PERSONAL DETAILS

Liam Triggs

M: 074**-***-***

E: adbgk8@r.postjobfree.com

AREAS OF EXPERTISE

Key Contract Management

Budgeting Management

Project Management

Contract Business Development

Revenue Optimization

Reconciliation Management

Logistical Management

Contract Monitoring

PROFESSIONAL QUALIFICATIONS

PRINCE2 Project Management

Change Management Practitioner (Communication)

Contract Management

Public Sector Business Finance Training

Advertising/Marketing practises

Compliance Management

Stakeholder Process Management

HR Resolution Management

ACADEMIC QUALIFICATIONS

(Level 6 Degree) CBIFM - Strategic FM Management 2015

ISOH Managing Safety – 2015

A.A Business - 2009

3 A levels - 2004

Computer skills – Excel, Word, Power Point, Outlook, Internet

ASSOCIATED MEMBERSHIP

APM

Fellowship of BIFM

Liam Triggs FIWFM (formerly BIFM)

PERSONAL PROFILE

As the youngest Fellow of British Institute of Facilities Management, I am a noted proven multi-skilled FM professional with a superb track record of managing complex functional soft FM services and FM projects in various environments including public, private and non-for-profit sectors. I am able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives and contractual deliverables.

I am a very driven individual that enjoys challenging and diverse roles and is confident working with technical experts from any industry who is presently looking to join a company that rewards effort and initiative, whilst at the same time providing development opportunities.

WORK EXPERIENCE

HOMERTON UNIVERSITY HOSPITAL FOUNDATION TRUST – LONDON, UK

GENERAL MANAGER - FM JAN 2016 – PRESENT Environment & Infrastructure Division

Roles & Responsibilities

Part of the Senior management team of the Environment Directorate (E,F&C).

Part of the Senior management team who developed the E&F Strategy.

Full financial budgetary control for TFM & Single Soft FM service contract worth c£17m per year.

Management of Key TFM Soft FM contracts including Patient Catering, Domestic Cleaning, Linen Services, Portering, Waste management, Security, and 3x retail outlets across 3 sites. Contract Value: £50m over 5 years.

Contract management of Soft FM Subcontracted single services including Non Urgent Patient Transport, In-house Short Stay Accommodation, Bed Service Management, NHS Lease Car Fleet, On-site Car Parking and permitting, in-house main reception and 2x leases retail outlets.

Senior Lead for Soft FM Market Testing retendering procurement exercises in which the Trust obtained SAVING c23% whilst improving service output.

Senior Lead for Beds and Mattress Service contract retendering 17% saving achieved whilst improving service quality.

Contractual analysis and development.

Bid and Specification development and writing.

Develop and Implement QIPP/CIP programme equating to £600k for the FM department.

Lead and deliver all FM CQUIN Programme developments.

Management and development of all Department and Divisional National Key performance Indicator dashboards presenting contractual and local or National compliance targets.

Manage all elements of Soft FM Health & Safety

Strategic management of Environmental Sustainability including energy, wellbeing, engagement and strategy partnerships (local authorities).

Achieving and reaccreditation of the Planet Mark Award – 1st NHS Trust to be awarded this.

Strategic management for the trust Violence & Aggression Reduction campaign against staff.

Strategic Management of Environmental policies including Sustainable development plan, Sustainability strategy, Green Travel Plan, Parking Policy, Security Strategy and Violence & Aggression Reduction policy, Pest Control, Food hygiene and major incident/business continuity security strategy.

Operational and Strategic management of in-house and outsourced services.

Contract Monitoring and KPI Development through benchmarking.

Business Assurance and operational continuity.

Direct report management of a team of 15 WTE - Consisting Strategic Security Managers, Environmental Sustainability Manager, Facilities Managers, Facilities Officer and Contract monitoring officers plus 300 contracted support staff.

HOMERTON UNIVERSITY HOSPITAL FOUNDATION TRUST – LONDON, UK

SENIOR FM LEAD & CONTRACT MANAGER OCT 2014 – JAN 2016

Environment & Infrastructure Division

Roles & Responsibilities

Lead for Soft FM Market Testing retendering procurement exercises.

Management of Key Outsourced TFM Soft FM contract including Patient Catering, Domestic Cleaning, Linen Services, Portering, Waste management, Security, and 3x retail outlets.

Full financial budgetary control for TFM Soft FM contract worth c£50m over 5 years.

