Sales Customer Service

Jeffrey R. Massotti

Providence, RI Area 401-***-**** adbgqx@r.postjobfree.com

Executive Profile: President, CEO, EVP / Game-Changing Innovator

Over 15 years of executive management experience, with full P&L for entire companies as well as expertise in Business Development, Sales, Marketing, and Merchandising functions. Extensive background in the Consumer Goods industry coupled with a broad range of transferable skills. Documented, year-over-year record of standout achievements across core areas and key goals. MBA in International Marketing.

OVERVIEW

Consumer-Focused Approach – Keen insight in identifying consumers’ DNA for clients and providing missing categories for their guests to create memorable and repeatable shopping experiences.

Entrepreneurial Leadership – Maintain a hands-on, entrepreneurial focus within executive-level positions.

KPI-Centric Management– Develop measurable KPIs with leaders that tie their achievements to overarching goals.

Operational Excellence – Eliminate waste, integrate efficiencies, and optimize speed to market processes.

Team & Customer Motivation – Demonstrate a level of commitment and passion that inspires employees and clients.

Selected Performance Highlights, 2012-Present:

Over $20M Annual Revenue Growth (45%) within a 4-Year Period

Vendor of the Year Award from Target; Multiple 5-Star Awards from Macy’s

Recipient of the 2018 FABB Achievement Award (Most Prestigious Award in the Accessories Industry)

Million-Dollar Cost Savings through a Key Program for Suppliers in the Pacific Rim Region

Launch of Plus Size Line of Jewelry in JC Penney Rollout of Ethnic Line of Jewelry in Target & JC Penney

Professional Experience

GLOBAL ACCESSORIES GROUP, LLC- New York, NY

Interim President & CEO, January 2019-Present

KEY CONTRIBUTIONS & ACHIEVEMENTS:

Found, engaged and completed a strategic acquisition with a competitor: this acquisition increased the company’s equity with its top three accounts, Nordstrom, Belk and GAP Inc. First year revenue stream projected to go from $7.5M-$15.0M

Aligned the organization and signed licensing deals with both The Sak and Rebecca Minkoff: these licensing deals allowed the company to a have dual sales approach with the retailers from both a branded and private label perspective.

Utilized my talent reference pool to hire the Company’s new Chief Merchant Officer and new Chief Operating Officer

TANYA CREATIONS, LLC – East Providence, RI (one of the largest private-label costume jewelry designers and distributors in the U.S.)

President, 2012-2018

OVERVIEW: Promoted by the company owner to drive business development efforts, including the build-out of a “Best in Industry” Merchandising team. Oversaw all functions and activities for the company (grew annual revenues over $20M in 4 years with 50% of the sales being purchased in Pacific Rim), reporting directly to the owner.

TEAM LEADERSHIP: Lead, coached, and mentored teams of up to 130 across 3 office locations (corporate HQ in the U.S., NYC showroom, and 2 operations in China), including CFO, EVP of Sales, EVP of Operations, Director of Merchandising, Director of Design, and Director of Planning & Analysis.

STRATEGIC PLANNING: Created and executed the annual business plan, with a dual focus on increasing equity with existing clients and capturing new customers (retailers). Upheld a deep commitment to expected results and a positive ROI as a critical element of the plan and a differentiator among competitors.

PRODUCT DEVELOPMENT & MERCHANDISING: Conducted deep analysis of clients’ needs to understand their DNA and identify/strategize white space opportunities prior to sales calls. Analyzed all product categories and evaluated the strategic vision of the retailer as well as their customers, incorporating all into plans for the ideal product offering alignments.

BUSINESS DEVELOPMENT: Maintained a “road warrior” mentality, engaging in national and international travel (2x-4x per year) to evaluate and strengthen the supply chain in China, Hong Kong, India, and Vietnam. Played a key role in all major sales presentations with top management at industry-leading retailers, including Buyers, DMMs, GMMs, EVPs, and Presidents.

KEY CONTRIBUTIONS & ACHIEVEMENTS:

Drove 45% year-over-year growth via new account acquisitions and expansion of existing accounts. Increased annual revenues by over $20M in 4 years.

