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Registered Nurse Customer Service

Location:
Beirut, Beirut Governorate, Lebanon
Salary:
6000$
Posted:
January 27, 2020

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Resume:

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Ahmad Wehbi

Contact

Address:

Beirut, Lebanon

Phone:

+961-**-******

Email:

adbgru@r.postjobfree.com

Languages

Arabic– fluent

English – excellent

Summary

Self-motivated, professional and Goal-oriented individual with exceptional health care management skills and ability to provide high end support services according to costumer’s needs. Seeking for a challenging and responsible position as a Quality Officer, where I can be able to work as a part of your team. My educational background and experience will help me to participate in your program.

Skill Highlights

• Team management

• Strong decision maker

• Complex problem solver

• Budgeting/ Planning

• Creative/ Innovative

• Negotiator

Education

Lebanese University Faculty of sciences

Masters in Health Care Management-Quality and Technology 2018-present

Lebanese University, Faculty of public health, 2010-2014. Bachelor of Nursing Sciences

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Experience

Médecins Sans Frontières {South-Beirut Project} 2014 – Present Nursing (Referral) Activity Manager/infection control (June - 2017 present)-

• Planning and organizing all Nursing team activities

• Ensuring proper nursing care provided for patients during ambulance transport

• Coordinating and supervising the implementation of the referral procedures

• Monitoring the referral hospitals network in providing high quality of care for patients referred by MSF

• Monitoring and evaluating the referral system

• Planning, Budgeting and hospital bills validation

• Participate to external meeting with other actors involved in the referral process

(other hospitals, UNHCR, NextCare, MoPH…)

• Team capacity building, planning and providing trainings

• Developing, implementing and monitoring the project IPC program Networking and establishing good relationship with partners and other actors.

• RHUH-MSF technical committee and joint governance body secretary. Nursing team supervisor/ Referral focal Person (jan-17 may)

• Manage the referral cases ensuring the follow-up of the MSf referral policy;

• Manage relations with referral hospitals, mainl linked to patents follow up and bill;

• Ensure a good communication and exchange of information between MSF and referral hospitals;

• Ensure a regular follow up of MSF bills with referral hospitals;

• Ensure the respect of MSF referral policy within the partners hospitals; Referral nurse (july-14 dec15)

• Ensure triage, nursing care, treatment and follow-up of patients and/or a population in accordance with doctors’ prescriptions, MSF protocols

• Ensure the data collection for the patients referred to secondary health care;

• Ensure a quality transfer and follow up from MSF clinics to Secondary health care system;

MedGulf Insurance Company 2014

• Hospital Bills Audit

Registered nurse in cardiac surgery unit (Beirut Cardiac Institution) 2013 Training

MSF-OCB/OCG Trainings

• Leadership module from www.Game-learn.com

• Capacity Building of Supervisors’ Management Role Workshop 2017 Building knowledge, abilities and skills

Building Confidence and motivation

Building Leadership skills

Building Analytical skills

Building Inter-relationship skills

Building Communication skills

• Field communication training June 2017

To reinforce field staff representation capacities with media and stakeholders in Lebanon

• TOT Sanou 2016

Being able to deliver Modules for MSF’s organizational structure and funding

• Registered Nurse trainee

Assess, monitor, diagnose and implement nursing care to cardiac patients; Administer and monitor cardiac agents;

Work with emergency cases such as Cardiac, hematologic, pulmonary, neurologic and renal dysfunction in adult and pediatric population. Computer Skills:

Advanced Excel. Word, PowerPoint

Photoshop

MCA Audit system

SPSS

Skills and Achievements

advanced negotiation skills.

Good cultural and emotional intelligence.

Good analytical skills data mining handling and reporting for monthly quarterly and annual reports.

Communicating with doctors, patients, other departments and co-workers about patient care, locating and sharing resources and organizing of work.

Documented results related to the position’s responsibilities

Promoted health care for both patients and their families, dissemination of information to support groups.

Health promotion and Patient education related to pregnancy, newborn, pediatrics and non-communicable chronic diseases.

Cases communication with different NGO’s including UNHCR for patient’s condition aid and hospital coverage.

Team management and support.

Organize and performing training sessions for project medical and non-medical teams.

An excellent problem solver using advanced management effective and efficient tools.

Emergent planning preparing and handling in response to multi emergency situations

Ability to work with multi ethnic and cultural individuals.

Self-directed – can work independently.

Able to work effectively in a team and under stress.

Good knowledge of medical and management terminology

Proficient in MS Office, excel and PowerPoint.

Good customer service skills

References available upon requests.



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