Curriculum vita

RANJEET KUMAR RAUT

ADDRESS MOB. 935-***-****

Wz- 59 Naraina Village New Delhi -28-995*******

F-15 Subh Regency Chakarbhatta Bilaspur (C.G)

E-mail: adbfhc@r.postjobfree.com

PEROFESSIONAL EXPERTISE DESCRIPTION

SERVICE HEAD (SERVICE MANAGER) –AUTOMOTIVE DEALERSHIP Dynamic, competitive automotive management professional with 9 years of experience in automotive dealership service imaginative and innovation with Praveen dealership operation management skill, or sale, marketing, business promotion, inventory control, cost estimate accounting,new business development, team leading,motivational training & technical (diagnosis & troubleshoots), overall business profitability skills. Broad-based experience in automotive dealership environment. My background lies in spearheading staff throughout all facets of dealership operational procedures,goals and driving exceptional levels of customer service and satisfaction, Safety & quality

(control) assurance, dealer audits,warranty process & policies,Tools & Equipment calibration, diagnostic(diagnosis & troubleshoot) services and support while communicating effectively and thoroughly with customers to win repeat business and stimulate business sale & revenue growth. Having refined and targeted my skills in providing estimates, A decisive hand on manager with an interactive management style able to lead service teams and productive & non productive staff and ability to motivate employee’s performance levels and develops rapport with diverse audiences, conducting customer follow-ups, product knowledge throughout career and ensuring smooth departmental operations, I now stand prepared to dynamically benefit your team. PREFESSIONAL EXPERIENCE

SKODA GRAND MOTORS – BILASPUR (C.G); Auth. Dealer’s SKODA INDIA PVT LTD. DEALERSHIP PASSANGER VEHICLE with 3s facilities (sale, service and spare) Directly responsible for overall profitability, sales and service for this large volume dealership which generates more annually sales revenue with high level of customer satisfaction and process improve through effective trained staff. Work activities typically include: all daily operation & monitoring following are below:

overall Business profitability,customer service & mobility,KPI & CSI,CRI,CCMS, follow 100% service core processes & repair quality, service promotion activities(service camp, accessories sale vas sale), customer retention, revisit,repeat repair, warranty & goodwill, manpower training, accidental claim or repair,workshop salvage disposes & hygiene’s for envelopment, spare parts dead stock or consumables,conflict case resolve, Service accounting (Expense & Growth revenues),all source of revenue growth and supervising employees, ordering spare parts and supplies, complying with regulations, resolve customer issue and complaints.

Outperforming regional and national dealer service operation objectives while earning top- notch Customer Service Index scores as Service Manager with Skoda grand motors Pvt. Ltd. leading to ranking within the top west region non metro city in the India.

Exceeding monthly sales goals by an average of 45% in gross profit through innovative and strategic sales and marketing tactics.

Successfully purchasing and maintaining equipment and parts, ensuring compliance with environmental regulations/laws, and supervising high-performance employees.

Effectively overseeing teams and motivating and trained staff to provide outstanding customer support and the highest-quality products and service Oversaw entire service department ensuring complete customer satisfaction & improved workshop productivity implementing several new technical programs Conduct repair order & service satisfaction analysis. Substantially increase service revenues and volume (workshop load) by 55to 60% during first

financial year

PROFESSIONAL PERVIOUS EXPRICIENCE

I have got job experience half year with Jaishree motors Pvt. Ltd. Auth. dealer’s Ford India Pvt. Ltd Floor supervisor May2009 to Jan. 2010.

I have got job experience two & half years with Maruti sales & service Delhi A DIVISION OF Maruti Suzuki India Pvt. Ltd. Senior service advisor Feb2010 to Sep2012. I have got job experience one year with Concorde motors limited 100% subsidiary of Tata Motors Limited asst. Service manager Sep2012 to nov2013.

I have got job experience with Riddhi Ford (A uint of rain automotive Pvt. Ltd.) Auth. dealer’s Ford India Pvt. Ltd Service Manager Nov2013 to June 2016. Continue with GRAND MOTORS BILASPUR (C.G) Skoda auto India Pvt. Ltd. SERVICE HEAD (SERVICE MANAGER) June2016 to present

PROFESSIONAL& ACADEMIC QUALIFICATION

Passed B.E (Automobile) from The Institute of Motors industry (India), Chennai 2010.. Passed 3year diploma (automobile) from the institute of motor industry (India), Chennai Passed matriculation from Bihar School Examination Board Patna (Bihar) Passed Intermediate (science) from (B.I.E.C) Patna (Bihar) Passed Bachelor of Science (Chemistry) First Part from MLSM, Darbhanga, LNMU Darbhanga (Bihar) Passed Diploma Computer in Application & Program from CIT Jamshedpur (Six months) PROFESSIONAL TRANING AND ACHIVEMENT

Completed professional service manager training from TATA MOTARS LIMITED sanand Gujarat India. Completed professional service manager L2 training from SKODA, Volkswagen group training centre PUNE Maharashtra India

Completed PSA training from Maruti Suzuki India limited technical& soft skill. Gurgoan Attended quarterly Regional Service Meet

Regional office seminars; Mom & Agenda discuses product or process related, Dealer achievement CCMS & CRI, YTD&MTD according to parameters. To plane for improve it as customer (market) demands, warranty claim settlement, spare parts stock ordering process, service bulletin, release cut VIN campaign by SAIPL, Skoda technical supports, bill process or dms, insurance claim settlement within short duration, product launching, training Related issue), targets incentives(KPI )program, customer survey(CSI), audit doc, technical review facing by dealer, tools & equipment updates, VOR ordering ratio, to organize seasonal campaigns etc. PROFESSIONAL ADPTION SKILL

Fast learner, adapt well to changes and pressures in workplace friendly with an upbeat attitude, ambitious, committed to excellence and perfection job work with impressive ability to motivate staff. Committed to deadlines and Ability to work flexible schedules & substantial knowledge of vehicle repairs on various makes and models strong ability to manage an auto service staff. Familiar with automatic and manual transmission repairs ability to diagnose vehicle issues and present accurate estimates sound ability to articulate available services to customers

Interpersonal or Presentation skill, motivational & training skills,leadership & supervising skill, technical skill, inventory management skill, accounting management skill, etc An Organization management skill & expertise(Training and Development, Service Requirement Identification Vendor Liaison Productivity Oversight Troubleshooting Clientele Building Recordkeeping Cost Reduction Equipment Selection Marketing Plans) PERSONAL PROFILE

Name : Ranjeet Kumar Raut

Father’s Name : Sri Jadish Raut

Mother’s Name : Smt. Devshundri Devi

Date of birth : Aug. 15, 1987

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known: Hindi, English

DECLARATION

With my dedication to leading outstanding service, management departments and surpassing corporate goals, combined with my self-motivation and effective communication skills, I believe I would be an excellent addition to your team.I hereby declare that the above information furnished is true to the best of my knowledge and belief. Place : Signature

Date : Ranjeet Kumar Raut