Manager Employee Relations

Jayaraman Nair M

Building No **,

Room No B*

Al Shaab Colony, Hor Al Anz, Abu Hail, Dubai.

Mobile: +971*********

Email :adbg5u@r.postjobfree.com

Managerial assignments in Operations Management with an organisation of high repute in Hospitality Sector.

APERCU

Acclimatized professional withincisive experience in the Hospitality Industry. Presently spearheading efforts to accomplish corporate objectives. Adept at developing standard operating procedures, service standards, implementing operational policies.Proficiency in devising and implementing optimum business strategies to enhance infrastructure, business development, quality standards across all departments viz. Food Production Operations, Project Management, Profit Centre OperationsF&B, Guest Servicing, CRM, etc.

CORE COMPETENCIES

Strategy Planning Business Operations F&B Operations

Business Development Client Relationship

ACADEMIC ACCOLADES

Completed 3 Years DIHM A Grade from Techno Institute of Professional Studies College of Hotel Management, Hyderabad (June2003 – May 2006) Regd by Ministry of HRD Govt of India.

Completed SSC from SKDT Higher Secondary School,Chennai.

CAREER CONTOUR

Presently Working as Supervisor in HMS Host, An Autogrill Company. In Dubai International Airport T1 / T2 / T3, Operating Food Courts & Restaurants. Working from Sep 2013 till Date.

Job Responsibilities:

Reporting to Operations Manager, Taking Care of Adya, Piadera & Peroni in Concourse C.

Monitoring Sales and Targets given for 3 Stores. Handling a Team of 30 including FOH/BOH.

Closely Monitoring on Sales and daily ordering according to Business Trend.

Daily Update on Sale and Cash Variance of Cashiers, Cash Discrepancy Investigation and send the Reports to HR.

Maintain Company Standards & Food Safety as Per Law & Requirements.

New Items Implementation & Sales Analysis.

Staff Training on Standards & Requirements Cashier Policy - Ops Training & Counter Service.

Staff engagement – Events and Celebrations, value of the month, HR related Communication cascading to staff.

Revert on Commercial & Municipality Audits.

Maintenance of HACCP files, Compliance/Municipality file / OHCs / BFST / Fire Safety Training Certificates

Oracle systems – Booking / Accepting / Transferring

Month end stocks Inventory.

Stocks availability at all outlets

Rosters and working hours, leave approvals.

ADP e-time updates

Micros/Oracle – Training and Issues / Updating.

Customer Feedbacks & Complaints Handling.

2011 August– till 2012 August, Leonia Holistic Destination, Hyderabad

Worked as Food & Beverage Executive at Leonia Holistic Destination (450 rooms), Hyderabad from 29/08/2011 to 29/08/2012

Taken responsibility of In Room Dining, Taking Guest request on one to one, done Butler Service at the time of requirement for VIP guests. From August 2011 till Dec 2011.

Given additional responsibility, to assist the Manager in handling, Leo Moments (Lounge Bar), Water Galaxy (Restaurant) & Three Conference Halls (Shahi Noor / Dariya Noor / Kohinoor). From December 2011 till May 2012.

Day to Day update of guest feedback and suggestion to the Management.

Meeting the Guests personally and getting feedback of their Visit Experience to LEONIA and updating to the Management.

Analysing guest’s negative and positive feedback and taking call if required.

Taking training sessions for the staff on required fields, and updating to Training Dept.

Analyse the Monthly Revenue of the outlets, and assisting Manager for F&B promotions on the guest’s feedback.

From June 2012 till August 2012, handling SUN MOON (24/7) Coffee Shop, Leo Bistro (Multi Cuisine Restaurant) and Gamezon (sports bar).

To meet the Guests who visit the Restaurants and giving them the best of the Hospitality experience.

2008 March– till 2010 November, Plaza Premium Lounge, RGIA, Shamshabad, Hyderabad, India.

Worked as Guest Service Officer (Opening Team) at Plaza Premium Lounge (Hongkong) based company, an ISO 9001: 2000 certified.

From 2008 March to June 2009, worked in International Departure Lounge, as a Lounge Incharge, to handle the VVIP, VIP, CIP guests from Airlines, Govt Protocol & Lounge Membership guests.

From 2009 June to 2010 July, worked in Domestic Departure Lounge, as a Lounge Incharge, to handle the VVIP, VIP, CIP guests from Jet Airways, Govt Protocol & Lounge Membership guests.

From 2010 July Promoted as Sr. Guest Service Officer and had been transferred to IGIA New Delhi.

Given responsibility to handle 25 International Airlines VVIP, VIP & CIP guests.

Job Responsibilities:

Report to the Manager & AGM.

To Check the VVIP, VIP & CIP movements in the Lounge from the Airlines & Govt Protocol Team for the day.

Receive the VVIP, VIP & CIP from PTB and escort them through SHA to the Lounge and give them fond farewell till the Boarding Gate.

Providing highest quality of exceptional service to the VVIP, VIP & CIP guests.

Follow up the Airlines Billings for the month with concerned Airline Station Managers.

Attending weekly meetings with AGM and give the report of the Lounge operations.

Maintain the ISO forms and update it correctly every day.

Maintaining the standards of the food, quality control of the food.

2006March– till 2008January, Taj Krishna, Hyderabad.

Joined Taj Krishna (A member of leading hotels of the world) as an Apprentice in F & B Service.

Worked for Indian Restaurant named Firdaus for six months.

Given responsibilities to handle the shift as a Shift Incharge.

To deliver the Order to the Room within the specified time.

Setting up of the Tray and Trolley according to the menu.

Taking In Room Dining Orders.

Serving the In Room Dining Orders and taking the advance order from the guest for their next meal.

Handling the private parties in the room.

Replenishing the Mini Bar and charge to the guest according to the consumption of the Liquor.

During the course of time I have paved my way as a crawling baby in the Hotel Industry to the present status.

SKILLS:

Complete Knowledge of Hotel Operations.

Outstanding Oral, written and communication skills.

Unparalleled guest relations skills especially in creating “Special touches” and resolving Guest requests and concerns.

Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.

Excellent eye for details can carry out actions to improve the appearance of the property and the employees as well as establish relevant actions that exceed guest’s expectations.

Positive and upbeat approach to employee relations and guest complaints.

Exceptional organizational and planning skills, adaptable, enjoy new challenges.

Ability to motivate employees to perform to their maximum potential.

Pursued Training In:

Art of Hospitality.

Hospitality foundation Module.

Hygiene and Grooming Standards.

Aviation Security Awareness Training.

First-aid, Fire Fighting, Passenger Terminal Building Evacuation and General Safety.

PIC Level 3

Personal Profile

Name : Jayaraman Nair

Fathers Name : Late P. Manikantan Nair

DOB : 05.11.1984

Marital Status : Married

Languages Spoken: English, Hindi, Malayalam, Telugu & Tamil.

Passport No :T 8099321

Nationality : Indian

Permanent Address:House No. 8-20, Kovilvattam,NattalamMarthandam, KK Dist, TN,PIN-629165

Here with I acknowledge that the above given information are true to my knowledge.

Place: (Jayaraman Nair M)

Date:

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