DAWN SUGAREE HOUGHTALING

**** ******** **., *********, ** 24701, 304-***-****, adbghi@r.postjobfree.com

OBJECTIVE

To obtain a position that utilizes my advanced skills in registration, coding, and clerical, furthers my knowledge of Medical Assisting and Phlebotomy, and is helped by my outstanding customer service and ability to multitask efficiently.

SKILLS AND CERTIFICATIONS

Associate of Applied Science in Medical Assisting from New River Community and Technical College.

National Healthcareer Association Certified Clinical Medical Assistant.

Certificate in Applied Science in Health Professions from New River Community and Technical College.

Certificate in Medical Billing and Coding from New River Community and Technical College.

Certificate in Phlebotomy Technician from New River Community and Technical College.

Advanced knowledge of computer software: Word, Access, and PowerPoint.

Advanced knowledge of medical computer software: Meditech, Star, Portal, HMS, PHS, HPF, Ant-Works, Benchmark and HCS.

Advanced knowledge of insurance computer software: Passport Ones Source and Clearwave.

Advanced knowledge of electronic health records.

Advance knowledge of ICD-10, CPT, ACOG, and HCPCS.

Working knowledge of accounting software: QuickBooks.

Working knowledge of computer spreadsheet software: Excel.

American Heart Association Healthcare Provider CPR card.

EXPERIENCE

10/3/16 TO 06/28/17 New River HealthCare Princeton, WV

MEDICAL ASSISTANT/SURGICAL COORDINATOR

Receive and checkout patients coming into practice.

Collecting insurance and billing information as well as collecting copays and deductibles.

Scheduled patients for procedures such as: MRI, CT, MAMMO, PFT, Sleep study, and US.

Called insurance to receive Pre-authorizations and Pre-certifications for procedures, surgeries, medications, outpatient services and observation/inpatients admissions.

Float nurse for Dr. Tucker, Dr. Lingenfelter and Dr. Stepp.

Received patients to get vitals, medical history, medications and assisted with office procedures, such as IUD insertions, PAP’s, simple cystoscopy, endometrial biopsy, colposcopy, endometrial ablation, and hysteroscopy.

Primary nurse to refer patients to other practitioners.

Worked with Megan Lingenfelter PA-C as her nurse when she would see patients.

Schedule and receive Pre-authorizations and Pre-certifications for all surgical cases for Dr. Brandon Lingenfelter DO, PhD.

Coordinated with Princeton Community Hospital’s Operating Room and Patient Access for each surgical authorization.

08/15/16 TO 09/29/16 Dr. Ahmad MD. Bluefield, VA

MEDICAL ASSISTANT

Obtained patients vitals, medical history and medications.

Assisted with office procedures, such as trigger point injections, labeling the different structures of a joint on an ultra sound, nerve conduction study testing (NCS) and writing down the doctors’ assessment as he examined.

Vaccines’ and injections related to Osteoporosis / RA.

Preforming Bone density test (DXA).

Cleaning and stocking all rooms along with setting up for sterile procedures

12/7/2015 TO 3/31/2016 Beckley Appalachian Regional Hospital Beckley, WV

NURSING WARD CLERK

Performing general clerical duties by preparing, compiling, and maintaining records.

Entered all physician orders for the floor, such as x-ray’s, laboratory, surgical, dietary, physical therapy, and outpatient appointments.

Answered all incoming telephone calls, along with patient call lights.

Prepared all surgical charts before procedures.

Made all signs for patient rooms (NPO, Daily Weight, No IV or BP, etc.).

Made sure all office supplies were ordered.

Prepared admission packets for the nursing staff.

3/1/1996 TO 8/1/2014

Bluefield Regional Medical Center

Bluefield, WV

PATIENT ACCESS INTERVIEWER / TEAM LEADER 07/15/03 – 08/01/14

Receive and register patients coming into the hospital for inpatient, outpatient, observation, outpatient surgery and emergency room services.

Admitting patients for surgery, labor and delivery, inpatient, and observation status.

Registering traumas, critical and non-critical patients at the bedside in the emergency room.

Collecting insurance and billing information for all types of patient registration as well as collecting copays and deductibles.

Scheduled patients for procedures such as: MRI, CT, MAMMO, PFT, Sleep study, and US.

Called insurance to receive Pre-authorizations and Pre-certifications for procedures, New Born Inpatient and observation patients.

Experience with ICD-9, UMWA, VA, Worker’s compensation, and Tricare claims also, can process physician orders (i.e. lab, x-ray, etc.…).

Working knowledge of ICD-10.

Covered in doctor offices.

Team leader responsible for training new employees.

Making sure the patient flow runs smoothly.

Responsible for the registration’s money box.

Covered every section of registration/scheduling when needed to be covered.

Registration safety officer.

3/1/1996 TO 8/1/2014

Bluefield Regional Medical Center

Bluefield, WV

ENVIRONMENTAL SERVICES 03/01/96 – 07/14/03

Effectively used the seven steps of housekeeping.

Advanced knowledge of MSDS.

Advanced knowledge of policy and procedure of infectious diseases and appropriate PPE.

EDUCATION

2014 – 2016

New River Community and Technical College

Princeton, WV

ASSOCIATE OF APPLIED SCIENCE

Medical Assisting A.A.S.

Medical Billing and Coding Certificate

Applied Science in Health Professions Certificate

Phlebotomy Technician Certificate

1994 – 2000 Bluefield State College Bluefield, WV

CRIMINAL JUSTICE / PSYCHOLOGY (15 HOURS NEEDED TO COMPLETE B.S)

Criminal Justice Club

Alpha Xi Omega

Referee High School Soccer FIFA Certified in WV and VA.

REFERENCES

Professional References

Dr. William M. Elliott MD 304-***-****

Dr. William C. Bird MD 304-***-****

Dr. Deidre S. Bird-Crutchfield DVM 704-***-****

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