Barbara A. Sharp

***** **** *** *****

Montpelier, VA 23192

804-***-****

adbh14@r.postjobfree.com

Professional contractor experienced in Information Technology conducting Technical Writing, Project Coordination, Business Systems Analysis, Sharepoint Management, Document Management, Procurement, Asset Management, Change Management, Software Testing and Quality Assurance. Strengths include ability to communicate effectively with technology teams and stakeholders, working knowledge of business analysis, developing business/system requirements and process flows, work closely with Project Managers to manage project scope, time, cost, quality, and risk. Possess a United States Government Security Clearance since September 2011.

COMPUTER AND SOFTWARE SKILLS

Operating Systems: Word Processing:

Windows 7, 8 and 10 Microsoft Word 2016

Technical Drawings: Spreadsheets:

Visio 2016 Excel 2016

Graphics and Presentations: Help Authoring:

PowerPoint 2016 RoboHELP HTML 7.0

Miscellaneous:

Sharepoint (Document Repository) ISO 9000 - 2001

Livelink 9.2 (Document Management) Solutions Delivery Methodology (SDM) 2.4

QuickPlace (Document Repository) Microsoft Outlook 2016 and Skype 2016

Project One MS Project 2016 SnagIt 13 PeopleSoft 8.12 eProject Support (IBM Project Management Tool) Microstrategy 8 (Reporting Tool) Advanced Screen Capture – SnagIt Clarity R8.1.0 (Project Management)

PROFESSIONAL EXPERIENCE

U. S. Census Bureau, Virginia 8/10/2019 – 9/28/2019

Enumerator/Lister/Census Taker (Mobile) responsibilities included:

Conducted house address canvassing in four Virginia counties utilizing laptop files and aerial imagery.

Followed maps and insured addresses matched the maps.

Corrected, added or deleted housing descriptions and address information.

Screened residents for proper addresses and updates.

TruWeather, Albany, New York 2/5/2018 – Present

Senior Technical Writer/Project Coordinator (Remote) responsibilities included:

Created the TruWeather Application User Manuals (included detail instructions and screens shots) for all the functionalities available within the application utilized MS Word, SnagIt and Visio.

Created Application Test Plan and Test Cases. Tested/Retested Application, track team issues and reporting back to development team for resolution.

Working directly with the Lead Forecaster reviewing/editing/formatting proposals and presentations to ensure content was accurate, complete and followed state government guidelines and requirements. Tracking deals, proposals, contacts and companies in Hubspot.

Tracking Projects status, assisting team members, participating in weekly team meetings, etc.

Created customer survey for evaluating application customer satisfaction and recommendations for changes. Created Customer Billing Process, On Boarding and Off Boarding Processes.

Managing TruWeather Solutions Website creating User Accounts, Tracking User Activities, Payments, etc.

Defense Supply Center Richmond/DLA Aviation (Contract Position) 9/26/2011– 9/29/2017

Senior Technical Writer (Remote) responsibilities included:

Created the Mapping Enterprise Business System (MEBS) 8 User Manuals (included detail instructions, screens shots and flowcharts) for all the functionalities available within the system utilized MS Word, Snagit, Excel, Powerpoint and Visio.

Documented new SDLC processes, SOP’s, MOU’s, Technical Designs, Functional Designs, Job Aids, Flowcharts, Test Cases, MEBS User Manuals and Close Out Documents, etc.

Maintained Project Deliverables, Tracked/Updated Business Requirements (Work Orders) Risks/Issues Logs, Monitored/Tracked Government Assets, Created Meeting Minutes, Tracked Training Security + Certifications and Government required training certifications, Created/Maintained Monthly On-call Schedules, Attended daily Agile Meetings - updated internal Agile spreadsheet documenting Project Requirements (percentage completed), brief updates, creation of new Requirements (Work Orders), etc.

