Tiffany Birch

Los Angeles, California

323-***-****

adbgsb@r.postjobfree.com

Customer Service

Skills and Qualifications:

Excellent communication skills: listening, speaking and writing.

High level of motivation and initiative; work well with others; fast learner; flexible; reliable; and dependable.

Adaptable and able to multitask; pay attention to details; responsible; able to work unsupervised.

Ability to perform all duties as Customer Service Representative, including: o Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. o Check to ensure that appropriate changes were made to resolve customers' problems. o Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments. o Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

o Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. o Refer unresolved customer grievances to designated departments for further investigation. o Determine charges for services requested, collect deposits or payments, or arrange for billing. o Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. o Solicit sales of new or additional services or products. o Order tests that could determine the causes of product malfunctions. o Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. o Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Work History:

Vibration Therapy Specialist Blood Circulation Centers of America, Inglewood, CA 08/2015 to Now Maintain equipment and workspace; client consultations; product demonstrations; maintain daily log sheets; membership sign-ups; field marketing; data entry; renew customer memberships; personal training; create reports; event planning.

Data Analyst WLM Financial, Inglewood, CA 08/2017 to 10/2017 Generating leads from in-house contact lists; submitting daily spread sheets; customer service in person and on the phone; corresponding with investors, sellers, and buyers; field marketing; administrative duties; dispatching calls. Telemarketer Corporate Office Supplies, Los Angeles, CA 03/2017 to 7/2017 Lead generating; telesales; customer service; maintain log sheets; corresponding with other company departments. Braider/ Natural Hairstylist Braids By Sabrina, Los Angeles, CA 01/2017 to 03/2017 Customer service; consultations; natural hair care services; maintain a clean workplace; answer telephones; maintain appointment books.

Braider/ Sales Ciani Beauty Care, Los Angeles, CA 02/2002 to Now Customer service; operating beauty supply; cashiering; customer consultations; natural hair care services; maintain clean salon space.

Education:

Highschool: Westside Alternative Magnet/ General Education, Theater Arts/ Diploma 1997 College: Everest College/ Medical Billing and Coding/ Certificate of Completion 2009 Trade school: Institute of Fine Braidery Arts/ Loktician, Natural Haircare/ Certificate of Completion 2000, 2010 Vocation School: Vibra Pro/ Level 1 Whole Body Vibration Consultant/ Certificate of Completion 2018