Manager

HANNA LIANNA ZAKHLYNIUK

CONTACT INFORMATION:

Mobile: +974-****-****

Email: adbfx6@r.postjobfree.com

Visa Status: Employment (Transferable)

PERSONAL DATA:

Nationality: Ukrainian

DOB: 05 August, 1982

Marital Status: Married

Driving License: Qatar

PROFESSIONAL SUMMARY

Accomplished, results-driven, efficient and effective Customer Service and Make-Up Professional with over 19+ years of experience working in the industry of health and beauty, I thrive on creating a welcoming environment for all clients and providing the highest quality Make-Up services and sales while share my experience and knowledge in the makeup industry and build-up a career in shaping future makeup artists. Recognized as a leader with an exceptional ability to manage multiple responsibilities simultaneously, proactively resolve issues and produce results by leveraging internal and external resources. With a strong history of driving dynamic make-up, cosmetics sales, customer service, managing client relationships, and substantially increasing revenues, I stand to significantly contribute to your objectives in this position. CORE COMPETENCIES

• Presentation Skills & Prospecting Skills;

• Make-Up History Proficiency;

• Make-Up, Beauty & Fashion Trends;

• Face Cleansing and Therapeutic Procedures;

• Eyebrows Proficiency & Permanent Make-Up;

• Administration and Coordination;

• Team and Time Management Skills;

• Employee Training and Development;

• Client Relationships & Quality Focus;

• Customer Focus & Customer Service;

• Problem Solving & Results Driven;

• Motivation for Sales & Meeting Sales Goals.

PROFESSIONAL EXPERIENCE

[October, 2019 – TILL PRESENT] – “NAMA” EMPOWERMENT & ENTREPRENEURSHIP, Doha- Qatar. Position: Guest Lecturer -cum- Make-Up Artist

• Organizing and delivering Classroom trainings (Product knowledge & Soft Skills);

• Maintaining a keen understanding of training trends and best practices worldwide;

• Applying various training techniques and tools (e.g. demo, group activities, face-to-face, digital);

• Designing training programs to cover knowledge gaps and performance appraisals;

• Managing training budget and generating relevant reports in a timely manner;

• In charge of creating and updating training material and tools for all levels and needs for both Make-up & Skincare categories;

• In charge of delivering Expert training for both Make-up & Skincare categories in within the Gulf Region;

• Maintaining safe and healthy conditions by following safety and hygiene standards and legal regulations;

• Working closely with the Regional Make-Up Trainers for the delivery of both Basic & Advanced levels;

• Responsible of Make-up competition (Beauty Masters);

• Conducting in-class training for exclusive brands;

• Train retail store teams including Beauty Consultants and Specialists etc.

[January, 2019 – August, 2019] – “NEFERTITI” BEAUTY SALON, Zaporizhzhya - Ukraine. Position: Manager -cum- Beauty Trainer

• Developed goals and objectives that tend to growth and prosperity of the salon;

• Ensured that the salon had the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.);

• Organized and coordinated operations in ways that ensured maximum productivity;

• Maintained relationships with partners/vendors/suppliers, while placed the orders, verifying receipts;

• Achieved growth and hit sales targets by successful management of the salon staff;

• Provided an outstanding customer service, consistently achieved the sales targets and anticipated the needs of the clients;

• Conversed with clients to better understand their requirements and made suggestions for improving their appearance;

• Provided advice on Make-up products and techniques based on each client’s needs;

• Cleaned the skin before applying makeup and healing products;

• Taught and advised clients on how to apply makeup and how to take care of their skin;

• Demonstrated makeup techniques and cross-sold products, when was appropriate;

• Trained, coached, motivated, and developed new and incumbent associates based the on-company policies and procedures, product knowledge, and personal and department productivity goals in applying the Make- Up professionally;

• Built relationships with customers, dealt with different nationalities and personalities and put always customers at ease.

