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Customer Service Data Entry

Location:
Yeadon, PA
Posted:
January 27, 2020

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Resume:

Cheri Hawkins

adbgsg@r.postjobfree.com

484-***-****

EXPERIENCE

Adecco: Zimmer Biomet/Knee Creations 6/2017 –present

Responsible for processing orders, quotes, returns, credits, invoices, and other shipping documents.

Answer inquiries and provide information to customers, visitors and health care professionals regarding activities, offices and employees within the organization.

Perform varied and diverse office clerical duties,

Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning and filing

Coordinate billing with customers to request/receive purchase orders.

Process purchase orders and restock of inventory

Answer pricing and product inquiries.

Prepare customer pricing proposals (quotes) for company product lines

Create reports for monthly productivity for distributors Adecco: USA/West Chester, PA 7/2015 – 6/2017

Data Entry Specialist

Enters and verify alphanumeric data from a variety of sources, including paper-based, electronic and phone,

into a computer database

Handle complex functions or transactions, including priority accounts or transactions that require error-free

work

Resolve problems related to correct data entry procedures, but may have to refer unusual problems to

manager

Code, search, extract and interpret information to determine correct input procedure Microtel Inn & Suites/Ridley Park, PA 7/2015 to 11/2015 Night Auditor

Greeted, registered, and assigned rooms to guests of hotel.

Verified customers' credit, and establish how the customer will pay for the accommodation.

Kept records of room availability and guests' accounts using computerized property management systems.

Computed bills, collect payments, and make change for guests.

Performed simple bookkeeping activities, such as balancing cash accounts. Walmart/Glenolden, PA 10/2006 – 10/2013

Cashier

Customer Service desk for merchandise returns

Distributed money orders and money grams

Processed instant credit applications

Trained new cashiers

Cashed checks and bill payments

Siemens, Newark, DE 2013 - 2015

Technical Support Specialist

Provided exceptional customer service in a high-volume call-center to ensure efficient medical technical support services.

Responsible for proactively listening to customers’ inquiries in an effort to resolve problems associated with malfunctions of high-tech biomedical equipment and devices designed to support patients’ vital systems.

Proactively troubleshooting hardware technical issues.

Tracked service engagements, recommend products info, and act as liaison with appropriate teams to insure timely resolution and performance of escalated software complaints.

Collaborated with senior technical engineers, IT/IS services, medical sales, marketing, healthcare professionals and medical lab technicians to track product performance, ensured data integrity and compliance by reviewing corporate policies and procedures

Managed SAP database and track product delivery services. Sunoco, Marcus Hook, Pennsylvania 1987 to 2011

Senior Analytical Technician

Responsible for managing efficient laboratory operations and services.

Conducted technical studies and physical property test.

Prepared, reviewed, ensured method validation protocols, write reports and specifications;

Performed analytical method developments and validation of raw materials including crude analysis.

Conducted environmental audits to determine and mitigate risk in the evaluation of physical materials, tools, machinery and equipment to ensure compliance of state, federal and local regulations. Assist in development of develop advanced catalyst technologies for the reduction of pollution

Acted as a team leader: Responsible for managing special projects, supervise, mentor and train technical staff.

Trained and developed staff to establish best practices for process mapping and design.

Collaborated with executive, mid-level management and clients to determine strategic goals.

Established protocols in compliance with corporate SOPs. Develop gap analysis reports using statistical software.

QUALITY CONTROL:

Managed Quality Control and Assurance: Performed a variety of biological, physical property and chemical tests to ensure quality control including blending samples, conducting breaker tests to assess viscosity of fluids, water analysis, thickening time and strength tests. Reviewed, interpreted and produced qualitative and quantitative data reports.

Planned systematic test measurements and conduct comparisons analysis to determine quality assurance. Monitored test on petrochemical products and composites. Measured and tested viscosity, turbidity, composition and color to improve the effectiveness of processes. Developed, designed and supervised implementation of various test including chemical/water/ catalyst/oil products.

Compliance and Document Management: Conducted audits and evaluate test performance to ensure accurate collection, review, record, interpret, control and store data. Conducted audits to validate outcomes and to ensure compliance of processes and procedures.

Supply Management: Responsible for procuring laboratory and petrochemical materials, supplies and equipment. Prepare complicated specifications, negotiate contracts and purchase orders. Collaborated with vendors to ensure timely delivery, prepare material estimates, control evaluations, amendments and modifications. Conducted product inspections, troubleshoot and resolve discrepancies in supply management. Manage supplier performance of all hazard waste and shipping activities. SKILLS

Microsoft Office: Word, Excel, PowerPoint, Outlook; LIMS –Lab Info Mgt System, SMS, Syspro Medical Device Equipment, Typing 50-60 WPM, SAP (introductory experience) EDUCATION

Hampton University, Hampton VA 1987

Bachelors of Science/Chemistry (BS)

Widener University, Chester, PA 1997

Bachelors of Science Degree/Nursing (BSN)



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