Customer Service Sales

Timothy E. Brown 937-***-****

**** ****** *** ****, ******, OH 45440 ********@**********.***

Professional Profile

Managed eastern U.S. facilities and personnel (multiple locations)

Implemented National Safety and (F.E.P.) Fatality Elimination Plan

Full and timely relocation of facilities to new areas

Operated facilities in absence of managers or key personnel

Hired facility personnel

Defined and modified policies and procedures for facilities

Contributed to establishing warehouse layouts and inventory placement and maintenance

Knowledge of all phases of shipping

Consignments of accessories and chemicals

Traveled to facilities for site visits; trained and worked with managers and all personnel

Setting up & writing SOP’s for office & warehousing

Professional Accomplishments

Ram Tool Construction Supply

2018 – 2019 Inside Sales Customer Service

Take Orders from Outside Sales by phone, text, emails, or direct

Source materials when needed

Follow through with receiving and delivery

Build relationships with contractors and customers

OCM Construction Materials

2013 – 2018 Customer Service and Operations Manager

Set up Office Operations and SOP’s (standard operating procedures)

Manage 10 to 12 personnel in Customer Service Inside Sales and warehouse

Teach and Train product applications and usage

Advise customers and outside sales teams

Meadow Burke Products

2010 – 2013 Eastern Operations Manager

Trained managers and personnel in processes creating uniformity in operations of all facilities

Designed and consolidated price list catalog

2008 – 2010 Northern Territory Operations Manager

2005 – 2007 Implemented new Lawson software for national facilities

2004-2005 Manager, West Chester/Cincinnati Service Center (opened new location)

Worked with outside salesmen establishing pricing and customer base

Managed inventory, purchasing and shipping

Managed day to day operations, business and personnel

Achieved monthly sales of $1 million after 6 months of operation

Dayton Superior Corp.

1995 Inside Sales and Customer Service Representative

Processed inside sales of $2-2.9 million/year

Proficient in concrete chemicals usage and training

Proficient in sales and customer service; knowledgeable in most aspects of all products

1985–1995 Machine Operator

Set-up and ran variety of machines for manufacturing

Work History

10/2018 – 9/2019 Ram Tool and Construction Supply Inside Sales & Customer Serv.

11/2013 – 9/2018 OCM Construction Materials, Wauconda IL Customer Service & Ops Mgr.

11/2004 – 8/2013 Meadow Burke Products, Tampa, Fl Management

05/1985 – 11/2004 Dayton Superior Corp, Miamisburg, OH CSR, Sales, Manufacturing

Education

Certificate of Completion Lincoln Technical Institute, Indpls, IN Auto & Diesel Technology

Fork Lift Certification Meadow Burke Products

Trainer of Decision Driving Liberty Mutual Insurance

Skills Proficient in EXCEL, PowerPoint, WORD and SAP

References available upon request.

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