Customer Service Social Media

NERISSA R. DEL CARMEN

Professional Summary

Has extensively worked for a multinational, multi-level marketing company.

Self-motivated individual with willingness to work hard, to achieve and exceed targets.

Ability to work with minimal supervision.

Capable to meet deadlines and can work under pressure.

With ability to work with a high charged environment without compromise on the set quality standards.

With discretion and understanding for the need of confidentiality.

Comfortable to work with long and unpredictable hours.

Interact effectively with individuals at all levels.

Innovative, Enthusiastic and quick thinker.

Full and complete understanding of document control process Skills

Excellent working knowledge using SAP, Welcome Screen and DASH; Microsoft Office (MS Word, MS Excel and MS PowerPoint).

Excellent knowledge of document control systems and requirements.

With typing skills and competence at common office system.

Can handle difficult and irate customer/client.

Clerical

Experience

Nu Skin Enterprises Philippines, LLC Ortigas Pasig Admin Assistant - Distributor Compliance, Aug 2016 - May 2019

Excellent knowledge of document control system and requirements.

Processing Product Exchange and Return.

Handled different kind of issue related to our company policies and procedure.

Monitoring of Social Media activities.

Handled Policies and Procedure

- Product Return

Block 2 Lot 33 La Terraza De Antipolo Subd. Brgy. Dalig Antipolo City 1870;

+639*********; adbhr8@r.postjobfree.com

- Social Media Guidelines

- Social Selling Guidelines

Monitoring of all accounts with pending cases

Answer telephones call inquiry

Maintain the company's corporate image and identity, which includes the use of logos and signage.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Review claims adjustments with clients and approving or disapproving clients' claims.

Resolve customers' service complaints by performing activities such as exchanging merchandise, refunding money.

Contact customers to respond to inquiries or to notify them of claim investigation results.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Nu Skin Enterprises Philippines, LLC Ortigas Pasig Distributor Center Representative, Nov 2008 - Aug 2016

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Processing Orders and assisting clients.

Checking all documents for registration and for product purchasing.

Encoding of all documents.

Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money and audit money drawers.

Obtain customers' signatures on receipts

Reconcile daily summaries of transactions.

Assist customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Accept credit applications and verify credit references to provide check-cashing authorization.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Monitoring of cash fund

Nokia Care North Edsa

CS Admin / Customer Service, May 2008 - Oct 2008

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Checking warranty into database.

Encoding of all units for repair

Viva Video City Incorporated Pasig City

Customer Service Associate, Aug 2006 - Jun 2007

Greet customers and discuss the type, quality and quantity of merchandise sought for rental.

Provide information about rental items, such as availability or description.

Rent items, arrange for provision of services to customers and accept returns.

Inspect and adjust rental items to meet needs of customer.

Explain rental fees, policies and procedures.

Reserve items for requested times and keep records of items rented.

Processing their orders and rental tapes.

Nestle Company Marikina City

Computer Technician, Feb 2006 - Apr 2006

Oversee the daily performance of computer systems.

Assisting customer in using computer while taking survey. Chowking Company Quezon City

Cashier, Nov 2003 - Feb 2004

Receive payment by cash.

Issue receipts, refunds, credits, or change due to customers.

Count money and audit money drawers.

Assist customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Reconcile daily summaries of transactions to balance books.

Providing Good Customer Service

Education

Central Colleges of the Philippines Sta. Mesa, Manila Bachelor of Science in Computer Science - Mar 2006

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