Centennial College, Toronto, ON
REVELANT EXPERIENCE
CSC - Toronto West Parole Office Jul 2019 – Nov 2019
Office Administrator / Staff Supervisor
Coordinated office activities and operations to secure efficiency and compliance to Organization policies
Supervised administrative staff
Liaised with community agencies, third parties and vendors
Managed office supplies, vehicle fleet and monitor inventories
Maintained and updated administrative and personnel databases
CSC – Keele Parole Office Jan 2019 – Apr 2019
Field Placement Student
Report Writing and Case Management
Managed case load and maintained over 200+ client profiles with a high level of confidentiality and regularly updated and monitored performance, provided and received feedback from parties concerned for better results
REVELANT EXPERIENCE CON’T
Provided excellent customer service to over 2000+ clients for support and service provided through counseling, crisis intervention, confirmed and booked appointments and responded to enquiries
Effectively consulted with colleagues, provided timely and comprehensive assessments of individual clients and fulfil organization’s goals under demanding deadline pressures
Prepared and entered reports on a weekly basis to meet timeline, with a high level of accuracy and speed
Victim Services of Peel (Volunteer) Jan 2018 – Aug 2019
Community Outreach
Assisted in outreach activities for Victim Services of Peel to bring awareness in the community
Crisis responder once weekly - attended to clients in immediate and short-term crisis situations working together to find solutions and resources within the community
Enhanced professional approach through communication strategy development and built rapport with clients
Coordinated with various agencies within the community for outreach and feedback to enhance client satisfaction
Services and Housing in the Province (SHIP) - Angela’s Place Jun 2017 – Present
Community/Childcare Development Worker (Volunteer)
Provide client support through community childcare and expansion programs
Support vulnerable women and children who seeking housing and other community resources
Assist and support healthy child development
Contact this candidate