Paula D. Reilly

**** ********* ***** ****** ***** NC 28079

Cell Phone 704-***-****

adbg8z@r.postjobfree.com

Professional Summary: Entrepreneurial and results driven professional with a comprehensive background in Casualty Claims Insurance and Customer Service. Ability to work in a fast pace environment while maintaining quality customer service, organizational skills, drive to learn new endeavors and maintain ability to prioritize tasks. Insurance Claims Specialist:

Providing exceptional customer service while investigating, evaluating and resolving commercial liability auto and casualty claims guiding the customer through the claims process and putting them at the center of all decisions.

- Interviews insureds, claimants and other parties to determine the facts of the claim.

- Reviews factual information to determine coverage and/or liability of all parties to the claim and manages pending claims to meet company quality criteria as well as state regulations.

- Determines value of the claim, negotiates with claimants and/ or attorneys moving claims to closure.

- Strong written and verbal communication skills; detail oriented and ability to make independent decisions.

- Preforms other related duties as assigned or required.

- North Carolina Resident License – Property Casualty Adjuster – Reciprocating States alike Volunteer

Girl Scouts of America 2012-Current

Troop Leader / Service Unit Cookie Manager

Union 1 Troop 571-Leader, leading a troop of seven Cadette Girl Scouts, working with Co- Leader to coordinate and develop meetings to encompass the Girl Scout Values and working toward earning awards and badges through the guidelines of the GSUSA. Teaching the girls about leadership, building self-esteem, knowledge of community and how we can help our community. Teaching economic impact and developing skills such as money management through cookie sales and communication by talking with their community. Setting budges for activities and travel. Service Unit Cookie Manager: working directly with the Hornet’s Nest Girl Scout Council, responsible for Union 1 Service Unit for their Cookie Program, Motivate Troops with sales strategies, distribute sales materials, answer questions, and monitor the electronic programs. Organize and distribute awards. Lead others to increase our participation and sales goals. EXPERIENCE

Gallagher Bassett Services- Charlotte, NC; Miramar, FL August 2015- September 2019 Resolution Manager

Handling Multiple Commercial Accounts, Coverages to include, Commercial Auto, Garage keepers, Premise Liability, Product Liability, Food Born Illness, Slip/Fall injury and Auto Accident. Working with Accounts that are Municipalities, Restaurants, and Security Business. Working closely with Risk Management and Defense Council to evaluate coverage, investigate exposure, decide disposition of a given case as per the Negligence Laws of the State, and negotiate resolution

.

• Arbitration Forum – 96% Awarded Positive outcome

• Closing Ration – 100% 1:1 ratio

• POA Content Average 99.2%

• POA Execution Average 96.9%

• Contact Average 99.1%

• Task on Demand 98.2%

Paula D. Reilly

3023 Thorndale Drive Indian Trail NC 28079

Cell Phone 704-***-****

adbg8z@r.postjobfree.com

Clear Point Claims – Charlotte, NC January 2013 – September 2014 Liability Claims Manager

First- and Third-party investigation, evaluation and negotiation of damages for a wide range of clients. Utilizing a vast background of coverage analysis and investigative skills. Handling property damages to residential and commercial to premise liability and general liability, special investigations and product liability investigations while directing adjusters in the field to collect evidence and statements. Directing automobile damage evaluation from vehicle accidents ranging from heavy equipment tour and school bus and limousines to commercial vehicle damages. Working with specialty lines of coverage for racecars, heavy equipment, installation and completed operations losses. Clear Point Claims is an Independent Adjuster Firm, worked for them through the start up stages.

• Established Auto Desk procedures and handling practices

• Worked directly with Auto Appraisal Vendors

• Established Liability Guidelines and procedures for investigation negotiations and practices

• Established vendor accounts to streamline the auto appraisal, car rental and Total Loss Salvage practices Kemper Auto & Home– Charlotte, NC May 2006 – Aug. 2007 Personal Lines Auto Liability/ Material Damages

First- and Third-party handling of Personal lines Auto Claims. Evaluation of policy language and state requirements accordingly to claim. Gathering of facts, evidence and damages, review and evaluation of bodily injury evidence and property damage. Negotiation based on findings of loss to conclusion. Coordinating legal defense and negotiations with plaintiff attorneys.

Insurance Overload – Charlotte, NC May 2005 – Feb. 2006 Casualty Claims Contract Position- SRS

Working on dedicated account for major Self-Insured Home Improvement Company. Handling of property loss claims, to include installed sales, and product cases resulting in water, fire and other type losses. Investigating and directing of independent adjusters as well as cause and origin professionals. Bodily injury and personal property type losses. Royal & SunAlliance-Charlotte, NC April 2002-Aug. 2004 Casualty Claim Adjuster

Managed dedicated accounts with up to $1 million self-insured retention (SIR) or high deductible in the Risk Management and Global office Claims Manager Roger McCreary. Interfaced directly with Risk Managers at Philadelphia Coca Cola Bottling Co., Burlington Coat Factory, Goody’s Family Clothing, Carolina Restaurant Group and Embassy Suites Hotel, Performance Food Group, BMW. While working directly with our Client Services Department and Tom Lott.

• Investigated Third Party General Liability losses, Premise Liability, Product Liability, Commercial Auto, Garage Keepers and Innkeepers, Inland Marine and Transportation losses.

• Directed special investigations and assigned cause and origin specialist for fire losses and suspicion of fraud.

• Negotiated with claimants, plaintiff attorneys and outside venders for best resolution.

• Attained $10,000 bodily injury and $20,000 property damage settlement authority prior to review.

• Rewarded with bonuses for superior evaluations and reviews. Training and Accreditation

• Insurance Related Continuing-Education as relates to North Carolina License requirements

• South Piedmont Community College, 2012

Career Readiness for the Medical Workplace HRD

Computers in the Medical Office Certificate Medisoft Advanced Version 16

Computer Skills for the Workplace HRD

SBA – Career Readiness for Small Business HRD

• Traveler’s Insurance Claims Training Dallas, TX 2000-2002

• Basic Casualty three-week training, GAB Robins North America, Denver, CO, 1998

• University of Akron, Akron, OH, General Studies, 1987-1989

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