Composed 280+ MEBS UAT test cases that were utilized by the development team and government for the upgrade from Oracle Database 10g to 11g. Worked closely with the government team to ensure new MEBS functionalities met their business requirements. Ensured new software changes/functionalities are tested and fully documented utilizing Word, Excel and Sharepoint.

Project Coordinator Specialist (Remote) responsibilities included:

Worked closely with the Project Managers and Technical Leads ensuring project artifacts met/exceed government expectations and deadlines. Member of the Change Management Team reviewing/approving software changes, documentation, impacts, scheduled upgrades, etc. Contact for end-user assistance and clarification of MEBS functionalities and documentation.

Tracked Weekly Resource Hours, Created Weekly Project Status, and Maintained/Reported progress on Stig Daily Spreadsheet for the government.

Filled in as MEBS interim Project Manager ensuring project continued moving forward and meeting daily customer expectations when the project encountered Project Management turnover. Trained new PM’s and ensured they had the necessary accesses/links and cross training needed to onboard quickly and effectively as possible. Managed daily tasks for the Project Manager and government when their direct involvement was not required.

Point of contact on the MEBS project; answered questions, provided links, investigated issues and followed up on daily phone calls and e-mail requests. Sharepoint Administrator provided oversite, training, archived older folders and documents, established new accounts, determined level of access needed, and ensured members accounts shut down on a timely bases when they rolled off the project.

Utilized MS Office Suite (Word, Excel, Power Point, MS Project and Visio), Sharepoint, Skype, and Office 365 e-mail ensuring MEBS project continued moving forward and meeting daily customer expectations and deadlines.

Capital One, Richmond, Virginia (Contract Position) 3/29/2011– 9/16/2011

Senior Technical Writer (Fraud Detection) responsibilities included:

Created Fraud Detection procedures and system documentations that new hires and employees utilized to conduct Fraud investigations and resolutions for CapitalOne.

Utilized MS Office Suite (Word, Excel, Power Point, MS Project and Visio), Clarity, SnagIt, IM and e-mail. Worked closely with subject matter experts and management to ensure the new thirty-one documents presented the step-by-step instructions necessary to resolve potential fraud cases.

Setup and managed document repository folders and naming conventions, maintained audit tracker spreadsheet, ensured changes were made on a timely bases and obtained necessary approvals/signoff of all documentation.

Capital One, Richmond, Virginia (Contract Position) 5/3/2010 – 3/11/2011

Senior Project Coordinator (CRE IT BI and CRE IT HR) responsibilities included:

Supported Corporate Real Estate Information Technology Building Infrastructure (CRE IT BI) Program Manager and seven Project Managers for Opening, Consolidating and Closing Bank Branches in North America. Supported CRE IT Human Resource (HR) Program Manager and Project Managers with Human Resource projects such as One Place, Access Central, HR Benefits, etc. Utilized MS Office Suite (Word, Excel, Power Point, MS Project and Visio), Clarity, SnagIt, IM and e-mail.

Monitored approximately 170 projects in Clarity and altered Program Manager and Project Mangers of any issues/problems associated with their in-flight projects in Clarity.

Worked closely with Project IT Portfolio and Clarity Support to resolve issues/problems with in-flight projects moving from one stage/phase to the next.

Ensured Process Tasks, AIP Questions and Delivery Process Cycles were being worked on efficiently and progressing. Monitored project milestones and stage/phase deadlines and altered PM’s of issues.

Ensured PM’s completed all necessary Clarity Project Tasks, Resolved Risk/Issues, obtained Sign-off/Approvals, submitted weekly project status reports, conducted Customer Satisfaction Surveys (CSAT) prior to Closing Projects and provided last visual check prior to project being closed in Clarity.

Revised Denovo project artifacts (Project Charter, Scope Statement, Business and System Requirements and Denovo RTM Matrix) and stored in Knowledge link.

Setup team meetings invites, created weekly CRE IT BI and CRE IT HR meeting agendas, scribed weekly team meeting minutes and distributed to team members.

Ran weekly IT Portfolio Project Reports, logged reports in Knowledgelink and sent link to team members.

