Ismail Mohamed Ismail Salem

Citizenship: Egypt - Date of Birth: 23

th

July. 1987

Contact

Mob: +2-011********, +2-012********

E-mail : adbgip@r.postjobfree.com

E-mail : adbgip@r.postjobfree.com

Address

Sharkia– Egypt.

Profile

Objectives I am seeking a position within the Operation, possibly with an international perspective.

Strong background in Operation and Communication field. Hard-working team player with great communication skills and a perfect attendance record.

Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel, and Lotus Notes.

Seeking a full time position in a Multinational Organization in the field of Operation, where there is a challenging work environment, my skills could best be developed and enable the opportunity of the growth for both the organization and myself. Years of Experience

Working 8 years in Egypt. & 1 Year at Saudi Arabia Key Skills

Familiar with a lot of Operation Cycles, systems and software (Internal and External).

Familiar with Call Center and Customer Support systems.

Extensive experience in IT and Communication fields.

Experiences at Gen. and Solar Cell & Power Cube & 4 Energy system alarms Education

2004 to 2009 Bachelor of Engineering – Electrical Department. B. Sc., Faculty of engineering, Zagazig university Major :-Electronics & Communication Dept.

Pre Graduation Trainings

Jun – Aug. 2005

May – Aug. 2006

May – Aug. 2007

● GSM system survey course at jelecom education center

● GPRS system survey course at jelecom education center

● UMTS system survey course at jelecom education center ALKAN NETWORK.

Huawei, Etisalat Project. Egypt

O&M FM engineer.

2010-02 to 2012-03

Full Time Job

Alkan Networks is a leading company specialized in the fields of construction and technical support services for fixed and wireless telecommunication networks, with special and extensive experience in design, construction & maintenance Services for GSM Networks. Alkan Networks is Vodafone Egypt's prime turnkey contractor since 1998, performing design, construction & maintenance of Vodafone's & Etisalat. Network in Egypt.

Tasks and responsibilities:

● Team leader of Suez office for O&M in Etisalat project.

● Supervise and scheduling the periodical maintenance operations for GSM Towers.

● Coordinate with Remote Engineers on Technical and management Issues.

● Responsible for corrective maintenance and any alarm or fault occur in MW and BTS.

● Configuring the IDU as per the link budget using PNMT for NEC links and U2000 for RTN links.

● Installation and commissioning of Huawei RTN Microwave.

● Troubleshooting of microwave links.

● Troubleshooting of BSS problems.

● LOS Surveys.

● Installation and commissioning of Huawei transmission Equipment (RTN 620/950/980).

● Installation and commissioning of Node B (3G) BTS (HUAWEI)

● Installation of RRU.

● Troubleshooting, analyzing and monitoring the current operational status.

● Coordinate with Remote Engineers on Technical and management Issues.

● Configuring the IDU as per the link budget using U2000 for RTN links.

● Installation and commissioning of Huawei RTN Microwave Equipment

(RTN 620/950).

● Troubleshooting of microwave links.

● Troubleshooting of BSS problems.

● Manage all the LOS Surveys activities and reports.

● Installation and commissioning of Huawei transmission

● Responsible for any alarm or fault occur on transmission end.

● Troubleshooting of transmission media.

● Installation and commissioning of All Huawei systems (LTE, 3G and 2G)

● Troubleshooting, analyzing and monitoring the current operational status. Jun – Aug. 2007

Jun – Aug. 2008

May – Aug. 2008

Jun – Aug. 2009

● CDMA system survey course at jelecom education center

● 3d max course at YAT education center

● Huawei OSN [3500-2500] Overview, RTN Overview, NEC[V4-NEO] Overview & Metro 1000V3 Overview @Huawei Egypt Training Center Work Experience

Work Experience

Cell Net Saudi. (IKK)

MS Project. Saudi Arabia

from 2012-03 Till 2013-02

Full Time Job

Tasks and responsibilities:

● Work in L+ project for 3G installation and maintenance

● Work in Moto swap project in western region (STC project)

● Work in LTE Huawei project.

● Work in LTE installation links and BTS

● Troubleshooting microwave transmission alarms (RTN 950, RTN 980)

● Good experience in LTE installation and transmission (mobily project)

● Good experience in FDD, TDD installation and transmission

● Good experience in FTK installation and transmission (zain project).

● IM engineer in LTE project.

● Troubleshooting 2G&3G alarms

● Good experience in handling alarms.

● Have experience in maintenance & rollout Huawei equipment’s.

● Have experience in handling power and generator alarms.

