Customer Service Assistant
Resume:
VERONIQUE DESMARAIS
ACADEMIC QUALIFICATIONS
SKILLS
WORKING EXPERIENCE
- Good communication skills - Written and spoken English and French
- Hard-working and self-motivated
- Give attention to detail and deliver quality work on time
- Perform well in individual and team environment
- Ability to work under pressure
- MS Office software: Office (Word, Excel and PowerPoint) Higher School Certificate
Year: 2009
Place: Loreto College, Mahebourg
Subjects: MAIN: Art & Design
French
Sociology
SUB: Geography
General Paper
ABOUT
D.O.B: 20 February 1989
Status: Single
Nationality: Mauritian
Driver’s license: Yes
CONTACT DETAILS
A: Mme Lolo Street, Rose
Belle, Mauritius
E: ****.*.**@*******.***
DMH Associates – April 2016 till Present
Job title: Personal Assistant
Duties:
- Secretarial work required by the Managing Directors
- Manage the agenda and personal files of Managing Directors
- Liaise with suppliers with regards to orders of office management
- Liaise with suppliers with regards to maintenance of the office
- Filing management for administration dept and Managing Directors
- Operate Telephone Switchboard
- Attend queries of walk in clients or visitors
Natec Medical Ltd – September 2012 to April 2015
Job title: Customer Service Assistant
Duties:
Sales
- Samples & orders shipment, sales and non-disclosure agreements drafting
- Order Handling and follow-up, shipment documentation, Commercial Invoice and Packing list
- Invoices payment follow-up, ongoing filing and product codes creation in Adonix system
- Client reports activity/update in Adonix CRM
- Organization of Overseas Tradeshow
VERONIQUE DESMARAIS
WORKING EXPERIENCE
Communication
- No delays in communication, externally and internally, Confidentiality is a must
- Effective and efficient client communication & negotiation
- Internal transversal, upwards & downwards communication on a need to know basis, liaise with other departments / Meeting with carriers for shipment expedition (DHL – UPS – FEDEX – TNT) Administration
- CRM Adonix always up to date, Application of existing & development of new working instruction and Specs
STR Marketing Ltd - February 2011 to September 2012 Job title: Administrative Clerk
Duties:
- Preparing Import & Export documentation/ liaising with shipping lines / follow- up of import & Export orders
- Commercial Invoice / Packing list / Bill of lading for Exports
- Use the MNS System for declaration of Bill of Entry / Bill of Lading / EUR1 / SADC / COMESA / COI Certificates
- Follow- up and dealing with forwarders for timely procurement of commercial documentations via E-mails
- Perform daily filing of documentation in import & Export files
- Act as receptionist from time to time if required and not as standard practice DHL Express – June 2010 to September 2010
Job title: Customer Service Assistant
Duties:
- Follow up on Customer's parcel
- Communication with clients
- Use the MNS system for declaration of Bill of Entry
- Payment follow up /Commercial Invoice preparation
- Liaise with logistics dept for shipment expedition OTHERS
INTEREST & HOBBIES
Traveling, Art, Music-listening, Internet, Swimming, Hiking REFERENCE
Available upon request
Contact this candidate