Sales Social Media

Roy Dinualdo Mayor Gutierrez

SUMMARY OF QUALIFICATIONS:

Bachelor of Science Degree

7+ years in Consultative and Needs-Based B2B Inside Sales Solution Selling/Account Management/Business Development/Lead Generation/Appointment Setting/VA US, UK Australia Clients

Prospecting, identifying new sales opportunities

Excellent written and verbal communication skills

Great problem solver; ability to grasp difficult concepts easily

Resourceful & ability to adapt quickly to changing environment

Experience performing web research to gain a complete picture of a particular topic

General understanding of business, company structures, industry classification, and typical company personnel roles

Superior organization and time management

Proficiency in Microsoft Office and Google Docs

Experience with CRM or marketing automation software

Ability to thrive in a cross-functional team environment and readily adaptable to changing market and organizational needs

Ability to juggle multiple projects and successfully manage programs and technology solutions in a dynamic, high pressure environment

Exceptional project management, analytical and problem solving skills Objective

Organized and results-driven professional with 7+ years of experience in Business Development, Lead Generation, Appointment Setting and Inside Sales seeking a Full Time Inside Sales Business Development role.

Work Experience

Freelance

Client: ecoBoardin LLC – Fort Pierce FL

Client: Deep North Media – London, England

Appointment Setter/Lead Generation

Freelancer

January 2019 – September 2019

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine prospect's pain points; to determine how the Software Solution will speak to those needs.

Identify key buying influencers within these prospects to determine budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached.

Prepare and analyze sales pipeline reports and dashboards. Client: Springdel

Lead Generation Specialist

Business Development

Freelancer

September 2018 – December 2018

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine prospect's pain points; to determine how the Software Solution will speak to those needs.

Identify key buying influencers within these prospects to determine budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached.

Prepare and analyze sales pipeline reports and dashboards. Client: Comrise – NJ, USA

Inside Sales Executive B2B Lead Generation

Freelancer

March 2017 – August 2018

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine prospect's pain points; to determine how the Software Solution will speak to those needs.

Identify key buying influencers within these prospects to determine budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached.

Prepare and analyze sales pipeline reports and dashboards. Client: TimeDoctor/Staff.com – Canada

Lead Management Specialist/Lead Generation Specialist Freelancer

September 2016-February 2017

Responsible for developing a consistent pipeline of high quality leads to be passed on to Business Development professionals and executives within the company. Actively participate in overseeing highly qualified leads to a close as they move through the opportunity development lifecycle. Responsible for developing quality internal relationships and use of consultative sales innovation to help the Business Development team advance related opportunities.

Develop new business via telephone and mass communication such as email and social media to introduce our solution and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Conduct a needs analysis and determine prospect's pain points; to determine how the Software Solution will speak to those needs. Identify key buying influencers within these prospects to determine budget and timeline.

Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals. Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached. Prepare and analyze sales pipeline reports and dashboards. Progress Software (Asia Pacific, Australia and New Zealand) Inside Sales Solution Advisor DataDirect and Integration February 2015 – March 2016

B2B Solution Selling of Data Connectivity and Integration DataDirect Connectors Map customer business requirements to Progress Software's DataDirect Connectivity and Integration Solution. Assess customer's current processes relating to the DataDirect ODBC, JDBC and ADO.NET Opportunities and solution. Assess the environment for DataDirect CLOUD and Data Integration opportunities. Align Progress Software's Product, specifically DataDirect and Integration and cross-brand products, and third-party products to Progress Software's DataDirect opportunities. Assess requirements and document a solution design overview recommendation. Describe business/technical advantages of DataDirect and Service Assurance solutions. Recommend education opportunities to customer, based on the DataDirect/Integration and Service Assurance solution.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails/Appointment Setting

• Understand customer needs and requirements

• Route qualified opportunities to the appropriate sales executives for further development and closure

• Close sales and achieve quarterly quotas

• Research accounts, identify key players and generate interest

• Maintain and expand database of prospects within assigned territory

• Team with channel partners to build pipeline and close deals Client: Sales Momentum – Dublin, Ireland

Business Development Consultant

Freelancer

October 2012 – February 2015

Develop new business via Consultative and Needs-Based Solution Selling approach

•Follow up on leads and conduct research to identify potential prospects.

•Conduct a needs analysis and determine prospects pain points to determine how the Montage Solution will speak to those needs.

•Identify key buying influencers within these prospects to determine budget and timeline.

•Build and cultivate prospect relationships by initiating communications and conducting follow up communications in order to move opportunities through the sales funnel.

•Work with the Regional Sales Directors and VP of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals.

•Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached.

•Prepare and analyze sales pipeline reports and dashboards. Comscentre LTD LLC (Australia)

Project Coordinator and Provisioning Coordinator

May 2010 - Oct 2014

Duties and Responsibilities:

Assists the PM with projects from design until completion and implementation. Oversee and document all aspects of the specific project. Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support. Coordinate the ordering, supply and delivery of telephony (Cisco) equipment, data and voice (telephony) services from various telcos and vendors.

Validate order and monitor the supply of hardware and software from various third party suppliers. Responds to customer requests and inquiries through phone, fax, e-mail, internet, and other electronic means; and where applicable service those needs via direct action or establishing a workflow for action initiation by the Projects and Installation Team or other teams within Comscentre through ticket logging via Comscentre’s CRM and other systems.

Ensure that all customer expectations are met or exceeded through triaging responses according to mode of communication, customer type, nature and urgency of request. Assist with various ad hoc projects

Produce reports and documentation.

