System Operations, IT Service Management, ITIL
Resume:
Winfield Sev N. Ylagan
Blk** Lot* Ph2 Yakal St. Pacita San Pedro Laguna
adbfj2@r.postjobfree.com / adbfj2@r.postjobfree.com
Highlight of Qualifications
* ***** ** ********** ** IT industry.
Experience in financial and banking industry as service provider.
Experience of working in a team oriented, with the ability to positively contribute to cross functional teams.
Ability to work with incident, request, problem and change management processes in line with organizational processes (ITIL).
Strong background in nonstop tandem especially in TACL command language.
Ability to carry out infrastructure monitoring that performs reactive/proactive response to indications of possible degradation or total disruption of an IT service.
Ability to create documentation for infrastructure related procedures and processes (Word, Excel, Power point, OneNote and SharePoint).
Experience with Ticket Management Tools (BMC Remedy, Case Management System, etc)
Experience with Infrastructure Monitoring tools (OutsideView 8.1, Crystal point, Alert Center Client, Putty, Sharepoint, Device Contact, WS-FTP and web applications).
Implementation, Installation and configuration of Server, Network and Database
Knowledgeable in different Systems and Software applications
oPoint of Sales system
oParking System
oTriversity Xpress Server
oStoreline System Retalix
oGhost Applications
oSAP Net Weaver
oAS/400 (IBM)
oTACL HP Nonstop
oSCOM
WORK EXPERIENCE
POS Profiling Officer (Jam1)
Banco de oro (BDO) Nov2019 - Present
Support operations efficiency and productivity of cards transaction acquiring business through accurate and timely processing requests related to EFT POS terminal profile creation and maintenance / Terminal ID generation.
Profile and ensure that the profiling of POS terminal is correct and validated based on the request of clients.
Coordinate with the respective unit whenever problem arises.
Provide reports as required by the clients or internal units.
Ensure that events are filtered, classified as well as initiate the incident Management Process based on this visitation
Analyzes problems/trends with client's systems and applications, and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Performs other related duties as required.
Advanced Operation specialist
NNIT Feb2018 – Nov2019
Reacts to events raised in monitoring tools, thereafter creates and dispatches incidents in ITSM tool. At the same time Event management contacts and informs the correct operational duty shift internally, who then processes incidents within SLA.
24x7 monitoring service and also work on-going to improve the processes, so that the processing of as many events can be automated. Furthermore trends are analyzed and cases can be correlated.
Ensure that events are filtered, classified as well as initiate the incident Management Process based on this visitation
Inform relevant Operation Specialist on duty when Service Level and Urgency requires immediate action
Establish, maintain, monitor and respond to IT operational alarms/warnings, which may arise as a result of the rules/thresholds that are set up in the surveillance tools.
A monitoring service, which has a great responsibility in determining the necessary and corrective action, when alarms occur or when maintenance windows are scheduled or planned.
System Engineer Sept2014 – Feb2018
FIS Global (Fidelity Information Services)
Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
Provides 1st and 2nd level support for financial services industry.
Ability to effectively use production control tools and resources that encompass mainframe, open system processing, processor link/Connex software, ATM's, environments.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply
Monitors and responds accordingly to an array of system and application generated messages.
Analyzes problems/trends with client's systems and applications, and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes existing and develops new solution approaches to the IT environment
Troubleshooting applications and tools for first and second level issues.
Performs other related duties as required.
System Administrator Nov2013 - Sept2014
CSC Information Technology
(Chevron Holdings Inc.)
Provides 1st and 2nd level support for all Retail Automated Network Infrastructure, Applications and Network
Responsible for providing Application, Operating System, and Hardware and Software monitoring, trouble-shooting, and escalation support for applications residing on all Tandem Platforms.
Provides 1st and 2nd level support for all critical and non-critical issues of the Infrastructure, Applications, Servers and Card Authorization Settlement System
Works with support group and counterparts as necessary to resolve incidents or issues.
Performs daily System Backup using HP Virtual Tape Server and secure all backup residing in VTS System to provide data integrity for all information.
Participates on application support Changes for HP Nonstop POS Applications (Provides Log trace reports, Pre-Install validation, and System Manager Access, Documentation and Monitoring of EMS logs).
Monitors, analyzes and responds to POS and Wholesale applications messages/EMS log through Viewpoint, and MOM
Troubleshoot, resolve, and or escalate issues beyond the scope of responsibilities
Manages Batch Jobs, spooler and print jobs
Maintains online daily turnover, tracking and documenting events, outages, maintenance.
Information System Spec. Sept2012 – Nov2013
Robinsons Retail Group
Manage Point of Sales System
Store Implementation and Set up
POS and Server Configuration
Network Installation and configuration
Database Installation and configuration
Hardware and peripherals troubleshooting & repair
System maintenance
Implementation
Support users and customer concerns
Technical Engineer July2011 – April2012
Chase Technology Corporation
Business Solution Provider
Manage Point of Sales System
Performs on-site installation
Configuration of items purchased by clients
Network installation and configuration
Database installation and configuration
Project implementation
Hardware and peripherals troubleshooting & repair
System training
Educational Attainment
De la Salle University Dasmariñas
Bachelor of Science in Information Technology
Training Certifications
Exin, ICT Competence Partner
Axelos, Global Best Practice
ITIL V3 Foundation Certified Dec 2016
Candidate #5867709
Rivan IT Training Systems
Linux – Red Hat System Administrator Aug 2016 – Sept 2016
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