Hotel Management
Resume:
Night Auditor Responsibility,
Review posting journal by transaction code.
Ensure the settlement of Micros, Pay Master, Credit Cards and cash folio.
Banquet charges are compared to the banquet event orders and variances researched and reconciled.
Ensure the lost posting have been reconciled and back-ups reviewed
Ensure mini bar, late charges have proper back-up and completely rebated on a daily basis.
Print and reconcile all Micros outlet reports with checks. Ensure credit card postings are correctly posted, and there are no open checks in Micros. Review void- discount-complimentary checks; ensure they have proper back-ups. Inform any exceptions to Income Auditor.
Check arrival/departure report; clarify any discrepancy with the Duty Manager.
Print City Ledger daily report and ensure all posting are correct.
Print and review rate check report with vouchers and/or reservation confirmations that all room rates are correctly posted.
Print complimentary report and ensure proper back-ups are attached.
Review H/K discrepancy report, for the exceptions communicate with Duty Manager and/or report Income Audit.
Review and prepare rebate, paid-out, correction and adjustments of the day reports with the back-ups. Inform Income Auditor for any deviations.
Print and review Credit Card report and make sure the balance is reconciled.
Ensure Credit Card-Point of Sale closing reports are in balance with total.
Run Credit Card-Point of Sale closing day for each Pont of Sale.
Ensure departmental reports of Minibar, Laundry, Health Club, and Business Centre are in balance with Fidelio and any discrepancies are reconciled. Manual pre-numbered checks are in sequenced.
Check with Telephone Management System telephone report ensures these reports are in balance.
Check-out City Ledger, Pay Master, Cash and Credit Card Folios
Print out the night audit reports & distribute
Prepare F & B cover revenue report and Income report
Prepare Room revenue report
Update daily flash report
Prepare Income Audit Log-book for the following day follow ups
Performs other duties as assigned by the management
My major functions & responsibilities for Income Audit.
To ensure that accounts receivable are kept as low as possible within agreed limit.
Follow up collection of accounts receivable regularly in a firm and diplomatic manner,
Calculated to produce results and at the same time maintain good relations with the customer.
Conduct credit investigations in order to obtain an intelligent appraisal of the customer’s worth,
Character and ability to pay.
Ensure that the policies and procedures, as contained in credit manual and “Local credit policies”
To ensure that every credit account is properly authorized by the management.
To check the credit card operation pertaining to Pre-Auth, Off Line Sale, Refund, and Void
Transaction on daily basis.
To ensure that all the invoices are properly supported for delivery.
To have all documents and invoices delivered to customers as soon as practicable.
To monitor the accounts receivable, resolve queries and report as required.
Prepare the aged Trial Balance of Accounts Receivable.
GSA JOB PROFILE:(Front Office & Reservation)
Managing the front office desk and guiding the guest to the hotel by giving them first-hand information.
Attending the calls on the front office desk and also attending them in personal.
Reservations of the rooms such as registration of the guest and the type of rooms they require.
Hotel booking for the guest as inbound and outbound guest. On arrival as well as through phones.
Maintained all the records as time keeping and checkouts of the guest.
Handled Travel desk and promoting city tour and full day fun drive, besides this
Also handled the transport for the guest such as taxi service and short trip with in the city.
The skills I adopt during my Operations are Training the Staff, Team Building, Motivating, Situational Handling, Complaints Handling, Decision Making.
The task I am responsible for in Front Office Operation, Tele calls Handling Techniques, sending Thanks Letter to the guest.
Reservations for Rooms, Check-in Check-out Process, Credit Handlings, Guest Relations, Assisting the Marketing and Hotel Promotions.
Arranging G.M’s meeting with HOD’S Managing Director, Director, and C.E.O. taking down the minutes of the meeting.
Following the Allotted Jobs by G.M.to all department HOD’S with timely follow- ups.
Co-ordination with Press media for monthly Events Write-ups in newspaper.
Sending Apology and Thank you letters for the guests.
Taking care of Business Centre (email, scanning, fax, photocopy)
Taking care of guest complains and guest comments with proper response
Auditing in the night was handled too.
Reservation Responsibility:
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
Handle all special reservations, to include V.I.P. reservations, packages and discounts. And All onlince Bookings (Hotel Beds, Expedia, booking.com Galileo and Amadeus.)
Communicate and work closely with the Sales Department concerning group bookings.
Post no-show revenue daily, if required at property.
Process travel agent checks, if required at property.
Maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
During my tenure I worked on different positions on time to time basis independently and Meet all the requirements very efficiently.
Duty Manager.
Night Manager.
DECLARATION :
I here solemnly affirm that all details provided above are true to the best of my knowledge and belief and that all times, I shall carry myself in a manner that lends dignity to the organization and enough of the person.
Mohamed Yousuf Riaz
Summary:
Versatile Front Office Cum Income Audit, with 10+ years of administrative experience. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and customers. Detail-oriented and possesses strong interpersonal organizational and time management skills. Flexible and hardworking with the drive to succeed.
Experience:
The Business Boutique Hotel – Riyadh.(Dec 2014 to Feb 2018)
Income Auditor:
Audit of Hotel revenue i.e. Rooms Division, F&B & MOD
Verification of Bank deposits.
To cross check Daily Sales Reports.
To cross check Food Cover &Discount reports
Revenue reporting to Head Office.
Preparation & Verification of Room up selling incentive
Preparation & Verification of Travel Agents’ Commissions.
To handle customer complaints.
To conduct spot checks of cash floats
Preparation of Municipality Fees and Reconciliation thereof.
Prepare PM document as well High Balance report.
Any other task which is assigned by Financial Controller.
Education
American Hotel Lodging Association. (Diploma Mar 2003 to Apr 2007.) In Vel’s University India.
Certifications
GSA (Front office Department) at Lemon Tree India. (June 2007 to Sep 2011).
Income auditor Cum Night Auditor at City seasons suites Dubai. (Sep 2012 to Nov 2014).
HOD at Annamal Institute of Hotel Management Collage India. (May 2018 to March 2019).
Hotel Software Skills:
Opera new version & HMS (Protel)
All networking and outlook express.
Point of sale & Micros.
Contact
Address:
37 Zone, 809 Street, Bin Omran. Doha. Qatar.
Phone:
Email:
*******@*****.***
Skill Highlights
Administration Support
Strong Dedicated
Scheduling
Innovative
Service-focused
Languages
English, Hindi, Tamil & Malayalam.
Achievements
Got best employ’s award and rewards too.
License
Holding Saudi Arabia License.
Waiting For Qatar License as well.
Visa Status
Transferable & NOC Available.
Contact this candidate