-Acquired key clients that included Kohl’s, Charming Charlie, and JC Penney, with all 3 contributing a total of $15M+ in annual revenues since becoming part of Tanya Creations portfolio (accounts had been on the company’s prospect list for years prior to tenure). Provided value-driven offerings to secure accounts:

Vendor-managed inventory flexibility.

Dedicated weekly replenishment programs for proven “best-selling” styles.

Expedited speed to market lead times (resulting in improved cash flow for retailers)

Complete customer-centric approach regarding problem-solving, financials, and order management.

-Spearheaded a series of YOY wins with existing, high-profile accounts that included the following:

Increased equity with existing account K-Mart by 50+% via product category diversification.

Won Vendor of the Year from Target by providing them with product categories that enabled delivery of the best ROI on their sales floor.

Grew the relationship with Charming Charlie since their launch in 2011 to become the largest supplier in their entire company (5 consecutive years).

Won Macy’s prestigious Five Star Award 5x out of the past 8 years for demonstrating exceptional partnership, outstanding product innovation and sales at retail, above-and-beyond customer support, and the best Gross Margin Return on Inventory Investment (GMROII).

Built and maintained a top-performing team through effective talent recruitment and management. Identified top talent in the industry and within the company, collaborated with all leaders to establish individual KPIs, introduced numerous team building initiatives, and instituted cross-functional training/activities.

Established a consistent pattern of trendy, innovative merchandising and product development, including the launch of the Plus Size Line of Jewelry at JC Penney and the Ethnic Line of Jewelry at Target and JC Penney.

Achieved a perennial record of positive and quantifiable bottom-line results. Delivered 2017 Net Income Bank Plan, increased shareholder wealth 18+% since 2011, increased gross margin by 3% from 2017 to 2018, implemented a $750K cost containment strategy in 7/2018 (projected by year’s end), and generated $1.4M in cost savings by creating a “Partner Loyalty and Quality Assurance” program for suppliers in the Pacific Rim.

EVP, Sales & Merchandising, 2011-2012

KEY CONTRIBUTIONS & ACHIEVEMENTS:

Transformed the sales team from independent agents to wholly-owned team members (and non-local to centrally-located employees). Formed a team focused solely on Tanya Creations, resulting in improved customer service, tighter customer relationships, heightened customer loyalty, and subsequent sales increases.

Integrated Sales, Merchant, and Analysis teams as a tightly unified, functional team entity. United retail metrics to new product development initiatives and merchandising innovations, with retailers responding positively as a result. Brought in new business and propelled growth for the Replenishment business.

Divested the company off “one hit wonder” type of account (Dollar General), eliminating the company’s portfolio risk while creating a balance for monthly P&Ls and product contribution models.

GABRIEL & CO. – New York, NY

Director of Sales, 2010-2011

KEY CONTRIBUTIONS & ACHIEVEMENTS:

Realigned the National Sales Team to achieve 14% growth in 1 year. Recruited top-talent regional managers; established a formal trade magazine brand campaign/trade show schedule to drive all new product launches.

SPEIDEL – Providence, RI

President & CEO, 2000-2009

KEY CONTRIBUTIONS & ACHIEVEMENTS:

Progressed to President/CEO through increasingly responsible positions, including: VP of Sales & Marketing; International Sales Manager; Distribution Warehouse Manager; Customer Service Manager & College Intern.

Utilized a multi-channel platform to produce a diverse range of product categories: Zippo Lighters / Italian Men’s Accessory Line / Kit Heath Children’s Jewelry / Kenneth Cole Fashion Watches / Tommy Bahama Fashion Watches / BCBG Fashion Watches / Betsy Johnson Fashion Watches / Branded 14kt Gold Chain Program

Education & Credentials

Master of Business Administration (MBA) in International Marketing – PROVIDENCE COLLEGE – Providence, RI

Bachelor’s Degree in Business Administration, Management & Operations – STONEHILL COLLEGE – Easton, MA

Affiliations – Member, Executive Board of Governors & Chairman of Membership, Warwick Country Club, Warwick, RI; Member, FABB Advisory Board, 2017-2018

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