● Installation & commissioning new STC & Mobile sites (4G, 3G, RF, Links and cabinet) in Saudi Arabia.

● Features testing and implementation.

● Technical Cases troubleshooting and following with technical departments.

● Migration, re-homing and sites data configuration

● Data configuration and troubleshooting

● License checking and installing.

● Daily routine maintenance and troubleshooting.

● Network KPIs and status monitoring.

● Preparing a daily and customer and vendor reports.

● Network health check

● FM team leader of TE O&M (LTE, 3G and 2G).

● Supervise and scheduling the periodical maintenance operations for GSM Towers.

● Coordinate with Remote Engineers on Technical and management Issues.

● Responsible for corrective maintenance and any BTSs alarms.

● Installation and commissioning of All Huawei systems (LTE, 3G and 2G)

● Installation of all Huawei TE equipment.

● Troubleshooting, analyzing and monitoring the current operational status.

● Accept any Telecom deployment.

● Handling all site alarm and full official issues (Attendance, Overtime, and Spare Parts &Cash).

● Technical support for BSS alarms and trains new engineers. Work Experience

Huawei

O&M Huawei, Etisalat Project. Egypt

Sharm El Sheikh

Office team leader.

2013-02 Till 2014-05

Full Time Job

Tasks & Responsibilities:

● Mainly providing O&M tasks for Huawei BTS, 3G Equipment’s, NEC and Huawei PDH & SDH transmission Microwave, RF, sites power systems and sites environment.

● Team leader for Sharm and Suez office which main and VIP office at Sinai region.

● BSS O&M Eng.

● Providing corrective maintenance for BTS sites (indoor & outdoor)

● Providing preventive maintenance for BTS sites (indoor & outdoor)

● Providing preventive maintenances for BSC sites

● Troubleshooting BTS alarms internal & external alarms (3012, 3012 II, 3012AE, 3900)

● Troubleshooting Node B alarms (3812, DBS3800 & DBS3900)

● Troubleshooting microwave transmission alarms (NEC Pasolink V4, NEC Pasolink NEO, RTN 620, RTN 950/RTN 980)

● Troubleshooting RF problems and alarms.

● Adjusting Antennas height, tilting and azimuth due to RF optimization specs regarding SLA & KPI’s.

● Perform Line of Sight (LOS) surveys.

● New Microwave link installation, due to reroute plans. (RTN 620, RTN 950, RTN 980)

● Microwave links upgrade & downgrade.

● Creating and troubleshooting E1 routes.

● Troubleshooting IP DSLAM (5600, 5603 & 5605)

● Troubleshooting Metro 1000, OSN & NE40

● Providing preventive maintenances for Solar Cell sites and installation for solar Cell.

● Beside the above mentioned tasks, I was assigned – as a team leader- the following tasks:

● Making PM plans.

● Supervise engineers & technician’s activities and duties.

● Following up alarms, handling procedures and providing technical support

● Reporting planned/unplanned activities to the area manager.

● Following up the assigned tasks from Huawei/Etisalat side.

● Troubleshooting of transmission media.

● Installation and commissioning of All Huawei systems (LTE, 3G and 2G)

● Troubleshooting, analyzing and monitoring the current operational status.

● Handling all site alarm and full official issues (Attendance, Overtime). Work Experience

Alkan Networks

L1 project, Regional operations, Vodafone Project. Egypt Sharm El Sheikh

South Sinai Region Team leader.

2014-05 Till 2017-09

Full Time Job

Tasks & Responsibilities:

● South Sinai Team leader at L1 Project.

● Supervise contractors & NFM technicians.

● Supporting the teams if there were any problem “Access, technical”.

● Reporting planned/unplanned activities.

● Following up with VF System-Remedy- & manage the tasks.

● Monitoring the network availability.

● Excellent Experience in Remedy System (VF System).

● Checking the Sites remotely and MWs with their servers

● Transmission Operation & maintenance 1st line.

● Competence with Ericsson Transmission Equipment’s:

● Mini-Link Traffic Node R2, R3, R4 and R5 and Mini Link-E and SIAE links.

● Ericsson installation link – dismantle (traffic node (20p – 6p)–Providing preventive maintenances for Solar Cell sites and installation for solar Cell.

● Beside the above mentioned tasks, I was assigned – as a team leader- the following tasks:

● Making PM plans and SQI and Revamp project.

● Supervise engineers & technician’s activities and duties.

● Following up alarms, handling procedures and providing technical support

● Reporting planned/unplanned activities to the area manager.

● Following up the assigned tasks from Huawei side.

● Troubleshooting of transmission media and DXX and ADM and BEP.

