Senior Unified communication Engineer

Nabil Georges Hanna

306-***-**** / **********@*****.***

Skype: **********@*******.*** .cid.b71e09a587eed6e4

Linkedin: nabil-george-hanna-64a51a10/mailto:*************@*****.***

UC Engineer/ Sr. Cisco Unified Communications and Collaboration consultant

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of experience with Cisco Unified Communications, Cisco Telepresence, Cisco Prime Collaboration, CUBE and Cisco Networks

Programmed over 15 UCCX applications

Extensive Cisco UC architect and re-architect experience designing and implementing/supporting Cisco Collaboration Enterprise solutions using Validated Design architecture and SRND

Over 45 sites: Implemented /upgraded/troubleshot PSTN voice gateways (MGCP, SIP, SCCP, PRI, FXO and FXS) and Remote Site Telephony (SRST), Qos DSCP marking & troubleshooting

Excellent Call Control knowledge: Dial Peers, Dial Plans, +E.164, call routing, Dialing Normalization, Classes of Service, Calling Search Spaces, Intercluster Lookup Service (ILS)

14 years LAN/WAN, 6 yrs Active Directory /MS Exchange, Network and PC security

Several Cisco and IT related courses, university degrees and certificates including Several leaderships, project management and ITIL courses

Project Management, Project Lead and Network Management experience

Excellent problem solving, planning and organizational skills

Excellent communications and presentation skills

Multilingual with some basic French

TECHNICAL SKILLS

CISCO UC

Telepresence

Routers, VG, ISR, SW:

Cisco Prime:

Paging Systems:

IP Phones:

VOIP:

Core and Security

CUCM, CUC (Unity), IMP, IOS-XE, ISR, CME/CUE, UCCX, UCCE, CIMC

CMS, VCS-E,VCS-C, Crestron, Polycom,TCS, TMS, CMM, Expressway, B2B, MRA, WebEx Teams, Jabber, IX/DX/SX, WebEx/Jabber/Spark

4331,4431, NEXUS 9k, VG224, VG204, VG301, C2961, 3952,

PCP, PCA, Prime infrastructure

Bogen, InformaCast, Valcom, AIPHONE,

88XX, 89XX, 97XX, 95XX, 69XX,79XX

SIP, H323, CUBE, MGCP, SCCP, ILS, RTP, Q.931, JTAPI, XMPP, CUIC, CTI

NEXUS 9K, Cisco Firepower, Palo alto, Fortinet, Fortigate, Cisco ISE, F5

MS-Systems:

Exchange 2000/ 2003/2007, MS-IIS, AD, GPO, DNS, DHCP, DFS, TS, NDS, RDC, LDAP tools, MS-SQL

Networking& wireless:

WLAN,, SD-WAN, RADUIS,, VLAN, WiMax, WiFi,802.16, 802.11, AMPS, GSM, CDMA, CDMA 2000, MPLS, VPLS, BGP, EIGRP, OSPF, RIPv2

High Availability:

ESX5.x, vSphere 5.x, VMware, Workstation/Player, MS- Clustering, NAS/SAN, RAID, UCS

Security/monitoring:

Solarwinds, AAA, VPN, TLS, SSL, PGP, RTMT, PRTG, SNMP, IP SLA, Wireshark, RMON, ASA/PIX DMZ, Barracuda (anti-spam), https, digital certificates, group policies, roles

EMPLOYMENT HISTORY

Sr. Unified communication Engineer /consultant February 2013 – Present

Federated Co-operatives Limited (FCL), Saskatoon, Sk Canada

Deployed and architected Cisco VoIP and UC infrastructure for over 45 sites across Canada:

Configured Routers, ISRs, SRST, VG, and Switches

o CUBE, H323, SIP, MGCP B2B HA, E&M

QoS, traffic shaping, and HA optimization on Cisco ISR and Fortinet Routers

Setup Paging and night ring systems integrated them with Cisco UC: Bogen, Infomacast

Telepresence : Architected, configured and set up Telepresence Video Codecs &Network :

Jabber deployment for desktop, I-Phones, Adroid, MRA via Expressway

Setup and administered CMS, CMM, TCS, TMS, Expressways, WebEx, WebEx teams, and VC units

Took the lead in organizing and setting up the VoIP infrastructure for the town hall events