Use non-contact time productively to undertake activities such as training, updating and maintaining knowledge bases and other systems.

Provide a superior level of service to Customers by taking proactive responsibility for the management of service qualification, data & voice ordering, provisioning, and end-to-end client communications from contract through deployment to billing. This role is a key focus point in delivering data & voice solutions; facilitating mutually agreeable resolutions; driving communication through feedback, meetings and reporting; and contributing to process development and improvement in the way the business services its customers.

• Voice and Data - adds, move & changes

• PBX - adds, move & changes

• DID - adds, move & changes [National and International]

• Un=welcomed calls - Client and Carrier Management

• PSTN -Adds, moves, & changes.

• ISDN LINES - -Adds, moves, and changes.

Siemens (USA)

Helpdesk Support

November 2008 – April 2010

Responsible for providing technical assistance and support related to computer systems, hardware, or software.

Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. PRIMARY RESPONSIBILITIES

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries via inbound telephony engagement Respond to email messages for customers seeking help. Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Accenture (USA)

Helpdesk Analyst January 2007 – October 2008

Primary Responsibilities

Provide I.T. assistance to all Siemens Serviced Company employees and clients across all 3 regions Asiapac, EMEA, and North America.

* Creating incidents tickets for various issues that needs a local desktop or engineer’s intervention.

* Assesses and records problems accurately in the problem management tool.

* Resolves technical-related issues by utilizing appropriate knowledge and skills to ensure client satisfaction.

* Manages and triages multiple concerns effectively by understanding client’s needs and meeting service level requirements.

* Identifies potential system problems and resolve or escalates it to the department concerned for resolution.

* Works with clients in establishing the appropriate expectation and response time.

* Takes ownership of all client interactions, utilizes appropriate follow-through, and logs all client interactions.

* Provides timely feedback to external and internal client via phone, e-mail, chat or other form communication applicable.

* Assist various departments of the organization as required.

* Provides comprehensive second-tier phone support for resolution of technology problems and request. Multi Scribe Global Solutions Services (USA Doctors) Medical Transcription Proofreader/Editor

January 2006 – December 2006

Principal duties and responsibilities

Edit the transcribed document against actual dictation. Edit documents consistently and fairly according to transcription guidelines, standards of style, and formats of practice. Using preferred standard quality scoring guidelines, calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documentation length. Utilize all available reference tools to ensure the accuracy of the transcribed document. Provide timely and consistent quality feedback to inform and update the transcriptionists regarding quality issues and areas of concern to help eliminate repetition of errors. Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify and flag or report them, as needed. Identify potential risk management situations.

Adhere to policies and procedures to contribute to the efficiency of the transcription department. Access patient’s health information as needed for further clarification. Transcribe reports as needed.

Checking for grammatical and textual errors

Filling in any words or phrases missed by the transcriptionists Formatting document according to the client's specifications Performing final quality check on the document prior to uploading to client's server Medical Transcriptionist

iBiz Technologies

September 2004 - January 2006

Principal duties and responsibilities

Edit the transcribed document against actual dictation. Edit documents consistently and fairly according to transcription guidelines, standards of style, and formats of practice.

Using preferred standard quality scoring guidelines, calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documentation length. Utilize all available reference tools to ensure the accuracy of the transcribed document. Provide timely and consistent quality feedback to inform and update the transcriptionists regarding quality issues and areas of concern to help eliminate repetition of errors. Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify and flag or report them, as needed. Identify potential risk management situations.

Adhere to policies and procedures to contribute to the efficiency of the transcription department. Access patient’s health information as needed for further clarification. Transcribe reports as needed.

Checking for grammatical and textual errors

Filling in any words or phrases missed by the transcriptionists Formatting document according to the client's specifications Performing final quality check on the document prior to uploading to client's server Medical Transcriptionist/ICD 9 Coder

SPI Global

May 2000 – August 2004

Analyze patient charts carefully to know the diagnosis and represent every item with specific codes Collect health information as documented by medical specialists and code them appropriately Consult medical specialists for further clarification and understanding of items on patient charts to avoid any misinterpretations

Ensure that codes tally with doctors’ diagnosis

Advocate for patients where their medical history is needed as evidence Evaluate and re-file appeals of patient claims that were denied Be updated about new coding rules as codes change from time to time Develop good client relationship in the course of duty Collect and distribute coding related information and billing issues Provide accurate answers to queries on coding

Senior Technical Support

Convergys

July 1999 – May 2000

Equipment and Software Operational Support

Installs and configures computers and peripherals on data networks. Assists in capacity planning of computers.

Distributes computers and printers according to assigned schedule. Coordinates activities of external contractors completing installations of computers and printers. Computer Services Help Desk Support

Provides senior level Information Technology Desktop services support, including: First point of contact in all computer hardware and software problems and requests. Analyzes problems (both technical and operational) and arrives at workable solutions. Updates and maintains the related database(s).

Assists in the support of administrative computer-based applications. Network Management & Planning:

Installs, maintains, and completes backups of RDC Mac Server and connection to Active Directory System Supports Banner applications for Finance, Human Resources and Presidents Office’s ensuring confidentially and data integrity.

Technical Support Specialist

eTelecare Global Solutions

May 1998 – July 1999

Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems.

Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and knowledge base articles for end users. Education

University Of Santo Tomas

Manila, Philippines

Bachelor of Science Major in Biology (June 1989 – April 1993) Graduate

*References are available upon request

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