Manager Service

Curriculum Vitae

RAJANI. B. KUNDER

Bangalore,India

Mobile:702-***-****

Email ID: ******.******@*****.***

Career Objective

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.

Educational Qualification:

Diploma in Aviation, Hospitality & Travel Management from FIAT (Frankfinn Institute of Airhostess, travel and hospitality management Training), Bangalore, India. 2008

Pre-university education from government of Karnataka, India. 2003

S.S.L.C from Board of Public Examination, Karnataka, India. 2001

Additional Qualification:

· MS - Office & Internet

· Professional Beautician

· Basics in OPERA management

Work Experience:

Organization : Goldman Sachs through JLL

Designation : Senior Executive of Admin & Procurement

Duration : Nov 2018 To Till Date

Job Description:

As a Senior Executive of Admin I am responsible to Completing all on-boarding and off-boarding of the employees. Issue of employment contract, plan and schedule staff reviews, compensation and termination / exit of employees in close coordination with the department heads. Maintain Employees files and documents. Keeping a track of attendance of all the employees. Assist in organizing cultural events and employee engagement activities in the company. Assist the HR manager in planning, designing and the execution of the Training Plan.

As a Procurement executives have the task of predicting what clients want to buy, Estimate and establish cost parameters and budgets for purchases, Create and maintain good relationships with vendors/suppliers, Maintain records of purchases, pricing, and other important data. Negotiate the best deal for pricing and supply contracts. Ensure that the products and supplies are high quality. Maintain and update list of suppliers and their qualifications, delivery times, and potential future development. Work with team members and Procurement Manager to complete duties as needed

Organization : ITC WINDSOR MANOR HOTEL

Designation : Room Service/ Butler service Senior Order Taker

Duration : June 2012 To Sep 2018

Job Description:

The Position involves High Guest Contact and Presents the first point of contact to In Room dining for all guests. Takes guest orders via phone, Inputs Food and Beverage orders through Micros, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up-sell Food and Beverage by making well Informed and eloquent suggestions. Collect Payments and Maintain a high standard of sanitation and cleanliness.

Organization : CROWNE PLAZA HOTEL BAHRAIN

Designation : Restaurant Supervisor

Duration : Mar 2010 to September 2011

Job Description:

Working as a team to take orders, set, serve and clear tables and deal with the exchange of bills and money. As a Supervisor I am an important member of the team. I contact with the customer during their dining experience, it is essential me to polite and courteous when I am welcome them into the restaurant, during the service of the meal and answer queries or complaints from customers. It is extremely important that I lead the team to ensure they provide polite and efficient service at all time to maintain the exceptional standard of service and quality that we have at CROWNE PLAZA.

Organization : ASHA’S RESTAURANT, BAHRAIN CITY CENTER MALL

Position : F & B Associate

Duration : Sep 2008 to Feb 2010

Job Description: -

Overall, the position is responsible for providing support to the Main Dining Rooms and Buffet during service and ensuring cleanliness of these areas at the completion of service. Responsible for beverage and table maintenance in an assigned station of the Buffet or section as directed by management. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed

Responsibilities and Duties

· To hit all financial targets.

· To lead the team on each shift and ensure the company service standards are upheld

· Explain how various menu items are prepared, describing ingredients and cooking methods.

· Present menus to customers and answer questions about dishes and make recommendations.

· Serve food and/or beverages to customers; prepare and serve specialty dishes at tables.

· Check customers are enjoying their meals and take action to correct any

problems

· Work closely with other team members to ensure excellent service is provided to all customers.

· Take directions and guidance from managers.

· Prepare checks that itemize and total meal costs using the Micros Point of Sales system

· Stock service areas with supplies such as coffee, food, tableware, and linens.

· Welcome and acknowledge all guests according to company standards

· Coordinating with allied department for maximum efficiency

· Putting best efforts concerning guests feel home away from home

· Controlling wine service &other beverages

· Controlling food pick up

· Responsible for maintaining the service standards set by the hotel within the Department.

· Following up the daily duties as directed by the Management.

· Responsible for the efficient and smooth day-to-day running of the outlet and achieving revenue targets.

· Co-ordinate Food and Beverage promotions to offer innovative creations for Regular guest and to attract new client.

· Handling guest bill

· Co-ordinate with event sales team and formulated sops & SOS, modality of Service.

· Staff scheduling & Attendance

· Responsible for Customer satisfaction

· Reporting to Restaurant manager

Awards & Recognitions

· Hero of the month, June 2010. Crowne plaza hotel, Bahrain.

· Legend of the month Asha’s restaurant, Bahrain Dec 2009

· Best team award for highest score in mystery shopper Asha’s Restaurant may 2009

· Valuable member of the opening team Asha’s Restaurant, Bahrain Jan 2009

Achievements

· Certificate of Achievement Intercontinental group of hotels for I.Q graduation May 2010.

· Certificate of training & Development Food Hygiene Dec 2010

· Fire life& safety auditing (IHG)

· Certified leadership skill (ALDP Program)

· Asha’s pre- opening team

Training and Seminars

· F&B operation skills

· Supervisory skill

· Make it happen

· Basic Food Hygiene

· Fire Life Safety (FLS)

· Leadership skills

· Be My guest

Personal Strength

Fast learning and self-motive

Honesty and dedication towards work.

Politeness, Patience and punctuality

Hobbies

Mahanadi art, Sswimming, Surfing Internet & Dancing.

Personal Detail s

Name of Husband : Sayi Pradeep Naik

Date of Birth : 26th February 1986

Nationality : Indian

Marital Status : Married

Passport No : G 9060792

Languages Known : English, Hindi & Kannada (Read, Write & Speak)

Eye Sight : 6/6 (Normal)

Blood Group : A+ve

Height : 5’ 4” (5 feet & 4 inches)

Weight : 63 Kgs

Professional Reference

Mr. Asif Khan

Outlet Manager

ITC Windsor Manor luxury collection hotels

****.******@*********.** /91-988*******

2. Mr. Selvaraj Savarikann

IFM Manager

Goldman Sachs through JLL

********.**********@**.*** / 974*******

Declaration

I hereby certify that the above information is true & correct to the best of my knowledge and belief.

Date: RAJANI.B. KUNDER

Place: Bangalore, India

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