Organized town hall events

oDirected, trained the network team on managing town hall events

oprovided the detailed documentation to achieve perfect and seamless town hall events experience

Updated successfully and seamlessly all types of Cisco UC and Telepresence servers

Setup and Administered VmWare UCS M2, M4 appliances

CUCM, CUC, IMP from 8.5 to 10.5 to 11.5

UCCX 8.5, 10.6, 11.6, Media sense,

PCP, PCA, InformaCast,

PCP, PCA

Programmed IVR and Call centers (over 15 UCCX applications):

Technologies: Fineness, CAD, Supervisor Desktop, UCCX scripts, Media Sense

Achievements: Call monitoring/Call recording, redundancy, Integrated Web Serves, database servers, F5, Firewalls to IVR programming

Migrated and re-architected the Cisco VoIP from PRI and FXO to SIP

Worked with service providers on the design of a joint SIP redundancy solution

Programmed and architected the redundant sip trunks each for a Canadian province

Re-architected CUCM and sites to accommodate migration dial plan from site based PRI to province based SIP architecture

Implemented the SIP 911 addresses per DID

Programmed the ISR 4431 B2BHA, C2921 for SIP redundancy

Automation : Designed the VoIP service architecture:

oConfigured and deployed Cisco PCP

o architected and managed the automated provisioning cycle and work flow for VoIP services

oDocumented and trained the service desk, Refinery and TGP teams on the use of PCP and the VoIP provisioning work flow

oAchieved: 99.99% KPI, less tickets and less people needed to do VoIP provisioning

Migrated VoIP servers from one data center to another:

Designed, architected and executed the migration plan

Installed Subscribers, and re-architected dial-plans, MGRL, sites, and Telepresence

omigrated one site at a time

Migrated the UCS-m2 and UCS-M4 to IBM pure-flex in different datacenter

Re – IPed all the VOIP servers over 35 of them

Integrated VoIP servers with AD/Exchange / Office 365 /

CUCM, CUC, PCA, PCP, CMM, CMS, IMP

Network Administrator/Consultant July 2012 – Feb 2013

S2H Business Solutions – Toronto, ON

Continued providing consultation and doing network and system projects for the company on part time basis while I was continuing studying VoIP and network courses

Setup Cisco VoIP for a law firm office using CME/ SRST and a call handler using BACD

Troubleshot customers Router, connectivity issues, set up ports tunnels and installed patches and upgrades

Set up Routers, Firewalls, external shared Installed SOHO wireless network and set up the firewalls and wireless print servers

Changed the DNS entries on “Go Daddy” and Network Solution websites for the customer websites

CISCO Systems – Internship (Team Leader) July 2011- March 2012

Implemented, as Team Leader, a project that connects 3 different call centers; CME and Asterisk

Created SIP trunk that connects Asterisk to CME

Programmed the IVR using BACD and created the connection to PSTN simulator via T1 line

Troubleshot the VOIP issues, set up Cisco Ip phones, (Xlite) when user was unable to make or receive calls

Set up and troubleshot the Linux Ubuntu 10 and Fedora 15 to act as Linux servers and installed and trouble- shot (Xlite) application, Asterisk PBX, set up firewall, and Samba

Upgraded the IOS of the routers and Switches and installed interface cards

Used Solarwinds Engineering edition to compare the running vs Start-Up Configs on the Routers and switches and monitor CPU load, and Browse the network and used the MiB tree to get details about different network components, test router password security and check DNS server IP addresses

George brown - College Projects Dec 2010 – Dec 2011

Installed WiMax base stations (redline) and connected them via Horizon Compact back haul microwave link

Set up the SC (sector controller) UL, DL, Service flows, Service Classes, Cyclic prefix, Operating frequencies on the SS (subscriber)

Calculated the link budget, cluster size, system capacity for full coverage, radio channels available, received signal level, modulation scheme vs signal levels.

