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Customer Service Sales

Location:
Nigel, Gauteng, South Africa
Salary:
15000
Posted:
January 27, 2020

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Resume:

PERSONAL DETAILS

First names: Miquel Thomas

Surname: Enoch

Residential Address: 13 Greig Street, East Geduld

Springs

1559

Postal Address: P.O Box 19158

East Geduld, Springs

1560

Mobile No: 081-***-****

Telephone No: 011-***-****

Marital Status: Single

Nationality: South African

Date of Birth: 30 November 1996

Identification Number: 961***-****-***

Sex: Male

Drivers Licence: Yes (Code 10)

Hobbies: Soccer, Cricket, fishing, Natural Research, Computers Email: adbgi9@r.postjobfree.com

Health: Excellent

Dependants: None

Criminal Record: None

EDUCATION

Secondary Education

School: Wingen Heights Secondary School

Subjects Passed: English, Afrikaans, Life Orientation, Mathematical Literacy, Hospitality Studies, Geography, Travel and Tourism Highest Grade Passed: 12 (Matric)

Tertiary Education: Diploma in Business Administration with specialisation in Human Resources (PC Training and Business College)

COMPUTER SKILLS

• MS Word

• MS PowerPoint

• MS Excel

• MS Outlook

• WPS Office

• Power Point

• Computer Concepts

• Sage Pastel

EXPERIENCE AND KNOWLEDGE

• Accepts ownership for results, ability to act with assurance in any situation

• Establish and maintain relationships with all people at all levels

• Display a way of thinking based on innovation

• Maintain high ethical standards

• Ability to make sound business decisions

• Strong interpersonal and general communication skills WORKING EXPERIENCE

● Employer: AMT Home Maintenance

Period: 2014 - 2016

Responsibilities: -General and construction training of staff

-Inspection of work

-All administration processes

-Payroll and Remuneration of Staff

-Time Sheets/Cards

-Transporting of Employees To/From sites

-Purchasing of Materials, Tools and Fuel

-Supervising of staff

-Inspection of work

-Liaising and Interacting with clients

-Quoting and Drawing up quotations for clients

-Keeping track of all expenditure daily and balancing books Reference: Lynn (Company Owner) 081-***-****

● Employer: JME Canine Security

Period: 2014 - 2016

Responsibilities: -Inspection of work

-All administration processes

-Payroll and Remuneration of Staff

-Time Sheets/Cards

-Transporting of Employees To/From sites

-Purchasing of Materials, Uniforms and Fuel

-Supervising of staff

-Inspection of work

-Liaising and Interacting with clients

-Quoting and Drawing up quotations for clients

-Keeping track of all expenditure daily and balancing books

-Shift control

-Training of guards on customer service and general guarding

-Training of Canines on Basic Obedience – Bite/Release on command Reference: Lynn (Company Owner) 081-***-****

● Employer: Bright Futurz Investment and Financial Planning- Old Mutual Franchise Period: 6 months In-service (1 May 2015 – November 2015) Responsibilities: - Scanning, Printing, Photocopying, Validating of Documents

-All administration processes in offices

-Submitting of documents

-Liaising with Clients Physically and Telephonically

-Accompanying Sales Advisors and Reps during Client Visits

-Referring of possible clients and sales

Reference: Reishina Naidoo (Franchise Principal) 031-***-**** / 081-***-****

● Employer: CCI AIG Virgin Money

Period: 11 Months (Feb 2017- December 2017)

Responsibilities: Customer Sales Agent

Reference: Ritesh Jangbahadoor (Manager) 061-***-****

● Employer: City Logistics

Period: 10 months (February 2018 - November 2018)

Responsibilities: -Liaising with Clients and Customers

-Tracking of Deliveries

-Planning and Scheduling of Deliveries, Replacements and Collections

-Dealing with irate customers

-Delivery Reports

-Data Capturing

-Ensuring good customer service is practiced at all times

-All administration processes

Surveillance Clerk

-Monitoring of Depots

-Surveillance Reports, Floor Activity Reports, Incident Reports

-Key, Lock and Scanner Recons

-Issuing of Vehicle Keys, Fuel Cards, Diesel Slips, Gate Passes, Locks, Scanners, Cage Keys and Trackers

-Tracking of Vehicles and Tracking Recons

-Linehaul Auditing

-Shift Handovers

-All administration processes

Employer: Cap Pop Media

Period: 3 month Contract (March 2019 to May 2019)

Responsibilities: -Calculating of unit prices

-Recons

-Administration of Accounts

-Coding of products onto Pastel

-Debtors

-Creditors

-Filing

-Invoicing

-Delivery notes

-Data capturing

-Payroll and Remuneration

-Time Sheets/Cards

Employer: SPACES

Period: 3 month Contract (September 2019- November 2019) Responsibilities: -Co-ordinating all office processes in centre

-Billing of Clients

-Sending out payment reminders to Clients

-Liaising with clients physically/telephonically

-Seeing to all client requests

-Answering and Transferring calls

-Receiving and Distributing Parcels and mail

-Accounts Administration

-Making sure centre is run according to rules and regulations

-Making sure all employees adhere to company rules and regulations

-All administration processes

ABILITIES

I have excellent communication skills which allows me to be an excellent negotiator. This enables me to be effective in conflict management and interpersonal relationships. I am a critical thinker and am able to devise creative solutions in order to diffuse unexpected problems. I work independently and creatively against pressure.



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