Andrew Woodman

Email:adbher@r.postjobfree.com

Cell:773-***-****

Qualifications

• ASTQB Certified Tester, Foundation Level, 2018

• Experience in providing quality customer service, writing contracts, proposals, and creating reports

• Agile software testing experience

• Developed and supervised a team of inexperienced PC technicians to complete a data migration project ahead of schedule

Experience

Software Manual QA/PC Builder and Repair, 08/18 – Present Contractor, Chicago, Illinois

• Reviewed design documents and changes to create test scripts

• Manually performed Regression Testing, UI Testing, Functionality Testing, Sanity Testing, and Integration Testing

• Verified website update functionality and reported issues to the developer

• Assisted developers with troubleshooting customer reported issues

• Built custom gaming and workstation computers

• Repaired computers and assisted end users with network installation System Support Administrator, 09/15 – 02/18

Guaranteed Rate/Guaranteed Rate Affinity, Chicago, Illinois

• Resolved the most tickets with one of the highest customer satisfaction ratings on the team

• Performed remote and onsite desktop support, troubleshooting hardware and software issues

• Managed user accounts in Active Directory, Cisco PCP, Office 365, and other business systems

• Reported network outages to the ISPs and to the network team when necessary

• Created tickets in Jira documenting the process to recreate and resolve end user issues

• Performed updated hardware requests and data transfers Team Lead/Technician, 02/14 – 09/15

TekSystems, Chicago, Illinois

• Provided remote and onsite assistance to users with hardware and software issues

• Assisted C Level end users with technical issues and inquiries

• Created technical documents and training materials for technicians and end users

• Performed testing on end user machines to verify functionality and successful data transfer and recovery

• Performed data transfers and QA verification of completion of transfer Manual Software Tester, 11/10 – 11/11

Smith Micro Software, Chicago, Illinois

• Analyzed business and system requirements to create and execute test plans

• Wrote and executed manual test scripts per software requirements

• Created detailed bug reports; verified bug fixes though the SDLC.

• Worked with developers and project managers to resolve technical and end user issues with software

• Tested procedures for front and back end OTA activation and server updates for Sprint and Clear

• Worked with wireless technologies such as WiMax, CDMA, WiFi, Satellite, 3G, 4G, and LTE Skills

OS: Windows, macOS, Linux (familiar)

Software: Microsoft Office, JIRA, SpiraTeam, Office 365, Other: Software testing, PC assembly, hardware and software troubleshooting and deployment Education

Information Technology/Computer Game Development, 09/08 – 11/12 DePaul University, Chicago, Illinois

ASTQB/ISTQB Certified Tester Foundations Level(CTFL), 07/18 American Software Testers Qualifications Board, Chicago, Illinois

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