(Curriculum Vitae)-C.V.

Name AU Chi Wai, Eric,

Contact: +852-********

Email: adbh51@r.postjobfree.com

Linkedin profile:

https://www.linkedin.com/in/eric-au-1a021214/

Working

Experience

-In depth technical support skill for 802.11 a/g/n/ac/ax, CBRS & GSM, LTE wireless design and assessment, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, configuration, troubleshooting, Layer 4-7 application services, security authentication methods and products, RADIUS, AD, Virtualization environments/deployments.

-Obtained and certified for CWNP wireless network associate in June 2019.

-Experienced in IoT (Internet of Things), IaaS, SaaS, Cloud

(Private/Public/Hybrid) for software development delivery architect engineering (MSFT Azure/AWS), voice/data MPLS infrastructure in Ethernet VPN, data center virtualization,

LDAP/SSL/SSO/VoIP/IPSec/DWDM/SDH/MPLS Products, fixed line, wireless 3G/GSM/4G/LTE and projects for overseas(Taiwan, Singapore, Australia, US, EMEA and Japan).

-Fluent in Web-Client and command line tools and software packages such as for Agile Development –JIRA and Confluence, Atlassian, Github, Apache, SCRUM, Camunda workflows, JavaScript, JSON editor, Restful API, Sublime TXT editor-XML/SOAP/HTML, YANG Data Modeling – NETCONF IoT protocols (MQTT, COAP, LWM2M, etc.), web-based and service-based architectures (REST/SOAP),.

Language Fluent in English

Eligible work

status

Hold valid British National Overseas Passport and USA business travel visa. Require company sponsorship for Skilled Professional working visa. EDUCATION

Dec 2019 Amazon Web Service (AWS) Cloud Architect training for EC2 VPC and S3 (In progress)

June 2019 PMI-ACP Practitioner class attended for Certification June 2019 CWNA, Certified Wireless Network Professional Jan-Feb 2017 Massachusetts Institute of Technology, Massachusetts, US Certificate of Information Technology (Internet of Things-IoT). Digital Professional Online Program.

Dec 2004 to Feb 2005 Hong Kong Productivity Council, Kowloon Tong Certificate Information System and Security Professional, CISSP Feb-April 2008 Certificate Project Management Professional, PMP class, PMI April 2006 ITIL foundation Certified- IT service management certified OGC UK Standard., ITSM/EXIN

1998-2000 University of Warwick, Coventry, United Kingdom. Master of Science in Engineering Management (M.Sc., Eng Tech Mgt)

1991-1995 Carleton University, Ottawa, Canada

University Entrance Scholarship 1991

Bachelor of Engineering in Electrical, B.Eng., (major in Telecommunications

1989-91 H.D. Stafford Senior Secondary School, Langley, British Columbia., Canada.

PROFESSIONAL MEMEBERSHIP

The Institute of Electrical and Electronics Engineers (MIEEE) Member of: Communications society

TECHNICAL SKILLS

Working and technical support for (DOCSIS, PON/GPON, VoIP, FTTx, Cable, HFC, Broadband, SDN/NFV). IoT (Internet of Things), IaaS, SaaS, Cloud (Private/Public/Hybrid) architect engineering (MSFT Azure, and AWS), voice/data MPLS infrastructure data center virtualization in Ethernet IP/DWDM/SDH/MPLS Products, fixed line, wireless 3G/GSM/4G/LTE Wifi system engineering, System and Security experience in DWDM, SDH, SONNET, Ethernet/MPLS IP VPN, wireless network and datacenter infrastructure setup planning particularly using cell site planning tools both indoor and outdoor wireless network.

Familiar with Unix/Linux and Windows environment and Openstack components (neutron and nova) Fluent in Web-Client and command line tools and software languages & packages such as for Agile Development –Atlassian, JIRA and Confluence, Python, Github, Apache, Camunda workflows, JavaScript, JSON editor, Restful API, Sublime TXT editor-XML/SOAP, YANG Data Modeling – NETCONF

Basic Working Knowledge in following areas of specialization: VLAN; Security; VoIP; QoS wired/wireless; Mesh; Wireless Controller Architectures; Wi-Fi protocols and transmission, RF engineering, Indoor and Outdoor wireless deployments; Packet Capture/Analysis Tools; WLAN Security in the areas of Authentication, Encryption, RADIUS/AAA, EAP/PSK, and Active Directory; RF polarization and Antenna signal propagation. PROFESSIONAL EXPERIENCE

Nov 2017 to Present Staff Technical Support Engineer Arris, Asia (now aka: CommScope)

Professional Service and Support Engineering

Provide Product Support such as (ECO/HomeAssure, WiFi wireless Ruckus products, DOCSIS, PON/GPON, VoIP, FTTx, Cable, HFC, Broadband, SDN/NFV). operational aspects of customer data center service operation /helpdesk call center and operational maintenance service with 24x7x365 within set SLA across Asia Pacific include: Fault tracking –Tier 2/3 support network across the Asia Technical support skill for 802.11 a/g/n/ac/ax, CBRS & LTE (a plus) wireless design and assessment, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, configuration, troubleshooting, Layer 4-7 application services, security authentication methods and products, RADIUS, AD, Virtualization environments/deployments and engineering support., Oct 2014 to June 2017 Senior Professional Network Engineer- CENX Asia Pacific. (Reason for Leaving: Company closed down for APAC operation in 2017 and later in US office company HQ sold to Ericsson in Sept 2018)

