Employee Relations Customer Service

SUMMARY

Human Resources professional with over 20 years' experience in talent acquisition, training, career development, performance management, compensation, relationship building and marketing. Recognized for being motivated, an effective communicator with high integrity. Results driven, creative thinker with an ability to engage all employees, from entry level to President/ CEO

WORK EXPERIENCE

KNOX COMPANY, Phoenix, AZ

Two locations and 200 employees with 60 Million Annual Revenue. Company manufactures first responder Commercial building access systems.

Director Human Resources April 2019 – November 2019

Develop strategies to advance company HR systems.

Lead a team of HR professionals to provide better service to internal customers.

Drive down cost of recruiting 50% in six months- through creating internal vehicles and better control of pay ranges.

Introduce automated Performance management tools. And capture more input from individual contributors through self-assessment – while opening greater visibility to these reviews.

Oversee 401K administration including 5500 filing and audit.

Facilitate employee recognition through an employee awards ceremony and multiple individual contributor acknowledgements.

Organize leadership development – driving company culture and improving employee engagement.

Develop new goal setting leadership initiatives – rolling up employee goals to Corporate strategies.

Redefine compensation bonus incentive to drive greater efforts from the Customer Service team – upselling initiatives.

Government EEO-1 reporting.

Responsible to develop company employee assessments. Work with leadership to identify high potential employees, create succession plans, and address poor performance.

Responsible to develop a new standardized training for every position within the company.

TURBINEAERO INC. (formerly TRIUMPH AIR REPAIR / TRIUMPH ENGINES), Chandler / Tempe, AZ

Three locations and 300 employees with 100 Million Annual Revenue. FAA Repair Station with primary service repairing and overhauling Turbine Jet Engines. Triumph was recently purchased by a private equity company.

Director Human Resources Apr. 2012 – Dec. 2018

Develop the HR strategy and align it to support the overall business plan.

Provide coaching to senior management to improve leadership skills and reduce labor law liability.

Develop and structure the organization to grow and adapt to the changes in the business and industry. Acting as the catalyst for change management and providing leadership in these initiatives.

Direct the compensation and performance management processes to reward and retain employees who make valuable contributions to the company. Promoting a pay for performance culture.

Organize and implement training programs for ongoing employee development.

Foster positive employee relations and meaningful communication programs.

Develop reward and recognition programs aligned with the business objectives.

Identify Key Performance Indicators (KPI’s) to raise awareness of the department results to drive improvements of all HR staff. Pareto’s are identified to drive root cause understanding and action items are implemented to promote timely corrections.

P&L responsibility for the Human Resources budget.

CRANE ELECTRONICS INC, Chandler, AZ and Fort Walton Beach, FL

Responsible for two locations and 200 employees with 80 Million annual revenue. Aerospace manufacturing company providing electronic components to both military and commercial applications.

HR Manager Dec. 2008 – Mar. 2012

Senior site level manager; Responsible for all HR related activity at two locations

Direct the work of others and ensure employees meet critical objectives

Responsible to drive salary planning and compensation program strategies

Plan and deploy multiple reduction in force (RIF) activities. (Analyze desperate impact and other EEOC considerations. Coordinated transition activities for displaced workers.)

Conduct Employee Relations investigations and coach managers on Performance Management and Improvement Plans. (to promote effective leadership)

Administer the annual performance appraisal (PA) program; and standardize the overall process

Maintain Compliance in ethics and other labor law related company interests

Implement alignment through a strategic balanced score card. Key Performance Indicators (KPI), Tracked performance in the areas of Safety, Quality, Delivery and Cost

Utilized lean manufacturing principles through Kaizen events to promote process improvements.

Coached members of Senior leadership to develop succession planning strategy

P&L responsibility for the Human Resources budget.

BACKYARD SPLASH, Scottsdale, AZ

Responsible for three locations and 35 employees with 3 Million annual revenue. Offering landscape, pools, barbeques, and fireplaces to promote luxury outdoor living spaces.

Human Resources Manager Dec. 2005 – Dec. 2008

Developed, implemented, and managed company policy to successfully support the business vision and legislative regulations in a manufacturing company.

Designed job descriptions to evaluate and measure performance & retention rates.

Coached members of management regarding corrective action issues and policies.

Administered workers compensation, unemployment claims and COBRA.

Designed a goal driven compensation plan for the sales staff.

Improved employee benefits plan to promote membership.

Led the initiative defining company culture to drive higher customer service.

LESLIE’S SWIMMING POOL SUPPLIES, Phoenix, AZ

Responsible for over 3,000 employees, 500 retail stores, 8 commercial centers and 4 distribution centers with 300 Million annual revenue. Company provides pool chemicals and maintenance services nationwide.

Employee Relations Specialist Jun. 2004 – Nov. 2005

Investigated all harassment and discrimination complaints presented by both corporate and field employees.

Responded to all Ethics Line calls to proactively resolve employee issues.

Participated as a key member of the Corporate Ethics committee.

Planned and executed all employee recognition events for the company.

Coached and counseled key management regarding employee discipline and development needs.

Developed management training at the corporate level.

Supervised employees of the Human Resources Team.

Formally produced position statements for EEOC charges

EDUCATION

California State University, Fullerton, CA

Bachelors, Business Administration

Concentration in Human Resources Management.

ACHIEVEMENTS

Professional in Human Resources Certificate (PHR)

Advisory Board Member of East Valley Institute of Technology (EVIT)

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