Professional Summary
Natural leader experienced in driving area/team success by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives with 40 years of successful sales and management experience.
Excellent interpersonal skills and an ability to work well with others in both supervisory and support roles. Customer manager with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.
Skills
Work Experience
C.E.O. 12/2018 to 12/2019
The Botanical Shoppe, LLC – San Antonio, TX
Implement brand and demand strategies to meet sales and revenue targets
Engaged client executives to assess strategic business needs, overcome challenges and translate business strategy into human capital opportunities with business impact
Increase customer satisfaction and repeat business through relentless pursuit of education for solutions of conditions clients suffer from, protecting company reputation and earning a loyal client base
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiation of product value
Communicated value to sales team and developed tools to support selling process
Area Sales Manager 07/2017 to 11/2018
Fat Matt Roofing, LLC—Odessa, TX
Hired and motivated 10-man team achieving over $3,500,000 in annual sales
Raised customer satisfaction helping to build lasting relationships with customers
Monitored sales team performance and provided effective training to help each reach individual and team sales targets
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
Established an entirely new territory for the company by investigating competitor products and services
Agency Owner 04/2004 to 06/2017
Farmer’s Insurance Group—Odessa, TX
Assessed customer needs and developed individualized solutions delivering quotes and policies meeting customer satisfaction and company retention goals
Supervised all agency activities to promote proper planning, coordination and organization
Developed and implemented successful business plans focused on cost-effective service delivery and revenue development
Designed strategic marketing and advertising campaigns to enhance agency development
Managed daily production and sustained development of $2,500,000 in premiums per year
Regional Sales Director 02/1997 to 03/2004
Western Wireless Inc/Cellular One—Odessa, TX
Played a central role in signing over 50 new dealers every year brining in combined values of over $500,000 through effective competitor market penetration
Set up and managed quotas and quarterly sales plans for 25 Area Dealer Sales Managers
Owned strategy development and results for a $2,000,000 annual sales territory, managing all facets of product sales and education of brand awareness activities.
Education
Rankin Township High School—Rankin Illinois Diploma 1977
Interests/Hobbies
33 Years of combined sports officiating for high school and college. Worked 25 years in high school baseball umpiring and basketball officiating. Just completed 33rd year in high school football with 11 years of small college officiating.
970 Bricewood Oak, San Antonio, TX 78254 – 432-***-****—adbgef@r.postjobfree.com
Customer service, all aspects
Executive & store level management
Coaching & mentoring/teamwork
Sales team & territory management
Retail merchandise expertise
Recruiting & training staff
Superb sales professional
Retail industry expertise
Retail management background
Business development/sales goals
Supervision & management