Federal Reserve Information Technology, Richmond, Virginia (Contract Position) 11/23/2009 – 4/1/2010

Business Analyst/Technical Writer responsibilities included:

Reviewing existing technical documents and making recommendations to standardize Security Assurance Federal Reserve (SAFR) documentation. Worked closely with subject matter experts and business stakeholders to identify elements to be included in each technical documentation deliverables. Reviewed and revised/updated existing process flowcharts to ensure they were user friendly.

Organized acquired information into a logical and easily understandable format that met the business requirements of each deliverable, and augment with drawings, charts and graphs, as appropriate, to enhance overall understanding of the technical documentation. Utilized MS Office Suite (Word, Excel, Power Point, MS Project and Visio), SnagIt, IM and e-mail.

Worked with project team members and AT&T in reviewing/editing documentation to ensure content is accurate, complete and met all information security and enterprise publishing guidelines and business requirements.

Formatted information security (IS) artifacts (Risk Assessment, System Security Plan, Life Cycle, Continuous Monitoring, etc.) with standard revision history, table of content, headings, subheadings, appendixes and glossaries.

Ensured document repository maintained all technical documentation that was current, accurate, correctly classified, readily available to Audit and followed up with appropriate parties to resolve issues in a timely manner.

Capital One, Richmond, Virginia (Contract Position) 6/9/2008 – 5/1/2009

Senior Project Coordinator Agile IFM (Integrated Fulfillment Manager) Infrastructure and Strategic project responsibilities include:

Created/Managed Daily Burn Down Charts, Update/Maintain Release Tracker Report, Update Migrate Validations Risk and Issues Logs, Track Project Impediments, Utilize Microstrategy to run Weekly Timesheet Reports (Internal and Offshore) and MS Office Suite (Word, Excel, Power Point, MS Project and Visio), SnagIt, IM and e-mail.

Created Project Status in BEN, Submit Request for Resources, Create/Update descoped hours spreadsheet, and Utilize Plotter for printing forms and charts.

Monthly activities include create Iterations in Agilist, Print Story and Task Cards, Send/Maintain Customer Surveys, Manage Detective Controls spreadsheet, Create Project Status and IFM Status Spreadsheet, Create bi-weekly Dashboard, Update BEN Status, Milestones, and Deliverables, Order Supplies, Scribe Meeting Minutes, Set-up Team Meetings, etc.

Probe Project responsibilities included:

Managed and printed Probe Project Release Calendar, Milestone Calendar (Content Lock Down, Design Complete, Coding and System Test, Integration Test and Rollout) and Team Calendar (Vacations, Classes, etc.). Utilized MS Office Suite (Word, Excel, Power Point, MS Project and Visio), SnagIt, IM and e-mail.

Managed white board Story and Task cards, update Iteration data, follow-up with task owners and prepare daily burn down chart. Assign Agilist rights, Knowledgelink and BEN accesses to team members. Ensure necessary documentation for enhancements (Risk Assessment, Project Funding and Approvals, AIP, Building Permits and Customer Surveys) are reviewed and stored in Knowledgelink for audit reviews. Monitor Project Hours and ensure team members billing against proper project(s).

ODS (Operational Data Systems) responsibilities included:

Create/organized Knowledgelink site for project documentation, prepare Weekly ODS Status Reports, Manage Team To Do’s, Project Risks and Issues, Scribe Team Meeting Minutes and distribute, Schedule Meetings, Assign BEN accesses to team members, etc. Utilize MS Office, IM (Instance Messenger), MS Word, Excel, Visio, PowerPoint, Agilist, BEN, Knowledgelink and Domino (Work Order System).

EDUCATION

Technical Writing Certification from Clemson University, Clemson, South Carolina, April 2013.

M.S., Information Resource Management emphasis in Telecommunications Syracuse University, Syracuse, New York, 1995

B.S., Business Administration emphasis in Management and Industrial Relations Wilkes University, Wilkes-Barre, Pennsylvania, 1993

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