Training Sharepoint Project Management

CHARLENE STEWART

**** ********* **** **********, ** 21208 Phone: 443-***-**** ********.********@*******.***

IT MANAGEMENT TRAINER SHAREPOINT SME TECHNICAL TRAINER ADMINISTRATOR

Results-oriented Information Technology professional with a demonstrated history of success working with sensitive systems/data and providing SharePoint training within the federal & health care industry. Proven ability constructing technical training material for SharePoint beginners to advanced users on how to properly utilize this technology in their day to day responsibilities. Successfully train and develop on time-effective solutions such as task lists and the integration of MS Office, InfoPath & Nintex workflows within SharePoint. Enthusiastic team player with excellent leadership and highly effective communication skills

Active Public Trust Clearance.

Exemplifies positive, collaborative and personable approach during business interactions with all professional levels within an organization.

Ability to build trusting relationships along with strong rapport across all business areas and personnel levels within an enterprise.

Adept at leading, motivating and growing employees through mentorship, coaching while fostering an environment of creativity, caring and teamwork

Demonstrated ability to Strong record of attracting, developing and retaining highly skilled talent

Exceptional ability to quickly get an end-to-end view of the business requirements and systems architecture

Areas of Expertise:

SharePoint, Research & Analysis, Requirements Management, Technical Writing, Business Process Management, Training, ADDIE Model, Adult Learning Theories, Technology Management, Management Consulting, Workflow Management, 508 Compliance, Project Management, Program Management

SUMMARY OF QUALIFICATIONS

•Project Management: Participated in the development of project plans, operating plans, and supporting budgets: determining the scope, methods, and resource requirements and schedules for projects. Provided input to requirements statements for acquisition and participated in technical evaluations. Applied project management principles to assigned projects, gathering and developing requirements related to new or time-sensitive programs. Managed budgets, approving purchase requests, handling a variety of financial systems.

•Business Process Management: Brings strong knowledge of concepts and strategies related to effective development, leadership, and management of business enterprises, including approaches for overseeing entrepreneurial individuals and companies.

•Business Operations: Managed a variety of training programs for staff. Tracked performances, handled timekeeping, work completion, and customer surveys, monitored costs and records. Mastery in multi-tasking, documenting administrative processes and procedures, prioritizing assignments, researching, and analyzing investigative and administrative leads. Experienced in handling confidential information and sensitive materials.

PROFESSIONAL EXPERIENCE

SHAREPOINT ADMINISTRATOR TRAINER

Consalt/TTC - Centers of Medicare and Medicaid Services – BALTIMORE, MD 04/2018-PRESENT

Hours Per Week: 40

Strategically train agency customers on monitoring techniques and basic troubleshooting of Nintex workflows while delivering training programs using appropriate instructor-led techniques to manage the classroom and virtual communications for individuals as well as components within CMS and across the US. Supervises the preparation of instructional materials, course outlines, background materials, and training aids. Trained personnel by conducting traditional sessions such as classroom training, workshops, seminars, demonstrations, brown-bags, and one-on-one training. Oversees the management of a program or system to include data submissions, policy review, or the development of business and systems requirements. Creates and reviews procedures or processes based on rules, regulations, policies or laws. Leads projects or system changes to meet operational goals.

Key Highlights Include:

Researched and gathered materials as well as interfaced with the customer and other vendors to determine end-user needs for documentation.

Conducted Train the Trainer sessions for customer support personnel on the formal and informal system and software application usage.

SharePoint Administrator responsible for user access, creating/reengineering webpages, and document libraries for manuals, guides, and Standard Operating Procedures (SOPs).

Oversaw the Report of measurement criteria and assessment of survey results monthly in the form of an SSRS reports

Lead in the documentation of technical writing, business processes, requirements, workflows, reports, and other deliverables as needed to deliver high-quality training.

Plans, organize and develop technical training curriculum, materials, and programs to meet the agency's SharePoint training needs.

Facilitated training programs and works with management and SMEs to ensure course materials are current and relevant to training needs.

Constructed component geared training for SharePoint subject matters such as Co-authoring, document sets, promoted links, and creating workflows.

Consistently ensured that the training material is 100% 508 compliant.

Oversaw the successful Migration of training material from SharePoint 2013 to SharePoint 2016.

OPERATIONS/TECHNICAL SPECIALIST-SHAREPOINT SME

AON – OWINGS MILLS, MD 06/2005-04/2018

Hours Per Week: 40

Spearheaded the creation of SharePoint sites and conducted site maintenance of over 80 sites, which required updates to data or functionality. Developed a bankruptcy repository that housed thousands of documents that required an approval workflow and monthly maintenance of content.

Key Highlights Include:

Created several approvals and multi-step workflows utilizing SharePoint Designer for numerous process improvement enhancements.

Developed Application Content Tracker which housed executive IT projects which required multi-step approval workflow

Constructed time off calendar approval workflow, which managed more than 90 associates.

Created technical curriculum and trained the entire organization on SharePoint 2010 and SharePoint 2013.

Trained offshore partners in India via video conference on SharePoint and new procedures.

Troubleshoot SharePoint workflows and InfoPath forms to ensure accurate information was being captured.

Served as a SharePoint help desk to resolve InfoPath form, which was not functioning properly.

Communicated with Executive Leadership to communicate monthly training metrics.

Gathered stakeholders to discuss business requirements for upcoming projects as acted as a project manager.

PREMIUM ACCOUNTING SPECIALIST

Managed over 30 Aon offices and a countless number of clients that have the insurance carrier of Aon Limited located in London. Fostered strong relationships with internal/external clients, including local office associates and London account representatives.

Monitored inquiries received by email from London associates as well as the local offices.

Utilized all available system resources to research and correct inaccuracy in billings to accounts.

Effectively communicated with the local office as well as associates in London to assist with billing corrections.

Accountable for the reapplication of unidentified funds received from Aon London in error or funds that are to be applied to specific invoices.

Processed regularly scheduled wires payable to Aon Limited to ensure the underwriting companies are paid promptly.

CLIENT RESEARCH SPECIALIST

Received, researched, and investigated borrower disputes within system information and documentation to verify the accuracy of credit reporting. Reviewed and initiated all phases of collection processes for the organization, including generating and sending dunning letters and initiating collection calls on a weekly and monthly basis.

Produced account receivable reports to reconcile local office billings.

Created service requests for carrier payments and client return premiums to ensure both are paid promptly.

Accountable for Prior Payment Installment report to ensure that payments are applied to the correct invoice as well as to the correct installment date.

Mentored new associates to the department and ensuring all training materials were received.

Received requests to process client and carrier invoice maintenance in efforts to balance client accounts.

Processed inter-company and trade adjustments to apply appreciate funds to accounts.

EDUCATION

Major: Cybersecurity Management and Policy

University of Maryland Global Campus, Baltimore, MD

ASSOCIATE OF ARTS- GENERAL STUDIES

Catonsville Community College, Catonsville, MD

CERTIFICATIONS

SAFe 4 Agilist Certification

Microsoft Office Specialist SharePoint 2010 Certification

HONORS & AWARDS

Super STAR Award Winner - Application Content Tracker

TECHNICAL SKILLS

MS Office, including Access, Excel (e.g., lookup tables, Boolean formulas, pivot tables), PowerPoint, MS Project, SharePoint (including site administration and workflow creation) and SharePoint Designer as well as Visio

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