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ANNA AUSTILL

adbfps@r.postjobfree.com 901-***-****

Enthusiastic, high-energy experienced Food Service Manager adept in all aspects of managing food and beverage services, directing staff, and overseeing operations to ensure optimal productivity and high levels of customer satisfaction. HIGHLIGHTS

o Financial oversight

o Inventory Management

o Cost control

o Training

o Employee relations

o Motivational leader

o Persuasive communicator

o Resourceful problem solver

o Talent development

RELATED CLASSES AND CERTIFICATION

• Servsafe Certification

• Braums, Inc. Management Training in Retail and Food Service EXPERIENCE

Kelly Educational Staffing August 2018 to May 2019 Substitute Teacher

• Fulfill both short- and long-term substitute assignments across every grade level and discipline.

• Effectively teaching students of varied academic levels and diverse cultural backgrounds.

• Communicate with teachers, administrators, parents.

• Assisted in Special Education classes, utilizing positive behavior strategies. Pizza Hut June 2017 to August 2018

Restaurant Manager

• Continually monitor compliance with company policies, regulations, and food safety guidelines.

• Dramatically reduced food costs and reduced delivery times by personal oversight of training employees on effective production style and expediting procedures.

• Minimized employee turnover by recruiting and training dependable employees.

• Increased lunch buffet sales by bringing attention to production, presentation, and customer service.

• Ensured customer satisfaction through conflict resolution and persuasive communication.

• Continually monitored and addressed issues concerning service, food, and cleanliness of the restaurant. Delaware North Companies February 2014 to May 2017 Multi-Unit Manager

• Overseeing daily operations and inventory management of up to 10 units on a given day, with up to 60 employees, in the busy Will Rogers World Airport.

• Lead transition to full-service operations by designing procedures for training staff.

• Maintain the utmost guest satisfaction through frequent interface with customers in high-traffic airport.

• Daily audits of assigned units for the highest quality standards.

• Ensuring efficient production, distribution, and presentation in both our food and retail areas. Page 2 of 2

Sbarro Pizza August 2012 to December 2013

General Manager

• Compiling weekly inventory, orders, and receiving of operational products and supplies.

• Effective recruiting, hiring, scheduling, and training of personnel.

• Financial management of store safe and petty cash holdings.

• Projecting weekly sales and motivating staff to exceed Sbarro standards. Braum’s Ice Cream and Dairy June 2011 to August 2012 Assistant Manager

• Managing retail operations during the opening and closing of the store and restaurant.

• Ordering and receiving merchandise for the store and restaurant.

• Supervising staff of up to 7 personnel.

• Responsible for financial records of all cash-outs, deposits, and safe balance during shifts.

• Engaging in reliable conflict resolution to ensure superior customer satisfaction.

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