NOOR LIYANA IBRAHIM

Gombak, Kuala Lumpur adbfxq@r.postjobfree.com +601*-***-****

PROFILE

An excellent communicator with a strong commitment in delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to handle & manage multitask job.

EDUCATION

•Diploma in Business Management (2009 – 2012)

•CGPA 3.42

•KPTM Bangi, Malaysia

SKILLS

•Communication (listening, clarity and concision, verbal and non-verbal communication).

•Organization (decision-making, time management, delegation and planning).

•Leadership (Feedback, responsibility, flexibility and commitment).

•Computer (data analytics, programming, word processing, system administration, web and social skills and Microsoft office).

•Social skills (teamwork, empathy, patience and trustworthiness).

•Life (adaptability, resilience, handling criticism and problem solving).

EXPERIENCE

MDV Berhad, Kuala Lumpur Dec 2016 – Present

Senior Assistant cum Secretary

Finance

•Perform secretarial and administrative duties.

•Arrange all internal and external meetings ensuring coordination with concerned parties.

•Ensure weekly reports and month end reports are arranged for and sent to designated recipients.

•Compile, prepare and distribute weekly and monthly reports.

•Arrange travel, accommodation and transport as needed.

•Handle and distribute reports in relation to Credit Bureau Malaysia & RAMCI to the intended recepients.

TECHNIP, Malaysia Nov 2014 – Nov 2016 (2 Years)

Project Secretary

Oil & Gas

•Responsible to provide full secretarial and admin support to the project team and department.

•Developed and maintain document control processes for the efficient management.

•Maintained a proper and user-friendly filing and document control system.

•Utilised the (PCB) system for recording and tracking of all documents for the project team and department.

•In charge of weekly and monthly reports issued to clients.

•Handled incoming/outgoing corresponding letters and emails.

•Coordinated travel arrangements inclusive of air-ticket, hotel accommodation, visa arrangements, claims etc.

•Assisted to check and verify staff claims and invoices for project team.

•Prepared and raised purchases requisition for office equipment.

YBK SERVICES SDN BHD, Ara Damansara Sept 2013 – Sep 2014 (1 Year)

Sales Advisor

Perodua Car Dealer

•Responsible for selling car and for all aspects of vehicle sales.

•Responsible for discussing customer’s needs and provide advice in selecting a vehicle most suitable for customers.

•Responsible for coordination vehicle production.

•Handled sales negotiation and trade-in prices.

•Worked out finance arrangements and packages, which may include organizing registration plates, road tax and delivery of vehicles.

•Responsible for order processing and completing relevant paperwork, which may include carrying out stock checks using manufacturers’ databases.

•Responsible to update customers on the progress of orders and contacting potential customers to update them about new vehicles and deals.

•Managed advertising and updating the website.

•Handled the potential customers with relevant literature and information.

•Tracked progress of existing orders by contacting or liaising with suppliers.

•Maintained familiarity with Perodua cars and stayed updated regarding competitor’s products.

•Keep up to date on changes in pricing, leasing programs, different incentives, campaigns and tradeshows.

CIMB BANK BERHAD, Bangsar South Branch Sep 2012 - Sep 2013 (1 Year)

Personal Financial Consultant

Malaysia Consumer Banking Services.

•Reported to the Branch Manager, responsible for driving revenue through direct sales of personal accounts, loans, credit cards and life insurance.

•Meeting clients on a regular basis to assess their financial needs and growth opportunities.

•Responsible to provide clients with the tools, information, and benefits to assist them in attaining their financial goals.

•Promoted and professionally sell a Bank’s products to existing and potential customers.

•Provided professional advice and on appropriate financial products based on customer’s need.

•Ensured customer satisfaction and provide excellent after sales service.

•Planned and implement sales activities related to Bank’s products.

•Acted promptly on all leads and follow up activities.

•Acquired good knowledge of Bank’s products in the market.

•Achieved individual sales target and contribute towards the achievement of the branch target.

AWARDS & ACHIEVEMENTS

KPTM Dean’s List Award for Semester 3 and 4

KPTM Meritorious Award for Best Leadership, Personality and Excellent Service in Association and School Activities 2011

KPTM Best student for Management Education 2011

EXPECTED SALARY

RM4, 000.00 – (Negotiable - commensurate with responsibilities and tasks)

**Reference will be provided upon request.

Contact this candidate