Configured the VLANs, the Qos on the switches, the routing OSPF, Frame Relay point to multipoint

Set up VPN and tunneling using GRE/IPsec, PPP, RIP v2

Configured the ASA firewall setting up the DMZ, NAT, Access lists, and conduit policy between 3 different branches across an internet cloud to make all different branches access the DNS and WEB servers

Set up Windows 2008 Active Directory, DNS/ IIS, OU with different group policies

Installed and set up vSphere, ESX 4.1 clustered servers, SAN storage, DNS, vClient and Active Directory

Set up successfully Ubunto to work as a DNS server, installed BIND9, created zones, A records & NS records

Set up SNMP on the switches, router & servers & used Wireshark to monitor packets and troubleshoot network problems

Network Administrator/Consultant Jan 2009 – Dec 2010

S2H Business Solutions – Toronto, ON

Supported clients on sites & remotely: Calling Card company, Collecting Agency, Law Office, Food Industry,

Implemented MS-clustering for MS-IIS server and set up the quorum, NAS storage

Installed NAS (synolgy) and set up the LUN, ISCSI and RAID /mirroring for customers

Set up Windows Enterprise Server 2003 on HP ProLiant x86 2U, Scale-up Servers

Converted successfully physical servers to virtual servers

Implemented data replications using DFS and MYSQL database replication

Migrated Webpages from Windows 2003 to Windows 2008 web server

Provided technical support for the company clients and troubleshot PC hardware, Windows problems

Trained and assisted employees on the use of MS-Office and Outlook

Used remote management tools to troubleshoot servers, and conduct multi-conferencing for consultations

Designed the servers security policies, documented the procedures and set up GPO, auditing, loggers and firewalls and tracked/blocked/reported hackers’ activities on the company’s web servers

Troubleshot IIS Server, Win2003AD, MS-Exchange 2003, Clustering and MS-Office Problems

Network Administrator Nov 2007- Dec 2008

CNIB Centre – Toronto, ON

Administered an environment of over 150 servers : A/D, Exchange 2007, MS-Clustering & VMware

Solved third level tech support tickets using an ITIL based system

Anti-Spam, Firewall, Fax & print servers and change management, logon VB Scripts to track users and mapped drives

Patched /updated clustered servers following optimized cluster failover procedures

Used several related LDAP tools to retrieve deleted mailboxes, users and troubleshot A/D, issues and reported to management

Built HP/Win2003 Servers and set up SCSI / Raid 5 /RAID 2 following the changed management procedure with the Magic ETC software

Network monitoring: Netmon Enterprise, designed ping trackers to monitor servers performances, SAN usage and bandwidth consumption

Updated documentation for the data center HVAC

Set up the SNMP for new servers/hardware

Administered : Follow Me Print servers, Barracuda Spam Firewall, SAFEGAURD reporting and modified settings to optimize performance and report clients’ issues

Used MS-SQL 2005 queries to retrieve data for the follow me print server

Partly involved in administering the ESX, vSphere

Used SMS 2007 to troubleshoot clients’ computers and to help in reporting and troubleshooting tickets

Network Administrator / Consultant Jul 2007- Sep 2007

Georgian College – Barrie, ON

Provided third level tech support for Exchange 2003/2007 and A/D of the College’s sophisticated network

ITIL based ticketing system

Used network monitoring tools to monitor network performance

Independent Contractor Jan 2005 – Jun 2007

Assumed the following engagements:

Consultant

National Express Corp. (CNC – Global) Aurora, ON Feb 2007 – July 20007

Designed SQL queries with SB+/SBclient to retrieve the required data

Designed stationary forms templates to facilitate reports to auxiliary printers or output reports and queries directly to PDF

Analyzed the database and financial systems and consulted on optimizing data integration / migration for the two companies to be merged

Consulted the Project Manager and Data Architect, introduced the SB+ and UniAdmin tools to the senior programmer and applied their functionalities of methodologies for faster data analysis, conversion and retrieval

Wrote Universe Basic programs to flatten the IBM/U2 database files to achieve data integration

Systems Administrator

Simpression – Markham, ON (5 months in 2006)

Used Solarwinds to analyze network security, and produce reports and make presentations using MS-Visio, PowerPoint for Data Modeling, about the networks’ multi-Domain LAN/WAN, Routers, Switches, and VPN structure

Installed a new multi-domain network using Windows 2000,2003 AD, and established domain trusts, roles, group policies, DNS, DHCP, sites and services, terminal services, routing and NAT

Administered the AD, MS-Exchange 2000, 2003 add deleted users, mail boxes and changed privilege settings

Performed daily backup and performed file /directory restore when needed

Provided technical support for the network users, troubleshot PC hardware and software, trained and assisted employees on the use of MS-Office and Outlook

