CLARIETHA M. BOYD

**** * ***** **** ****** NC ***03· adbfnu@r.postjobfree.com · 404-***-****)

SUMMARY OF QUALIFICATIONS

● Over 9 years’ experience in customer service and Financial support.

● Client-driven and results-oriented customer service.

● Solid track record of applying analytical abilities in developing practical business solutions.

● Professionally possess an effective combination of organization, communication, and problem-solving skills with a commitment to customer satisfaction.

● Proven ability to work under pressure and remain focused during constant interruptions.

● Ability to effectively instrument office procedures, and organizational leadership to achieve superior endeavors.

● The ability to work with a multicultural organization, work independently with minimal supervision and as with a group setting.

● The ability to utilize a versatile background and strong interactions with customers, highly complex financial concerns.

● Interpersonal communication skills with the ability to interact/interface with employees, customers, and higher management.

● An attentive individual with extensive experience managing priorities, electronic tracking, and monitoring operations.

● Focused and committed to delivering quality and professionalism to the customer.

● Multitasking and detailed-oriented with good communication and remain focused during constant interruptions.

● Extensive experience working in a fast-paced deadline-driven environment. PROFESSIONAL EXPERIENCE

FIELD SUPPORT DIVISION 2005 -2019

PRIMERICA FINANCIAL SERVICES Duluth, GA

● Responsible for processing garnishments, child support orders, bankruptcies and student loans.

● Provide wide range of administrative and professional services to support the personnel.

● Detail oriented, thorough, and accurate.

● The ability exhibit initiative and independent thinking.

● Effective oral and written communication skills to include editing reports.

● Effective technical, interpersonal, leadership, organizational, and telephone etiquette skills.

● Working knowledge of personal computer applications including Microsoft Office and Outlook.

● Adaptable and flexible in work situations. Establish priorities to ensure completion of tasks in a timely manner.

● Followed oral and written instructions and the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures.

● Deal tactfully and effectively with difficult customers, resolving problems and defusing irate customers.

● Prepare reports and business correspondence.

● Consistently works within operational timelines and administrative schedules.

● Communicates daily with courts, state departments, and government agencies to ensure compliance.

● Solely responsible for all garnishment processing functions. COCA-COLA ENTERPRISES 2002 - 2005

CUSTOMER SUPPORT Lawrenceville, GA

● Provided Quality Control as a checker on all products shipped to customers

● Proficient with hand-held computer, generated daily report summary to be submitted to management.

● Downloaded and checked inventory for truck drivers.

● Maintained team activities and action item resolution, when products were not up to standards. UNDERWRITERS ASSISTANT 2000 - 2002

SAFECO INSURANCE CO. Duluth, GA

CLARIETHA BOYD ● adbfnu@r.postjobfree.com

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● Provided administrative support for underwriters.

● Served as office support administration for the underwriters.

● Provided office support and contribute administrative support for the underwriters to ensure missing documents would be identified.

● Processed claims for commercial insurance in southeastern regions.

● Sorted and distributed mail and faxes for underwriters.

● Scanned documents as PDF files, Docx, and doc.

● Served as office support administration for the underwriters.

● Identified document errors for the underwriters.

● Kept central files database current; assist teams administratively.

● Tracked and maintained thousands of taskers using a restricted and secure database.

● Self-motivated and able to work independently.

● Maintained records to provide essential updates to clients/customers as needed.

● Demonstrated highly effective skills in receiving incoming calls with the ability to direct them to the appropriate personnel while quickly establishing priority.

TECHNICAL SKILLS

● Microsoft Office proficient in PowerPoint, Word and Excel, Outlook, Internet Explorer, Google, Bing EDUCATION AND ACHIEVEMENTS

BARCLAY BUSINESS COLLEGE

CERTIFICATE OF LEGAL STUDIES 1990

ACHIEVEMENTS / AWARDS:

● Received Primerica 100% Quality Awards for three months consecutively

● Service Award for “Over and Beyond Customer Expectations”

● Proactive planning led to a notable improvement in garnishment processing

● Awarded “Total Quality Customer Services Professional” – 2007, 2009 Reference upon request

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