Azzaria Felix

Logistics/Data Entry/ Customer Serivice Profesional

Minnetonka, MN 55345

adbgea@r.postjobfree.com

651-***-****

A highly-trained and focused, customer service professional looking for the perfect opportunity to start with a great company. I am very passionate about helping others and I believe that shines though in my work. I am also highly trained in logistics, shipping and data entry as well as freight pick ups both domestic and international. Authorized to work in the US for any employer

Work Experience

Logistics

Alta Technologies - Plymouth, MN

May 2019 to January 2020

I was sole in charge of up front logistics. Main responsibilities were to enter in order adresses and ship methods into about 50 to 200 orders a day. I was independently responsible for overseeing shipments both domestic and overseas as well as taking care of any UPS, FEDEX, or DHL clearance issues. Another responsibility of mine was to both schedule and track freight pick ups and drop offs all over the US and Canada, and make sure that they arrived on time and that there wasn't any issues in transit. I would also schedule local courier pick ups all over Minnesota. This was a temporary position through Robert Half Agency. Sleep Coach

Sleep Coaches LLC - Burnsville, MN

September 2018 to April 2019

I was a sleep coach, which meant that I contacted people with Sleep Apnea and who used CPAP/BIPAP machines, and helped them with their sleep therapy and resupplied equipment such as masks, tubing, filters and other things. I would also answer questions that the patient might have, and get them in contact with a Pulmonary doctor, or with maintenance to fix any issues on machines. I also was responsible for typing in orders, and fixing any mistakes within the platform. This job is largely customer-service based, with a lot of data entry as well. This position ended for me when the company lost my main client. Receptionist/Data entry/Order Processing

CREATIVE RESOURCE GROUP - Hopkins, MN

April 2018 to August 2018

Temporary position. Primary responsibilities included answering and directing phone calls to the proper department, or calling the client to follow up with any information they may need. I Kept accurate information on all orders and order statuses through WORD and Spreadsheets. Entered orders into profit maker, sent follow up to the factory to make sure it was received, follow up with a proof, follow up again with the vendor to make sure its shipping on time, and than following up with the client with shipping info. Also did a lot of filling in regards to company and client invoices, and in addition to that, make spreadsheets with all current and shipped orders to be able to track each order with accuracy. Customer Service Representative

EFS

February 2017 to April 2018

Authorize purchases for cards and checks, help people with card problems and balance issues, and help troubleshoot issues with cards. Often had to add credit to an account, or add or take away funds with refunds or fees. Assist in payment processing and assisting in account management. Answer calls about any questions or issues people have and find a solution in a timely manner. Also dealt with customer disputes and often had to direct calls. Additional responsibilities include documenting every call, and maintaining a certain

amount of 'Adherence' a day, and making sure all issues were handled with any account or card holder issues. Customer Service Representative

Shutterfly

October 2016 to February 2017

Answered phone calls and emails regarding customer questions or concerns, troubleshoot issues with website and tell IT and assist customers around issues. Help customers design things like holiday cards or graduation announcements. Process payments from orders and also worked with customers to help them find the right product or design. Often had to track orders with shipment and order processing. Up-selling was a huge part of the job, as well as keeping up with current promotions and events.

Final Inspector

Cambria

April 2016 to October 2016

Fixed any imperfections in the quartz including any chips or pits, and dealt with them by fixing with special glue and tints. Measures slabs to make sure they were the correct length and width, and if everything was perfect, sent to shipping. Had to keep detailed records of all completed slabs. Attention to detail was a huge part of the job, as many of the slabs were put into homes or businesses.

Server/Cashier

Jordan Supper Club

2015 to 2016

Serve food, take orders, serve drinks. Was responsible for all my sales money. Often had to open or close the restaurant which came with responsibilities such as making sure everyone had completed their side work, basic sanitation daily, prepping the bar and setting up tables. Also did a lot of fine dining and learned the basics of that as well. Up-selling was a huge part of the job, as well as keeping up with current promotions and events. Overnight Cashier

Holiday Stationstores

2015 to 2016

Took money, stocked shelves, took inventory, made coffee, baked cookies. Also cleaned the store nightly. Worked overnights so was without supervision most of the time. Counted registers and added money to the safe. Up-selling was a huge part of the job, as well as keeping up with current promotions and events. Server/Cook

Clancys

2014 to 2015

Serve food, make pizza and burgers or deep fried foods, also made salads and sandwiches. Took orders over phone as well Crew Trainer

Mcdonalds

2012 to 2014

Took orders, ran drive thru, made food, cleaned, made coffee and ice cream orders. Sometimes worked in grill area but mostly up front in drive through or front desk. Handled money and also made sure all orders were correct. I would also train new employees on the responsibilities for up front such as cashier or drive thru. Education

Associate's

Normandale Community College

2016 to Present

Diploma

Jordan High School, 2015

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