Service Process
Resume:
Fernwood
Newcastle
Cell: 076*******
Email:*********@*****.***
Curriculum Vitae Tarisha Naidoo
Over the years I have learnt that the client is always the heart of the business. I think its in knowing your client and their expectations that make you not only a key partner to the client but also a value added one. My key strengths are my strong sense of dedication and being a team player as well as an individual that shows initiative.
I am a motivated individual that is always willing to take a bad situation and turn it around. I thrive on my abilities and use my 5 years encashment, claims and service experience to assist me. I am driven to succeed. I am a hard worker and always willing to go the extra mile to assist my clients and employers. I have received top consultant in my category.
Personal Data
Surname : Naidoo
First Name : Tarisha
I.D number : 920**********
Date Of Birth : 11 September 1992
Marital Status : Married
Nationality : Indian
Drivers Licence : In Progress
Home Language : English
Criminal Offence : None
Educational Qualifications
High School. :Raisethorpe Secondary School
Highest STD Passed. : Matric(2010)
NQF Level 4 Financial Management. 122 Credits
Sports and Extra Mural
Volleyball and Soccer
Helping in fundraising events e.g. Flea markets and community feeding drives.
Employment History
Employer. : Clientele Limited
Period. :February 2011-2013
Position. : Encashment Consultant
Job Description
Register the claims of customers for Endowments or Savings Plans.
Attach the documents to encashment case number provided by system.
Capture all relevant information from documents received.
Call clients if documents are outstanding.
Process claim if all is in order.
Ensure targets are adhered to.
Ensure work is done timeously and accurately.
Employer : Clientele Limited
Period. : 2013-2015
Position. : Client Service Administrator
Job Description
Attend to client queries.
Process changes to payment methods.
Process amendments to polices.
Process cancellations.
Process cessions.
Reinstate policies.
Ensure excellent client service is given to clients timeously.
Employer. : Clientele Limited
Period. : January 2016- August 2016
Position. : Claims Consultant
Job Description:
Registering claims.
Appointing assessors.
Managing claims in terms of claims service level agreement.
Negotiating settlements.
Keeping the systems updated.
Provide through feedback to clients within the turn around time.
Complaints resolutions.
References
Encashment Clientele Limited- Phindile Ndebele
Landline: 011-***-****
Cell phone: 072-***-****
Service and Claims Clientele Limited- Kelly Murphy
Landline: 011-***-****
Cell phone: 079-***-****
Contact this candidate