Installed and troubleshot network workstation computers using GHOST, SYSPREP and many other network analyzers and tools for the firms’ new branch

Trained and assisted employees on users in the use of their new MS-Office/Outlook and the new system

Programmer/Analyst

Computer Horizons, Montreal, QC and USA Manchester, NH Jan. 2005 – Feb 2005

Analyzed customer needs in USA in the Insurance domain for their IBM /UniVerse Database

Provided remote system support for queries and programming issues and provided consultation and feedback about the system

VOLUNTEER EXPERIENCE: (Toronto) 2005

Computer Center Assistant - Skills for Change (DERC): Assisted clients in the use of Internet and software

Network Administrator - Fort York Food Bank: Repaired computers, extended the network, setup, Internet connection sharing and secured the network using 1st security agent, and Go back

INFOSYS - CEG-International – Beirut, LEBANON 1994 - 2004

(Business Technology Consulting, IT Solutions and IT Services)

Network Manager (2001 – 2004)

oProvided IT consulting support to Infosys’s sister group of companies i.e. CEGLIBAN, MEC, CEGCYP, CEGELEN, IMMOBILIER and CEG-International

oParticipated in the development and enhancement of Information Technology principles, Data Modeling, framework, processes and adjustment of the IT Strategic Plan in alignment with the Infrastructure capacity and Technology roadmap

oCorresponded with suppliers to get offers, attended meetings, consulted on technical issues related to hardware /software upgrade and licensing computers/printers and produced reports to the Director

oConsulted the managing Director and CEO about the company’s inventory and technology principles and roadmap. Presented studies and gave recommendations.

oManaged PC, Servers, Licenses and procurement, and prepared order forms,

oCreated inventory charts, and Data modeling processes and adjustments using MS-Visio, PowerPoint, MS-Excel

oManaged the Stock/GL/AR/AP system and provided consulting support to different managers in various departments on the use of the system and issues regarding reports and system modifications

oSupervised directly the Infosys two Secretaries

oMentored and coached the Secretaries and Engineers for each sector division of the sister companies on the use of Stock/GL/AP/AR system (over 20)

oPerformed the capacity test and consulted manager and proposed network changes and set policies prior to deployment of network expansions and structural changes; updated the policies for each network segment, bandwidth priorities, Power consumption, UPS requirements and cable maps.

oEstablished policies and documentation on the use the firm’s network, Internet and computers; also took a major part in establishing the IDE procedures of the financial systems: data entry, transfer to accounting, opening financial New Year, performing data “zeroize” and rebuilding the database indexes

Systems/Database Administrator (1997 – 2004)

oInstalled, administered and provided tech support for Win2k/Exchange 2000/Outlook network

oUsed AD, Users, OU, DNS, DHCP, Group Policies, terminal services, domain Trusts, Roles, Group policies, Sites and Services, Routing and NAT

oConducted security tests, using sniffers, and network performance and administration using Ideal Administration and several other network tools,

oLimited access to computers resources using Group Policies (GPO) for Win2k

oUsed Ideal Administrator, Solarwinds engineering edition to monitor network performance, and analyze network security

oSet up new servers with RAID 5 or mirroring and performed successful disaster recovery, restoring the OS, directory structure, file system, network mappings, user profiles, databases Stock/GL/AP/AR

oDesigned & modified SQL Queries to produce reports to accounting/stock and higher management

oInstalled and Set up New Computers, printers, mostly HP products, and joined them to the Networks

oAdministered the legacy telephone system PBX; modified telephone numbers, and designed the output interphase to enable data to be captured into Excel database.

oRepaired, patched and upgraded old computers and printers

oSet up/updated network switches, hubs, controller hubs, network cables and /patch panels to link different network platforms and segments; then tested the connectivity using different networking tools hard and soft

oInstalled and set up Internet and network security through wireless routers, firewalls dial up modems

oConverted analog videos to digital videos, and created CDs & DVDs to be used for presentation by the Marketing Department

oSet up video conferencing using MSN, MS-Outlook and other software

Senior Programmer (1994-1998)

oDeveloped parametric multi-currency/company Stock, G/L, A/R, A/P open source system using PICK Basic, MultiValue DB, System Builder, TCL, ED, PROCS,

oWrote back/restore/shutdown program, and printer drivers for HP 560c for AP/Pro system

o1997 became Systems and Database Administrator:

Modified and administered the Database and Programs; Created queries, reports; opened new years; taught new employees and consulted managers on the use of the system.

