CV of Ilhaam Adams

Personal information

Ilhaam Adams

Sex : Female

Date of birth 05 December 1977

Drivers : Yes, code 8

Status : Married

Nationality : South African

Race : Malay

Contact : 043-***-**** / 083*******

Language : English and Afrikaans

Education

Matric Certificate 1995

Medical Technician in Blood Transfusion Certificate

Skills:

Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills.

Excelled in the role of frontline receptionist handling multiple functions including customer queries, administrative tasks and information monitoring. Enjoyed meeting the challenges of a high stress work environment and successfully maintained an efficient and effective reception service.

Over two years experience running a busy reception area and successfully interacting with a diverse and demanding group of people. An excellent track record of efficiency and effectiveness in managing communications and customer relationships.

An independent worker with proven computer competency, strong communication skills and an ability to organize and plan successfully. Accustomed to a fast paced work environment and dealing with a variety of tasks and responsibilities in an efficient and accurate way.

Work Experience

Worked from 1996-2016 : South African National Blood Service as a Medical Technician in Blood transfusion

Acting Inventory Supervisor

SHE Rep

SHE Chairperson 2015-2016

February 2017 to present @ The Beauty Clinic as a Receptionist

Answer and screen incoming calls

Handle and redirect customer queries

Take and distribute messages

Manage all visitors

Organize incoming and outgoing mail

Coordinate meetings and appointments

Assist with organization of company functions and events

Prepare letters and documents

Utilize MS Office fully in daily tasks and responsibilities

Set up and maintain accurate data management systems

Research and retrieve information

Maintain a professional reception area

Handled customers on the phone and in person

Resolved customer queries

Managed and redirected customer complaints

Processed customer orders

Recorded all customer interactions

Prepared letters and emails to customers

Followed up with customers

Technical Skills

MS Office

Outlook

Operate multi-line phone system

Order processing

Database management

Core Competencies

organizational and planning skills

communication skills

customer service orientation

attention to detail

information management

problem solving

reliability

decision making

adaptability

Health and Safety

Responsible for checking that all safety procedures are being followed

To reports incidents and investigate if necessary.

To check that the environment that we work in is safe at all times

References

Gwen Pietersma : 082-***-**** (The Beauty Clinic)

Risha Reddy : 082-***-****

Peter Olivier : 083-***-****

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