HERMOGENES Y. GALUSO

Licensed Massage Therapist

Email address: adbgc1@r.postjobfree.com

Contact No. +639*********

SUMMARY

A dedicated therapist who is passionate about health, beauty and healing in a spa setting, with a range of qualification in holistic therapy. Has a thorough knowledge of different type of treatments such as Massage, Facial and Body treatments. Shows initiative and excellent team player, always maintaining the working environment to a high standard of safety and cleanliness. Articulate, patient and demonstrate empathy who easily builds good rapport with guests. Always timely, very physically fit and resilient to standing and bending for long period of time during treatments. Possesses a strong business focus and can work to meets targets along with the sales team.

My main focus is to provide guest with a warm, friendly and efficient impression of the CHI Spa as I perform as a therapist as well as function as a competent receptionist.

I have also handled treatment trainings, a special task assigned to me, which makes me a well-rounded colleague.

EXPERIENCE

Spa Therapist Service Leader– Spa Trainor/Receptionist/Therapist

CHI, The Spa at Shangri-La’s Maldives Resort and Spa 2019- Present

Prepares monthly Training Plan and Training Report.

Conduct Trainings for the Spa’s Standard Operation Procedure.

Motivates Therapist for their Monthly target ( Rebooking and Retail products)

Spa Therapist - CHI, The Spa at Shangri-La’s Mactan Resort & Spa 2017- 2019

Consult with clients to tailor-make their needs and special requests.

Delivers different type of treatment according to CHI Standard such as massage, scrubs, body wraps and facial treatments.

Suggests additional treatments and produce successful retail sales.

Maintains massage environment in neat, clean and organized manner.

Consistently achieves client satisfaction through delightful service and high-quality treatments.

Spa Receptionist

Perform reception duties and responsibilities efficiently such as taking reservations through phone inquiries, online and direct bookings.

Well-versed with Concept Software System and Book4Time

Able to do cashiering procedures.

Knowledgeable in Opera PMS.

Assist guests in the retail shop.

Confirms reservations with guest and sends confirmation letters on a timely manner.

Prepare guest consultation forms for expected guest for the day.

Spa Trainer (Buddy)

Assists Head therapist in conducting trainings of new treatments and standard procedures.

Ensures that training standards are implemented efficiently and consistently.

CHI, The Spa Support at Shangri-la’s Mactan Resort and Spa 2016-2017

MCRI Manpower Global

Prepares all Spa villas in adherence to standards.

Assist the guests inside the Water Garden Pavilion and explains the facilities accordingly.

Maintains cleanliness of the Spa area and facilities.

Turns down villas post treatment.

EDUCATIONAL BACKGROUND

TERTIARY: TOURISM –Hotel and Restaurant Services

Kabasalan Institute of Technology

2010-2012

SKILLS

Flexible in time allocation and knows how to multi-task.

Computer literate, can operate MS word and Excel; MS Outlook.

Can operate Book4Time; CONCEPT SOFTWARE SYSTEM and OPERA.

Good interpersonal skills, can communicate and handle guest services.

Able to work well with others professionally.

Trained first Aider.

CERTIFICATES AND LICENSE ACQUIRED

Certificate of Completion

For Aroma Relaxing Massage, Deep Tissue Massage and signature Asian Blend massage

Conducted by: Mr. Carlos Calvo Rodriguez

Certificate of Achievement

Increasing your Retail Selling Course

Conducted by: Ms. Linda Harding-bond

Certificate of Licensure for Massage Therapist

Trained by: Ms. Thet Aringo

Conducted by: Department of Health, Philippines.

CHARACTER REFFERRENCES

Mr. Dexter Cal Paco

CHI, The Spa Service Manager

Shangri-la’s Mactan Resort and Spa

Contact No. +639*********

Email address: adbgc1@r.postjobfree.com

Ms. Ailene D. Cunanan

CHI, The Spa Director

Shangri-la’s Mactan Resort and Spa

Contact No. +639*********

Email address: adbgc1@r.postjobfree.com

Ms. Valerie Cybil C. Pagcaliwagan

Asst. Director of Human Resources

Shangri-la’s Mactan Resort and Spa

Contact No. +639*********

Email address: adbgc1@r.postjobfree.com

HERMOGENES Y. GALUSO

Applicant

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