Contract management of Soft FM Outsourced Subcontracted single services including Non Urgent Patient Transport, In-house Short Stay Accommodation, Bed Service Management, NHS Lease Car Fleet, On-site Car Parking and permitting, in-house main reception and 2x retail outlets.

Full financial budgetary control for Soft FM subcontract single services worth an additional c£20m over 5 years.

Forensic contractual cost analysis.

Able to build and sustain relationships with the client and key NHS decision makers.

Operational and Strategic management of in-house and outsourced services.

Contract Monitoring and KPI Development through benchmarking.

HOMERTON UNIVERSITY HOSPITAL FOUNDATION TRUST – LONDON, UK

BUSINESS MANAGER - Facilities NOV 2012 – OCT 2014 Environment & Infrastructure Division

Roles & Responsibilities

Key Contract Management of Subcontract for FM Soft Services including Transport, Catering, Domestics, Bed Management, Linen Services, Waste and Security.

Financials budgets control and variance contract management for all FM soft services worth £13m.

Financial and Statistical Analysis.

Performance Reporting and Development.

Contract Monitoring and KPI Development through benchmarking.

Quality, Innovation, Productivity and Prevention development.

Operational and contractual Project Management.

Communication & Change Management.

Budget Management.

Policy & Procedures Development Management.

Client Relationships Management.

Operational Stakeholder Management.

Apprentice and Succession Planning.

Apprentice development Management.

Apprentice Program Coordinators.

LLOYDS BANK GROUP (STRAND PALACE HOTEL) – LONDON, UK

EVENTS SERVICES PROJECT MANAGER OCT 2011 – NOV 2012

Roles & Responsibilities

Programmed management of Lloyds Bank Group ‘London 2012’ corporate events. 1000 delegates per day.

Project Management of all aspects of corporate hospitality, conferencing, meetings, gala dinners, corporate events, hotel

services – catering & domestic, and waste management.

Key account management of all soft services worth £3m.

Contract and SLA management on all sub-contractors.

Budget management.

Financial and statistical analysis of all contractual performance.

Management of Financials budgets, profit, loss, and variance management.

Operation logistical process management – Change Management.

Business development manager - Researching potential business target clients to identify influences, use of competitors

Analysis to aid the plan of sales approach and proactively target new business opportunities.

HOOK LOGIC (E-COMMERCE) – LONDON, UK

PROJECT MANAGER – EVENTS & LOGISTICS NOV 10 – OCT 11

Roles & Responsibilities

Specialist project management of all corporate incentive events

Management all elements of pre-production, in particular in-depth and detailed supplier liaison, negotiation and location research.

Logistical Management for catering, service/operational, hotel services, accommodation and transportation.

Programme Management.

Financial and Statistical Analysis.

Financials budgets, profit, loss, and variance management

Liaising with Senior Sales Director to obtain client event brief.

Managed a team of 5 planners.

Delegate management.

Contract management.

Stakeholder management.

SALON DE PRINCESS (EVENTS VENUE) - MEXICO CITY, MEXICO

SENIOR MANAGER –BUSINESS LOGISTICS DEC 09 – NOV 10

Roles & Responsibilities

Logical Management of all aspects of corporate hospitality, conferencing, meetings, gala dinners, corporate events, hotel services – catering & domestic, accommodation and transportation.

Managed all conferencing, banqueting and private events, with up to 1000 delegates.

Programmed management of Industry wide International YMCA of North America annual conference, events for 1000 international delegates from 5 countries.

Additional ad hoc programme management of weddings and gala banquet parties.

Key account management.

Communication Management.

Budget management - Financial and statistical analysis.

Management of Financials budgets, profit, loss, and variance management.

Event budget management and reconciliation.

Business Development of extra packages, including venue + flights, venue + hotels and total packages.

YMCA OF METROPOLITAN WASHINGTON DC - MARYLAND, USA

SENIOR MANAGER (BUSINESS LEISURE HOSPITAILTY) SEPT 08 – DEC 09

Roles & Responsibilities

One of three managers responsible for the day to day operation of a 214 acre leisure centre facility, which provided activities for 450 participants on a daily basis.

Overall operational management, HR, Finance, Leisure Activities Operations, Childcare and Health and Safety

Senior Manager overseeing a work force of 120 staff members, including 24 departments.

Program Management incorporating all training and safety policies through from design to implementation.

Program Development – Designing creative, adaptable, exciting new programs for customers and staff.

Financial management of the $1.1m annual budget

Cost Management.

Management of Financials budgets, profit, loss, forecast and variance management.

Developing a new standard of customer service.

Recruitment – Hiring new staff.

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