Customer Service Manager

Mark A. Johnson

Bedford, TX ***** 682-***-**** markj_tx@ yahoo.com

CAREER OBJECTIVE

To secure a position where my experience and skills qualify me for challenging career opportunities as

a flexible adaptive team player to allow for growth with and within a Company. To further address safety, fire prevention and health concerns and assist in educating employees and customers by keeping the work place safe and productive. Interpretation of Telemetry

EMPLOYMENT

Sagecrest Hospital

June, 2019 to January, 2020 Telemetry Tech / Unit Clerk, This position entailed the observation of EKGs and interpretation of rhythms and reporting to RNs any significant changes and Placing in the chart for Physicians review. Further I would enter Physicians orders into Computer from the chart and Complete Admissions and Dismissals

Baylor Scott and White Frisco

July 2017 to May 2019 Telemetry Tech / Unit Clerk, This position entailed the observation of EKGs and interpretation of rhythms and reporting to RNs any significant changes and Placing in the chart for Physicians review. Further I would enter Physicians orders into Computer from the chart and Complete Admissions and Dismissals

CUDD ENERGY

October, 2012-November, 2016

Nitrogen Specialist/Transport and Relief N2 operator. Obtained CDL Class A Drivers license, To drive a nitrogen transport, duties included loading and Safe transport of

nitrogen to location. Then I would assist in rigging up equipment to off load to pump into appropriate vessel or line to clean or reduce and remove explosive danger. Secondly I would operate Pump as a relief operator, I would also assist in the Rigging up and rigging down Coil tubing equipment. Another duty was to blow dry the coil tubing reel so the there were no petroleum products left the site. I would do a pre trip and post trip Vehicle

inspection.

AT& T

April, 2007 to September, 2012 Technical Support Help Desk

This Position is in a High Volume Call center For the Uverse IPTV and High speed Internet product.

The duties include the assistance for installation and trouble shooting of various problems with the service and the re connection of the service through correction of settings in the computer and over the phone Assistance was provided to the Installation Technicians, Repair Technicians and the Customers.

We would Trouble shoot by phone and or dispatch Techs to the residence for more specific trouble shooting.

TELVISTA INC.

December, 2005 to April, 2007 Technical Support Help Desk

The Position of Technical Support Help Desk in a (high volume call center) I would take calls from Verizon DSL and Fiber Optic customers. The duties include the assistance for installation and trouble shooting of various problems with the customer’s service and the re connection of the service through correction of settings in the computer.

BEDZzz INC.

June, 2005 to December, 2005 Sales and Float Manager

Retail Sales Associate, Customer Service, Receiving, Inventory: Assist in the prompt courteous and professional service and assistance of Customers, educate the customer so that they may make an informed purchase decision, liaison between customer and store and delivery associates. Receive shipment of inventories; weekly perform an inventory at warehouse of on hand product. Perform daily close out for location I was posted at.

LIFEGUARD BENEFIT SERVICES

July, 2004 to January, 2005

Phone Center Representative Customer Service

Medical benefit company call center where we assist patients find and verify PPO providers and educate these members how to use the product correctly to save medical out of pocket costs.

MJ RISK MANAGEMENT SERVICES

March, 2003 to July, 2004 Safety Consulting

After Whole health Inc. Closed I Embarked out on my own in an attempt to start a Safety Consulting business. The Job was to work with clients to reduce hazard exposure and loss time due to unnecessary accidents, identify areas of loss whether occupational, physical, structural, or environmental in nature. I would also educate

employees on how to be safe and productive Jobsite survey to further report potential loss areas and liabilities.

WHOLEHEALTH INC.

August, 2002 to March, 2003 Client/Provider Relations Manager

In a leadership roll I assisted employees, agents, providers and clients. I provided education on how and where t use the Non Insurance product we serviced. I also acted as an Advocate for the patients in reducing the out of pocket expense for the patients. I also assisted with problem resolution.

GM SOUTHWEST INC. STUDENT INSURANCE

September, 1998 to May, 2000 Management Team, Account Manager, Customer Service

Claims Supervisor, Account Manager/Liaison I was a claims department leader of 5-7 employees, I would also interact between the Company, Insureds, Agents, Providers, Schools. As a part of the Management team I would answer questions, review claims, resolve problems and contain costs through use of PPO networks and negotiations.

LAKEPOINTE MEDICAL CENTER

June, 1994 to Sept, 1998 ER/ ICU Telemetry Tech Unit Clerk

This position entailed the observation of EKGs and interpretation of rhythms and reporting to RNs any significant changes and Placing in the chart for Physicians review. Further I would enter Physicians orders into Computer from the chart and Complete Admissions and Dismissals

PROVIDENT AMERICAN INSURANCE COMPANY

September, 1990 to October, 1998 Claims, Customer Service, Supervisor

Senior Claims Supervisor Analyst / Customer Service Center Supervisor / Expediter

I came to the company as a claims processor/customer service representative I would split time processing claims and assisting Customers on the phone with questions they might have regarding the policy contract or a claim issue. Over the years I proved my value and moved into a leadership roll of others in claims. I would review claims to make sure the claims were processed according to the policy contract. I continued to work with Customers to help make sure that the claims were handled properly and work for problem resolution.

ATWELL VOGEL AND STERLING

May, 1983 to June, 1984 Underwriting Risk Inspection Safety Underwriting

As an Inspector I would go from site to site to perform a detailed inspection for potential loss from occupational, physical or environmental hazards, diagram, and report to be provided to the Insurance company to rate the business as a risk.

BROWN AND ROOT PETROCHEMICAL DIVISION

July, 1981 to May, 1983 Safety Inspector / EMT

This position was a leadership job to help provide a safe and productive work environment, to keep lost time costs. As a part of the Safety Department I would perform Departmental and site wide inspections on a daily basis and provide a comprehensive report on areas of loss whether occupational, physical, structural, or environmental loss hazards which was presented to all Superintendents for immediate correction, if not corrected the effected area would be closed until deficiency was corrected. I was also part the Fire Brigade and a Rescue.

Baylor University Medical Center

June, 1977 to May, 1980 Patient Care Tech to Sr. Anesthesia Tech II

Maintain Anesthesia Equipment, Stock Supplies, Set up Individual Cases for Physicians stand ready to assist if needed during induction and waking and then clean and prepare for next case this was a fast paced job.

EXPERIENCE

40 years work experience in customer service in various rolls, insurance claims analysis, client provider relations and technical review. 5 years in safety management, inspection, reporting, employee education and emergency care. Further I have 8 years medical experience in the hospital, ER, ICU Anesthesia, Patient care, Orthopedics, Additionally I worked in the Field as an EMT and Scene Commander and with Fire Service/EMS.8 Years Hospital, ER, Intensive Care Unit, Anesthesia department, EMS and Fire Service. I have finally had 5-7 Years progressive office supervision/management, retail management, responsible for the daily business operations and leadership.

EDUCATION

* Persuing Bachelors Degree in Occupational Safety and Health, * Emergency Medical Tech (EMT) certificate – State of Ohio and Arizona, * Scuba Assistant Instructor – AI-30608, * Ohio Dept of Transportation Fire Service Training, * Novell Network Engineering Training. Citizen Fire Academy, Community Emergency Response Team and Ham Radio KE5MNU, 12 Lead EKG Certification.

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