[August, 2017 – November, 2018] – “CHARLOTTE TILLBURY” AT “ALSHAYA GROUP”, Doha- Qatar. Position: Lead Make-Up Artist

• Developed and implemented strategic Sales plans to accommodate the “Charlotte Tillbury” sales goals and objectives;

• Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product / service demand;

• Gathered data on competitors and analyzed their prices, sales, and methods of marketing and distribution;

• Trained, coached, motivated, and developed new and incumbent associates based the on-company policies and procedures, product knowledge, and personal and department productivity goals in applying the Make- Up professionally;

• Discussed with clients and gave advices on general trends in Make-Up world of fashion and showed passion for Beauty industry and luxury products;

• Reviewed and analyzed business performance on daily, weekly, monthly, seasonal, and annual sales results;

• Built relationships with customers, dealt with different nationalities and personalities and put always customers at ease;

• Contributed in managing the visual display of the products in accordance to Company Standards and ensured store operations were running smoothly etc.

[August, 2015 – September, 2017] – “EQUINOX GLOBAL INVESTMENTS”, Doha- Qatar. Position: Assistant Manager -cum- Lead Make-Up Artist

• Maintained store's appearance and merchandising with ongoing marketing campaigns;

• Supported retail wireless consultants on the sales floor and provided excellent customer service;

• Ensured the achievement of individual KPI goals and Team sales goals by enhancing and developing the business;

• Captured meaningful customer data according to the Company tools (CRM) for the purposes of connecting with the client, built relationships and personalized future client development opportunities;

• Assisted the Sales Manager in coaching in-shop VM (visual merchandisers) or sales teams to interpret the guidelines and trained them in the execution of the visual concept;

• Organized and planned proper display and supplies of the store;

• Maintained a high level of standards for employee service and knowledge;

• Hired, trained, supervised, motivated and developed employees;

• Was responsible for store daily operations, high volume customer service, profit and loss management as well as setting, monitoring and driving sales goals;

• Provided trainings to store staff by assessing and rechecking training materials, reviewed staff’s performances and developed training programs;

• Communicated and dealt with bloggers and provided marketing programs with “Qatar Airways” and “Tajmil” Academy etc.

[April, 2010 – August, 2015] – “DIVA” MAKE-UP STUDIO, Zaporizhzhya - Ukraine. Position: Flounder -cum- Manager

• Managed own business which was established from the “scratch”;

• Managed the salon daily operations including accounting, multi-line phone, scheduling, and social media platforms;

• Maintained a positive attitude and performed all responsibilities in a manner reflective of the “First Impression” standards of the salon;

• Monitored the conduction of the inventory and ordered products for internal use of the salon’s retail sale;

• Assisted in managing the advertising, public relations and consumer promotions;

• Established employee roles and responsibilities within the salon and provided guidance on corporate practices and policies;

• Achieved 100% plus sales objectives while met or exceeded monthly quotas of the salon;

• Performed opening and closing duties to include cash/credit procedures and salon cleaning;

• Contributed to daily sales goals by educating customers on products while listened to their needs;

• Trained, developed and supervised the multinational team in the delivery of outstanding customer service in order to ensure effective and timely handling of customers’ inquiries, requests and complaints;

• Maintained high personal presentation standards that represented the Salon Brand etc. ADDITIONAL EXPERIENCE

[September, 2000 – TILL PRESENT] – SELF - EMPLOYED, Zaporizhzhya - Ukraine. Position: Make-Up Artist

• Applying makeup to clients using a color palette and different tools such as mascara, sponges, eyebrow shapers, lip liners, brushes, and applicators;

• Working with clients to create various looks;

• Working on theatrical productions, movie sets, photography shoots, backstage at concerts, or on television shows;

• Applying makeup for big events including weddings, birthday parties, holidays, and outings;

• Purchasing cosmetics and applicators from vendors and negotiate prices;

• Ensuring makeup looks natural and well-applied under different lighting;

• Matching skin color to color palettes to determine best looks;

• Teaching makeup application to clients;

• Suggesting skin care routines;

• Maintaining awareness of health and safety issues and legislation. EDUCATION

[2000 – 2005] – PRIVATE CLASSIC UNIVERSITY, Zaporizhzhya - Ukraine; Qualification: Specialist’s Degree in Management and Economics. TRAININGS AND CERTIFICATIONS

• [September, 2018 – November,2018] – International Certificate in “Make-Up & Beauty – Level 2” from

“Tajmil” International Beauty Academy, Doha – Qatar;

• [June, 2000 – August, 2000] – Make-Up and Beauty Course from “Cichneva and Sammir” Make-Up Academy, Kyiv – Ukraine.

LANGUAGES

• Ukrainian – Native;

• Russian – Fluent;

• English – Fluent.

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