Administrative Assistant Customer Service

Janine J. Manalo

NOOF PLAZA BLDG ***

Flat *** Road 3705 Block 337,

UM AL HASSAM, Kingdom of Bahrain

Mobile No. +973-********

Email: *************@*****.***

OBJECTIVE:

● To apply my knowledge and ideas in the field and work with dedication and punctuality to bring out the results beneficial to humanity. And also to obtain a position where I can maximize my management skills, program development, and training experience.

JOB EXPERIENCES:

Receptionist cum Reservations

Bahrain International Golf Course Company/Royal Golf Club August 01, 2018 to Present

Job Description:

● Booking golf tee time reservations

● Ensuring all waitlisted golfers get a response or an alternative

● Managing tee sheet for proper green fee utilization

● Noting special requests like golf club rentals and shoe hire

● Coordinating with partner hotels for Stay & Play golf bookings

● Preparing scorecards, cart signs, bag tags and locker tags of golf tournaments

● Sending bulk SMS & emails to club members and guests

● Responding to email and fax correspondence

● Preparing gift vouchers upon request from customers and managers

● Maintaining enough product knowledge in order to provide complete & accurate information about different departments such as golf academy, restaurants, health facilities (gym and pool), events, golf shop and tournaments

● Assisting the Membership Manager by accepting membership payments and preparing membership cards

● Providing membership details along with a tour of the facility CRM Support

IBD Marketing Inc., Clark Center Pampanga

August 01, 2017 to December 20, 2017

Job Description:

● Creating Logins for TL’s, new agents and trainees who recently passed

● Sending correspondence to the various departments and other relevant support team

● Sending tickets to Invertitech portal for any technical issues

● Sending attendance report and updates per day and tracking absenteeism and tardiness

● Tracking each deposited promotion incentives of agent and team

● Changing confidential client area/website password

● Sending receipt of wire confirmation to Back Office

● Sending tickets to Panda for any technical issues in Customer Relations Manager Junior Accounts Officer cum Secretary

January 8, 2018 to May 22, 2018

Job Description:

● Transcribing and distributing minutes of meetings

● Coordinating office services such as records and budget preparation, personnel, and housekeeping

● Meet with individuals on behalf of executives, committees and boards of directors

● Managing executives' schedules

● Preparing invoices, reports, memos, letters, financial statements and other documents

● Overseeing administrative policies and procedures for offices and organizations

● Supervising and training other clerical staff

ON-THE-JOB TRAINING EXPERIENCES:

Customer Service

IBD Marketing Inc.,

Clark Center, Pampanga

November 17, 2016 to February 10, 2017

Job Description:

● Maintaining financial accounts by processing customer amendments

● Recommending potential products and services to management

● Collecting customer information & analyzing customer needs

● Preparing service reports

● Generating sales leads

● Making sure proper communication procedures, guidelines and policies are adhered to

● Cancelling and upgrading accounts

● Taking payment information

● Placing and cancelling orders

● Compiling reports on overall customer satisfaction

● Handling amendments in policies or renewals

Cashier cum Administrative Assistant

Marquee Mall

Angeles, Pampanga

February 15, 2017 till April 20, 2017

Job Description:

● Reading and analyzing memos and reports plan appropriate distribution

● Opening, sorting and distributing incoming fax and email correspondence

● Filing and retrieving corporate documents, records, and reports.

● Greeting visitors and determining whether they should be given access to specific departments

● Receiving cash, credit cards, vouchers and automatic debit payments

● Issuing receipts, refunds, credits and changes

● Tallying money in cash drawers

● Recording completed transactions

EDUCATIONAL BACKGROUND:

Primary : Remedios Elementary School

2002-2008

Secondary : Sta. Cruz Academy

2008-2012

Tertiary : STI College San Fernando

Bachelor of Science in Computer Engineering

2012 – 2017

PERSONAL INFORMATION:

Date of Birth : December 31, 1995

Birthplace : Pampanga, Philippines

Civil Status : Single

Height : 5’5 feet inches tall

Weight : 55 kilos

Citizenship : Filipino

Language Spoken : English and Filipino

CHARACTER REFERENCES:

Available upon request

Contact this candidate