-Successfully completed 3 projects in IaaS, SaaS and PaaS projects. 1) Vodafone Australia PoC project (ToC-NFV) Telco over Cloud using NFVi Project consultant engineer for setup:

One Cluster with multiple resource pools

VNFs/VMs per pool, Generate traffic from Spirent, Collecting stats from VNFs and vmware Setting up test platform for using Fortinet (FortiGate-vm vFW). 2 & 3) Focus on OSS/BSS SDN/NFV network and data center virtualization Pre-sales and Sales support implementing IaaS, SaaS, Cloud (Private/Public/Hybrid) cloud network service for MSFT Azure, Google and AWS- Technical Professional engineering and Data network auditing project for PCCW Global network in HK .

-Presales and Implement IP VPN Ethernet solution and SSL/SSO, including auditing and network visualization performance analysis.(Customers: PCCW Global,) (PoC and bid tendering support for NTT Japan, Starhub Singapore and PLDT). Jan 2013 to Oct 2014 ADVA Optical DWDM Networking SE Technical Pre/post-sales Service Engineering, (Taiwan, AUS/NZ) Asia Pacific.

-Project and Operation IBM Softlayer Australia, Microsoft HK Data center network HK, Australia and Singapore pre/post support including DWDM FSP3000R7.

-Deployment for Wharf T&T (HK stock exchange datacenter), 4 locations, 12 NEs FSP3000R7.

- Training and Deployment System and Security -support for DWDM FSP3000R7, IBM Australia and Hitachi Data storage datacenter for ASX stock exchange for its Network Management System-NMS.

- design/Bill of Material creation, Implementation for PoC support in Taiwan for Chung Hwa Telecom and APT Telecom for Metro SDH and DWDM/NMS network. Manage operational aspects of customer data center service operation /deployment and operational maintenance service with 24x7x365 within set SLA across Asia Pacific including: Fault tracking/ System and Security –Tier 3 support Data network as well as IP optical network across the regions of Australia and NZ.

Jan 2011 to Oct 2012 Infinera Inc.

Staff Technology Support Engineer TAC3.,

Manage operational aspects of customer data center service operation /helpdesk call center and operational maintenance service with 24x7x365 within set SLA across Asia Pacific including:

Deployment for NTT HK network in GNOC (contains Asia Pacific networks over 10 nodes in 4 different locations)

Deployment for ATN metro network 4 location, 8 nodes within metro area in Osaka, Japan.

Conduct Sales training for contractor for T&C DTN, for customer Reliance, Pacnet, NTT and Telstra HK training program.

Oct 2009 to Nov 2010 ADC Communication Asia Ltd (www.adc.com) Contract based 1year term- Lead Engineer

-Outsource 1-year contract for Central Office, AT&T data center Global Network Service-Asia

Pre-sales Consulting and Supporting systems design of data center, including liaising with global US Sales HQ for deployment of VoIP, DWDM projects and MPLS IPVPN solution/ and data center System and Security.

Provides professional services to help network operators plan for AT&T Global Network Service, deploy and maintain their networks example FTTP, VoIP and Data Centers

Planning-Planning services include network assessment, engineering and project/program management.

Deployment-Support a full range of EF&I, commissioning and integration services for network deployment.

May 2008 to Oct 2009 Verizon Business Asia

Advanced Telecom Engineer-Data Center Regional

Operation Service-Asia

Program management on the infrastructure related projects and work with Australia engineering and US Sales HQ for deployment, circuit provisioning, leased line last mile for IPLC and VoIP, DWDM projects and MPLS IPVPN solution/ System and Security projects. Oct 2006 to May 2008 Syniverse Technologies, US employment Senior Engineer- Asia, Customer Data Center

provisioning and engineering US/Asia.

GSM Roaming Supporting systems design of data center, including liaising with global US Sales HQ for deployment of CDMA, GSM, VoIP projects and MPLS IPVPN solution/ and data center System and Security.

Jan 2004 to Oct 2006 France Telecom-Orange Business Services Customer Service Operations Manager

Handle technical queries raised from VIP customers with respect to IP network services and coordinate with internal departments to find the best answers including System and Security firewall, Cisco IPVPN, ATM, LAN ACCESS and MPLS technologies, both voice and data

Oct 2001 to Dec 2003 China Netcom (Hong Kong) Ltd

Operation Manager.

Hong Kong Operation data center support and Services Support Manager for MTRC/KCRC Projects-(manage a contractor team about 5-10 persons) . Sales support for data center solution including MPLS IPVPN, IPLC, GIA, Ethernet cable solution last mile delivery.

Aug 2000 to Oct 2001 NORTEL Networks (Asia) Limited System Engineer- DWDM and ADSL system engineering support and design. Jan 1999 to July 2000 Newbridge Networks Corp.(Ottawa, Canada)., System Engineer- Microwave RF LMDS ATM and TDM product support and design.

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