Michelle Mazur

Kearny, NJ *****

908-***-****, adbg75@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Exceptionally organized Office Manager / Executive Assistant, skilled in driving teams to accomplish organizational goals efficiently. Knowledgeable guidance of office operations transforming identified efficiency gaps through innovative solutions.

Scheduling

Office Management

Professional Relationship Development

Medical Billing

Regulatory Compliance

Staff Management

Process Improvement

Staff Leadership and Training

EXPERIENCE:

Hospital for Special Surgery – New York, NY

Office Manager/Executive Assistant to Chief of Hand and Upper Extremity/Brachial Plexus and Traumatic Nerve Injury Center, 2016 – Present

Provide executive administrative support for world-renowned surgeon, including scheduling and organizing business and personal meetings and appointments, managing and maintaining busy calendar, and coordinating travel arrangements and detailed itineraries.

Perform advanced scheduling and travel arrangements for world-renowned surgeon including personal appointments, magazine photo shoots and interviews, FDA meetings, conferences, and speaking engagements.

Direct vital office operations involving scheduling, billing, compliance, patient service, and process improvements.

Coordinate office activities for three offices, including patient visits, surgeries, and meetings with internal and external stakeholders.

Ensure providers remain compliant processing of applications for credentialing, licensing, and reappointment applications. Manage insurance processes for billing, including oversight of physician referrals and obtaining pre-authorizations. Improve office efficiency through implementation of new technologies, defining of standard operating procedures, staff management, and resolution of identified issues in workflow. Promote patient satisfaction through timely and complete resolution of complaints and calm handling of upset patients.

Transformed disorganized office into high-functioning one by establishing office manual and updating forms.

Assigned and delegated tasks to ensure efficient accomplishment of organizational goals.

Maintained compliance with OSHA and HIPAA to ensure patients, including international patients and celebrities, safety and privacy.

Advocare The Orthopedic Center, LLC, Cedar Knolls, NJ

Assistant Office Manager/Executive Assistant to VP, 2015 – 2016

Provided high-level support to VP while assisting in daily management of three locations and 30-person staff.

Oversaw staff credentials and reappointment applications as well as staff training and evaluation to maintain staff eligibility to practice.

Managed daily office operations, including scheduling meetings and appointments, responding to patient inquiries, and coordinating executive travel. Prepared for staff meetings, establishing meeting agendas and keeping minutes.

Educated staff on procedure changes by creating and presenting PowerPoint presentations.

Organized incoming correspondence, researching information and drafting responses. Tracked departmental performance through collection and analysis of data and developing reports on results. Grew office business through development and implementation of marketing plan encompassing social media mediums.

Led project management to assist staff in seamless transition from ICD-9 to ICD-10 coding utilizing cheat sheets, PowerPoint presentations, and purchasing coding software.

Served as custodian of medical records while upholding all privacy regulations such as HIPAA.

New York Eye and Ear Infirmary of Mount Sinai Ophthalmology Associates, PC/Mount Sanai Saint Luke’s Roosevelt Ophthalmology Associates, PC – New York, NY

Office Manager/Executive Assistant to CEO, 2012 – 2015

Managed high-detailed office functions serving over 200 physicians.

Supervised administrative staff in fulfilling daily tasks to accomplish organizational goals. Ensured compliance with federal and state regulations while performing all billing operations. Liaised with physicians and other medical staff to verify information for billing processes. Oversaw compensation procedures for physician inpatient and ambulatory surgery. Corresponded with insurance companies and responded to inquiries to promote prompt payment. Audited patient charts to verify correct coding procedures to optimize physician payment.

Managed all procedure records to verify all physicians and facilities were appropriately paid.

Morningside House Long Term Home Health Care Program – Bronx, NY

Office Manager, 2011 – 2012

Oversaw all financial processes and files for program.

Collaborated with director to develop and implement workflow processes aligned with organizational goals. Managed billing activities, ensuring prompt, accurate physician payments. Handled staff payroll, maintaining attendance records and verifying against computerized timesheets. Assisted program budgeting through preparing monthly budget reports.

Promoted compliance with NYS DOH regulations while managing files from RNs, PT/OTs, SWs, and nutritionists. Ensured efficient operations through timely renewals of contracts, insurances, and licenses for staff. Supervised business coordinators, clerical staff, and volunteers in performing job duties while conforming to organizational policies and procedures. Became first manager successful in compliance with physician orders by ensuring current and signed entries.

Farzin Aliasgharpour, MD, Cardiovascular Disease – Clark, NJ

Office Manager, 2004 – 2011

Led office functions, including patient satisfaction and care.

Prepared patients for visits through professional, friendly greetings, collection of payments, and guiding to exam rooms. Performed initial visit care, including taking weight, retrieving labs, performing cardiac monitoring, and updating charts. Scheduled both office visits and hospital testing, including echocardiograms, nuclear stress tests, and cardiac catheterizations. Developed highly-skilled team through hiring and training of new employees. Corresponded with internal and external stakeholders, including pharmacy representatives and patients by mail and phone.

Assisted in development of office from initial creation to established provider, including designing office manual guiding office operations.

Promoted patient care through once monthly pacemaker clinic and twice monthly nuclear stress test lab.

EDUCATION:

Saint Peter’s University – Jersey City, NJ

Bachelor of Science in Business Management (Expected 2020)

Anthem College Bryman School – Phoenix, AZ

Applied Associate Degree of Occupational Studies in Allied Health Management

Academic Excellence Award/Community Service Award

PROFESSIONAL ASSOCIATIONS

National Honors Society – Member

Alpha Sigma Lambda – Member

Medical Group Management Association – Member

Notary Public State of New Jersey

Notary Public State of New York

Contact this candidate