Professional Summary

Natural leader experienced in driving area/team success by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives with 40 years of successful sales and management experience.

Excellent interpersonal skills and an ability to work well with others in both supervisory and support roles. Customer manager with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.

Skills

Work Experience

C.E.O. 12/2018 to 12/2019

The Botanical Shoppe, LLC – San Antonio, TX

Implement brand and demand strategies to meet sales and revenue targets

Engaged client executives to assess strategic business needs, overcome challenges and translate business strategy into human capital opportunities with business impact

Increase customer satisfaction and repeat business through relentless pursuit of education for solutions of conditions clients suffer from, protecting company reputation and earning a loyal client base

Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiation of product value

Communicated value to sales team and developed tools to support selling process

Area Sales Manager 07/2017 to 11/2018

Fat Matt Roofing, LLC—Odessa, TX

Hired and motivated 10-man team achieving over $3,500,000 in annual sales

Raised customer satisfaction helping to build lasting relationships with customers

Monitored sales team performance and provided effective training to help each reach individual and team sales targets

Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues

Established an entirely new territory for the company by investigating competitor products and services

Agency Owner 04/2004 to 06/2017

Farmer’s Insurance Group—Odessa, TX

Assessed customer needs and developed individualized solutions delivering quotes and policies meeting customer satisfaction and company retention goals

Supervised all agency activities to promote proper planning, coordination and organization

Developed and implemented successful business plans focused on cost-effective service delivery and revenue development

Designed strategic marketing and advertising campaigns to enhance agency development

Managed daily production and sustained development of $2,500,000 in premiums per year

Regional Sales Director 02/1997 to 03/2004

Western Wireless Inc/Cellular One—Odessa, TX

Played a central role in signing over 50 new dealers every year brining in combined values of over $500,000 through effective competitor market penetration

Set up and managed quotas and quarterly sales plans for 25 Area Dealer Sales Managers

Owned strategy development and results for a $2,000,000 annual sales territory, managing all facets of product sales and education of brand awareness activities.

Education

Rankin Township High School—Rankin Illinois Diploma 1977

Interests/Hobbies

33 Years of combined sports officiating for high school and college. Worked 25 years in high school baseball umpiring and basketball officiating. Just completed 33rd year in high school football with 11 years of small college officiating.

970 Bricewood Oak, San Antonio, TX 78254 – 432-***-****—adbgef@r.postjobfree.com

Customer service, all aspects

Executive & store level management

Coaching & mentoring/teamwork

Sales team & territory management

Retail merchandise expertise

Recruiting & training staff

Superb sales professional

Retail industry expertise

Retail management background

Business development/sales goals

Supervision & management

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