Mark McGuire

Silver Spring MD 240-***-****

Quality Assurance and Technical Support specialist, with 35 years of experience in systems design, development, test, and support, from requirements analysis through implementation, database conversion, and ongoing enhancement and support.

Education/Recent Certifications

Bachelor of Science, Computer Science, University of Guelph, Canada Jan 1980 CompTIA Security+ Certified Dec 2017

CompTIA Network+ Certified Oct 2017

Skills

Quality Assurance, Risk Analysis, Software Design and Development, Network Administration and Infrastructure Support, Team Leadership, Customer and Application Support, Technical Writing, Troubleshooting, Problem-Solving, Visual Basic, VB Script, Access, WebEx, Bugzilla, Visio, MS Project, IDMS/R and ADS/O, IBM Mainframe (COBOL, JCL, TSO). RQM Rational Quality Manager. Excellent written and verbal communication, interpersonal and organizational skills. Professional Experience

endevis LLC for Northrop Grumman April 2019 – Dec 2019 Systems Acceptability Tester (SAT) for Internal Revenue Service. Responsible for verifying changes made to taxpayer notices, and particularly to the Online Notice Review system and the Notice Review Processing System. Verified correlation of Requirements to Design and analyzed changes to determined test data required and define test cases. Performed test case execution, and reported defects. Established a working relationship with software developers to ensure efficient resolution of problems found.

Rational Quality Manager, IBM JCL, Unix, KISAM.

Aerotek, Inc. Nov 2016 – Jan 2017

Benefits Verification Specialist

• Short term contract: benefits data assimilation and verification for Bristol Myers Squibb Media Cybernetics, Inc. Rockville MD Oct 2000 – Dec 2015 Quality Assurance Test Engineer and Technical Support Specialist

• Created and maintained test environments to include Operating System versions and hardware configurations.

• Formulated test strategies and created Test Plans from Functional Requirements while critically reviewing Design Specifications

• Developed traceability matrices and test cases

• Created and maintained suites of test scripts for regression and stress testing

• Tested control interfaces for cameras and microscopes and other automated hardware

• Recorded and tracked defects with Bugzilla

• Presented QA metrics to project teams; led readiness reviews

• Managed offshore QA test team for image database application

• Supported user community with installation, use, and programming for our products. Sierra Systems Consultants Arlington VA 1995 – 2000 Senior Systems Analyst

• Business process analysis, system requirements definition, system design

• System development, test, and implementation

• Association Management software package evaluation and selection, implementation and database conversion

• System change impact assessment, development of implementation strategy, project cost estimation

• Infrastructure and user support

• Sierra branch office network administration

CTMG Inc. Arlington VA 1987 – 1995

Systems Analyst

• Database system analysis and development for the International Finance Corporation

• Emergency Call Center Incident Tracking System for the Chemical Manufacturers Association

SHL Systemhouse Ltd. Ottawa and Washington DC 1980 – 1986 Programmer/Analyst

• Government and private industry contracts for system development of database systems

• Distributed just-in-time inventory application using DECNET for Digital Equipment Corporation

• Software development projects with COBOL, JCL on IBM mainframe

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