Customer Service Care

Milana G Nair adbh9a@r.postjobfree.com

902-***-**** 111 Barbour Circle, Charlottetown.

Skilled Customer service experience in different domains. Committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful leader who consistently meets and exceeds productivity goals. Qualified in offering a record of successful job performing, proven problems solving ability and experience developing and implementing innovative solutions

Core Strengths

Detail oriented and Multi-tasking ability.

Attentive and Strong communicational skills.

Reliable and ability to work under pressure

Strong work ethic.

Adaptive team player.

Time management.

Experience: Recruitment, Customer Care Operations, Hospitality, Bookkeeping, Supervising.

DP Murphy – Tim Horton’s Supervisor July 2018 - till date.

Promptly and empathetically handle guest concerns and complaints.

Maintain high standards in greeting customer during high volume, and fast paced operations.

Cash registry, Promotions, Upselling, Training new team member, Bookkeeping, Baking.

Oversee the product are displayed and sufficient within right temperature.

Murphy Hospitality Group HSK Supervisor July 2014 – Nov 2015.

I started at Great George Hotel as Housekeeping Attend and then got promoted to kitchen as Breakfast Attendant, later had promoted as Housekeeping Supervisor at Hotel On Pownal.

Responsible included greeting guest at complimentary breakfast.

Baking and refilling food in the display and clean up.

Allocating checklist and rooms to housekeeping crew and making sure inventory is sufficient.

Inspecting the rooms before the guest arrival to make sure its within the company standers.

MDIndia Healthcare Network Pvt.Ltd, Operations Team Executive Apr 2013 - Sep 2013

Briefed customers on pre-requisites for investigations through phone calls, emails and messaging, using internal software, coordinating with call center team.

Coordinated with multiple insurance companies to solve customer queries and complaints.

Ensured timely closing of internal / external grievances with our effecting Turn around time.

CD Soft Consulting India Pvt Ltd, Senior Recruiter Nov 2009 - Dec 2010

Responsible for the complete end to end recruitment cycle, Sourced candidates through employee referrals, portals, internal database, headhunting, cold calls etc.

Ensured that revenue and customer satisfaction targets were achieved.

Organized interviews as required by the client (campus, walk-ins, telephone, video call.

EDUCATION Bachelor of Commerce, Mangalore University, India

COMPUTER SKILLS Microsoft Word, Excel and PowerPoint, MS Office

LANGUAGE English, (can speak 6 Indian languages)

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