Koichi Fujita

Specialties

* Software release management in Internationalization/localization product

* Program/Product management experience for enterprise customer and customer onboarding/operation support.

* Technical support to enterprise customer for Software products (i.e. not only Microsoft Windows, Microsoft Dynamics 365 Financial and Operation(Former Dymanics AX) but also Apple iOS, Mac PC and other IT platform)

* Experienced multiple Microsoft products technology, multi-language, cross team environment both US and Japan.

* Globalization and localization readiness/process management for software product/program

*Strategic marketing: Microsoft Volume licensing program to adjust sub market with Distributors/Reseller

*Strategic Operation: Licensing pricing/market operation work with Overseas Asia Operation team

* Solid technical experience: Microsoft Technology (especially Windows client (9x, NT, XP, Vista, 7/8/10)/Server, Dynamics 365 AX, CRM, Windows App certification)

* Liaison expert: Establish solid relationship between Headquarter and Subsidiary

* Familiar with IT Tech management tools: CRM, MSSolve, Kusto, Fiddler, ICM, LCS, Visual Studio, TFS, VKB and VMAS, Google Docs, Google add-in

* Corporate IT HELP Desk experience: Deliver technical complex IT solutions across multiple subsidiary teams.

* Data mining experience using My SQL, Oracle Navicat

* Software product release management (design, coding, testing, release), Programming with C (C++), VB, other

* Familiar with Localization/CAT tools (i.e. Locstudio, MLP, Catalyst, LSbuild, TRADOS/Memsource/MemoQ )

* Server Virtualization experience using VMware Vsphere, Contents Optimization for globalization product

* Contents optimization for multi-country Market (email, ads). Web analyze with Adobe Analytics (GMS, traffic, Rank)

* Vendor/Supplier management in localization/translation process

* Implementation experience for Cisco Web Filtering with ASA series

* Team management experience

* Microsoft Certified System Engineer (MCSE)

WORK EXPERIENCES

10/2018- current Rakuten

Product Manager, Travel Product

Support to increase awareness of World readiness, globalization/localization

Work for Contents management to seek globalize best practice for Travel contents

Machine Translation engine work for Travel specific domain infrastructure with Rakuten Institute of Technology

Market contents optimization with seeking the best practice like email, notification, ads improvement

Web analyze for GMS, traffics with some analysis tools (i.e. Adobe Analytics) 9/2016- 2018/10 Sonata Software systems

Microsoft Dynamics Engineer

Providing Technical Cloud onboarding support to Dynamics 365/AX Enterprise customer for US, AUS and JPN

Investigation customer’s issue to resolve root cause and escalation work

Microsoft Analysis tools: MSSolve, Kusto, Fiddler, ICM ticket, LCS, Visual Studio, TFS, VKB and VMAS

Liaison work with US/JPN Azure, SQL and MS products team for customer issues

Create knowledgebase contents for Microsoft Dynamics 365, AX and CRM 11/2015- 9/2016 KDDI America, NY

Sr. System Engineer/Manager

ERM/CRM system management/migration using Microsoft Dynamic NAV system

Managed Server Virtualization operation using with VMware VsPhere

Security integration using with Cisco series, Corporate Security Policy Management

Program management for internal system operation/migration using My SQL, Oracle Database

Help to troubleshoot on Windows /Google add-on / iOS / Mac PC 01/2015- 10/2015 En Pacific Service, LLC

Business Manager, localization

Localization for entertainment contents(game contents(some game scene of Nintendo), Movie trailer, Film), legal documents(NDA), Business Adviser, Technical administration for new business. 06/2004- 10/2014 Microsoft Corporation

International Project Engineer, Windows Operating system group

Software localization development for Windows Operating System

Vendor management: Documented localization instruction set for localization work for vendors. Manage QA, provide training

Bug management: Triage both code/localization bugs within production cycle.

Mitigated risk of East-Asian languages localizability issue in Windows which would have blocked localization.

Performed localizability check with feature teams for their files for localization. Code-reviewed for localizability with developer.

Collaborated with Japan, east-asian subsidiaries, stakeholders in production to support customer issue.

QA validation the language build. Linguistic, Terminology work 6/2002- 6/2004 Microsoft

Academic Licensing Marketing Manager, WWLP Volume License department

Maintenance of licensing program for educational organizations and governmental organizations with APAC team.

Localization and customization of contracts and program rules, setting prices of license program to adjust local market needs. Build Internal/External Licensing Web sites 4/1999- 5/2002 Microsoft

Support Engineer, Escalation, Enterprise customer support group

Technical Support Consumer and Corporate customers of Windows products.

Windows source code investigation with debug tools as Escalation Engineer.

Escalation work for Enterprise/OEM customer’s issue with US sustained engineering team

Working with OEM customers (like Fujitsu, NEC, Toshiba, IBM, Panasonic, Dell, Epson and Hitachi, Mitsubishi).

1996 -1999 Fujitsu system support

Support Team manager, Technical support

Technical Support Team Management as people manager.

Manage team formation/Call assignment, cost, test plan, team member’s task for Support Calls.

Planning the team task for implementation of new product support.

Escalation management for Customer Critical problem and bugs. 1993 -1996 Fuji Electric System Create Corporation Systems Engineer/Project Leader

Support End to End development flow with customer production systems

Program management Planning whole development cycle, maintained schedule, cost, test plan.

Create the client system using C/C++, Basic program languages. Platform: Windows, OS/2, MSDOS.

Specification, Estimation, Negotiation with Enterprise Customer directly. CERTIFICATION & SKILLS

Microsoft Certified Professional System Engineer, C, Visual Basic script, Assembly EDUCATION

B.S. Major in Mechanical Engineering, Tokyo Denki University, Japan

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