Migrated the GL/AP/AR Database from PICK Multivalue to FoxPro2.6 for one of the companies

Systems Analyst - Consultant Jan 1992– August 1994

CompuTrade, Beirut Lebanon

Analyzed customers’ needs for computers and systems

Provided the clients with quotes for hardware/software plans to ensure the client gets the best product for their type of business.

Maintained and tracked orders to completion ensuring work orders are updated and all necessary information is captured

Sold customers Accounting Software and Hardware, provided Link between customers and the Programming Department and gave feedback for developers and maintained client relations

Taught customers’ employees on the use of the Stock/GL Software and computer operating system

Administered the EDI and data entry process for the customers and enhanced work procedure to ensure minimum data entry errors

Modified reports for the COBOL Accounting system as per requested by Accounting Dept. under Windows 3.0, and MS-DOS LAN

Designed Excel worksheets for the customers to keep track of the work

Troubleshot hardware and system problems managing GL software database, backup, Updates

Managed GL software database for the customers, did backup, installed updates

Consulted the managers of the customers’ companies on buying of hardware and software for their firm

Developed FoxPro “Project expenses” program for one of the customers

Provided the Firms with new computers and installed software and hardware and customers premises

Computer Instructor (1992)

FRANCEL, CMC (Colleges), Beirut, Lebanon

Courses included Introduction to computers, Hardware, MS- DOS, Windows, Office, and BASIC Language

Computer Indexing & Archiving (1991)

ANNAHAR Newspaper, Beirut, Lebanon

Used scanner and Photoshop to trim and compress pictures for archiving; used Annasher El Maktabi software, (Apple MAC computers) creating Indexes and Data entry; backup on Laser –DISC devices up Procedure

Analyst /Programmer (1990-1991)

Sheikh Mossa Trading Co. Beirut, Lebanon (1990 - 1991)

Administered the DOS-LAN network, did backup, troubleshot computers, network connections, installed software, and trained new employees on the use of the system

Developed Program in FoxPro for unsettled invoices

Designed worksheets in Lotus 123 to facilitate the EDI data entry process or the Stock/GL systems

Provided reports for management after Analyzing and testing the system of the Stock-Accounting and provided feedback and link to the programming company.

Programmer (1989-1990)

MDS (Mid East Data Systems) - Olivetti, Beirut, LEBANON

Analyzed customers programming needs, for accounting and stock systems

Developed a stock Jewelry manufacturing system using 4th Dimension V. 2.11 Database Language on Apple Macintosh, installed it, trained employees and followed up with updates

Modified accounting reports, queries and menu definition for several customers and installed changes customized to their needs after analysis

Installed, troubleshot problems various Macintosh software at the customers’ premises

EDUCATION

Leadership challenge Sep 2019

FCL, learning center

Cisco Firepower Jul 2019

INE, Remote training course

NEXUS 9 May 2019

INE, Remote training course

CCIE Collaboration V3 May 2018 à March 2019

INE, Remote training

CCVP Feb 2018 à April 2018

INE, Remote training

CCIE Collaboration V2 July 2013 – June 2014

VoiceBootcamp,WebEx Remote

UCCX 9.0 April 2014 – June 2014

VoiceBootcamp, WebEx Remote

CCNP (Voice) Feb 2013 – June 2013

VoiceBootcamp, WebEx Remote

CCNP (Routing) Jan 2013

Netplus College, Toronto Canada

CCNA (Routing and Switching) – certified Sept 2012-Dec 2012

Netplus College, Toronto Canada

vSphere, ESX 4.1 (Installation, and administration) Mar 2012– June 2012

UWin Pro, Toronto Canada

Post Graduate Diploma – Wireless Networking (With HONORS) Dec 2010 - Dec2011

George Brown College, Toronto, Canada

MCSE 2000, CNA (4.1), MCSD VB6, CIW (E-Commerce Designer) Aug 1999- Nov 2003

New Horizons Beirut, LEBANON

Post Graduate Degree, Communication Arts Dec 1991 à Jan 1996

Lebanese University, Beirut Lebanon

B.S., Computer Science Oct 1984 – Sept 1988

American University of Beirut (AUB), Beirut, LEBANON

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