Customer Service Manager

P.K RAM

Mobile: +971-**-******* Email: ********@*****.*** https://www.linkedin.com/in/ram-krishnaswamy-97719563/ Summary:

Highly competent Supply Chain Professional with over 29 years of Supply Chain Management (SCM) experience in Logistics, Procurement, Customer Service Management, Distribution & Customs and clearance, Shipping and Forwarding in various industries like IT Distribution, Shipping, FMCG along with the regional coverage experience with channel partners across Middle East, Africa, Europe and South-East Asia & Vendor Management .

Key skills and competencies:

• Logistics/Distribution/Procurement/CSM

Management(SCM)

• Global Operations in Supply chain Management

• Setting/review SOP & KPI for the Department

• Business Intelligence Analysis Reports - SCM

• Systems, Policies and Process Development

• Inventory & Distribution Optimization

• 3PL Management / Freight Management

• Vendor Management

• Reverse Logistics Management

• Import & Export / Customs Management

• Team Management (Training and Supervision)

Achievements:

• Outstanding vendor management – Polycom &

ALE for 4 consecutive years (201*-****-****)

• Best Performance Annual Award for 6 Years

• Regional Hub creations – Europe, Singapore,

Thailand, USA.

• Successful in executing large/regional projects

across Middle east and Africa

• Working with 350+ Channel Partners in EMEA

and APAC

• Extensive regional coverage – Middle East, Africa and South East Asia

Work Experience:

FVC, Dubai-UAE

Manager –Logistics / SCM-

(Procurement, Customer

Service Management &

Distribution)

May 2008 - till

date

www.fvc.com

Emerging Technologies

Overseas, Jebel Ali-UAE

Operation Manager –

Procurement, Logistics &

Distribution, Ware Housing

Mar 2002 – May

2008

www.princeworldwide.com

Clarion Shipping &

Logistics, Jebel Ali-UAE

Assistant Manager -

Warehouse & Distribution

Aug 2000 – Mar

2002

www.clarionshipping.com

Sanco – Container

Freight Station, Chennai-

India

CFS In-charge Jun 1990 – May

2000

www.sancotrans.com

Educational Qualifications:

• MBA – Logistics, Material Management, Procurement(SCM) – Bharathiar University

• BSC – Bachelor of Science (Mathematics), Chennai University Key Responsibilities:

• Regional & International distribution, Freight Management & Warehousing operation, Logistics and Reverse Logistics across MEA, EU, US and SEA region

• Setting up a comprehensive SCM, Logistics, Procurement &Customer Service Management from scratch with Systems & Processes by providing the right strategies aligned with management goals to achieve OTIF fulfilment to our Customer

• Strategic Project Planning, Inventory Control, Stock Ageing Analysis, Distribution Requirements Planning (DRP)& Distribution Optimazation.

• Vendor Management, Quality Assurance and compliance control, forecasting, budgeting, global procurement, Channel Management

• Lead negotiation efforts for major contracts with vendors along with sales to increase project revenue

• Process enhancement, creating and implementing the profitable regional hub / 3PL Management in different regions with processes including SOP’s/ KPI’s, Cost Benefit Analysis, lesser TAT for Project closure & SCM

• In-depth knowledge of Import-Export laws, JAFZA, Saif Zone and other Free Zone procedures, Commercial/ INCO terms, Ports and Customs and private inspection agencies

• Work closely with the management team expectations to design the regional business plan including short-term and long-term goals

• “Think-out-side-the-box” approach towards the most complex situation

• Monitor Sales forecasts to identify changes or to determine their effect on supply chain activities. Analyze inventories to determine how to increase inventory turn around, optimize customer services

• Monitor and manage the movement of shipments (products/equipment/materials), in and out of the country in accordance with origination policy and procedure, to comply with relevant Customs requirements for local, regional country movement and international law and practices.

• Industry exposure in diverse verticals like IT, FMCG, Food & Beverages

• Collaboratively work with other internal organizations, especially Sales and Finance, to achieve a common goal by bringing focused and prioritized feedback from the field to help shape strategy and business practices

Technology solutions and products:

ERP Application Expertise - Internal Orion Distribution Software, OPUS, Salesforce CRM

Unified Communication & Collaboration(UCC) Polycom, Alcatel-Lucent, Microsoft, Vaddio, Vbrick, Barco, Prysm, Logitech, Revolabs,

Digium, Sony, Sonus, Plantronics,Legrand

Information Technology Information Security

-(ITIS)

Barracuda, Ipoque-RNS, IBM-ISS, Websense,

Bluecoat, Riverbed, Aruba Networks, Juniper,

Citrix, Cisco Sourcefire, HP Tippingpoint,

Silverpeak, eScan, Sonicwall, Extreme

Networks, Netscout,Radware

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