● Installation and commissioning of All Huawei systems (LTE, 3G and 2G)

● Troubleshooting, analyzing and monitoring the current operational status.

● Handling all site alarm and full official issues (Attendance, Overtime).

● Handling All Gen. Problem & Solar cell & Air Condition & 4 Energy & power cube alarms. Extra Educational Courses

May – Aug. 2007

April – June. 2009

May – Aug. 2006

3D MAX at YAT Education Center.

AUC English Language Courses.

GSM and GPRS (Jelecom Educational and Training Center). Work Experience

Huawei

O&M Huawei, ORANGE Project. Egypt

Cairo Zone, Smart Village.

Huawei Management team leader.

2017-09 Till Now.

Full Time Job

Tasks & Responsibilities:

● Mainly providing O&M team and follow up on Alarm handling process by terminal to match customer requirement.

● Following up with Orange System-Remedy- & manage the tasks.

● Monitoring the network availability.

● Excellent Experience in Remedy System (Orange System).

● Handle all customer requests and WO with VIP office at Cairo region.

● Forward all mails and requests from customer to related offices and following up Progress and reply back to customer.

● Make daily tracker for all customer request and following up process.

● Follow up alarms after 30 min from receiving alarm, follow up till clear and report customer.

● Escalating any resources problem or delay on handing to area manager, zone manager with time (15 Min)

● Closing NTT on spot, issuing Modification and AP violation and sending it to customer

● Confirm handling Process for technical issues at site facing FM engineer to TSU

● Escalating and following up access problems, PM charging, PG access problem, TE urgent access.

● Collecting, finalizing and reviewing Sheets requested by customer, and following up till replied back to customer.

● Troubleshooting BTS alarms internal & external alarms on U2000 terminal.

● Troubleshooting Node B alarms on U2000 terminal

● Reporting Incident to avoid repetition.

● Troubleshooting problems of repetition alarms & Handling Teams on Gen. Problem & AC.

● Follow up SLA upon sites severity and reporting delay.

● Follow up offices team leader on daily task and get feedback daily by progress.

Output Reports:

● TT need Modification & closure (daily) (in point 7)

● Pending Tasks requested from customer (weekly) (in point 2,3,4,10)

● Access Problem Escalation (weekly) (in point 9)

● Unstable 2G & 3G & 4G sites.

● PG connection per shift.

● Accurate data base every week to send it to customer.

● Escalation matrix for customers & internal. Huawei.

● Sharing sites escalation matrix.

● ND operation escalation matrix.

● Following up the assigned tasks from Huawei/Orange side.

GSM & Transmission equipment:

● NEC links (Pasolink V4-Pasolink NEO).

● Huawei RTN links (RTN620-RTN950-RTN980) and Ericsson (2p, 6p, 20p, Mini link E) and SIAE.

● Huawei 2G cabinets (BTS3012-BTS3012AE-BTS3900).

● Huawei 3G cabinets (BTS3812-BTS3812AE-DBS3800-BTS3900) and 4G LTE cabinet.

● Huawei security, control and power (AC-DC-Battery) systems.

● Site master (VSWR, DTF and Return loss test).

Languages, Personal and Computer Skills

Language Skills ● English - Good Spoken & Written.

● Arabic (Native Language).

Computer Skills ● MS-Windows OS (XP, Vista & 7).

● MS-Office XP (Word, Excel, Access, Power Point, Outlook …etc.)

● Internet researches.

● A strong knowledge of CRM Programs.

● Designing all kind of Network Topologies (LAN and WAN).

● Network Administration, for all kind of topologies (LAN and WAN).

● An Excellent Knowledge of all Internet programs and utilities based on all kind of Protocols (HTTP, FTP, TCP/IP, UDP, IPX/SPX, NetBIOS and Apple Talk). Personal Skills ● Ability to work under pressure efficiently and effectively.

● Able to work every day (AM and PM) with staff and clients on all levels.

● Hard worker.

● Establishing high standards of performance and concurrently.

● Maintain the team spirit.

● Willing to learn and add to my experience.

● Very Ambitious.

● High ability of fast learning and practice.

Info.

Personal data ● Date of Birth: 23th July 1987

● Nationality: Egyptian.

● Gender: Male.

● Marital status: Married

● Military Service: Exempted.

All references and original documentations will be available upon request. I hope my qualifications meet your needs.

Regards,

Ismail Mohamed Ismail Salem

Tel: +2-011********, +2-012********

Egypt.

E-mail: adbgip@r.postjobfree.com

E-mail: adbgip@r.postjobfree.com

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