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Engineer Support

Location:
Qibla, Kuwait City, Kuwait
Salary:
550 KD
Posted:
January 25, 2020

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Resume:

CURRICULAM VITAE FOR IT ENGINEER

Sreejith PS

E-mail:adbfgf@r.postjobfree.com

Mob: +965-********

OBJECTIVE:

I strive to work in an environment that exposes me to a wide spectrum of situations that would contribute to enhance my learning under a continuous process, while being resourceful, innovative & flexible.

Professional Experience:

GS E & C:- June 2015 – Till Date

Working as an IT Engineer in GS E & C whose client is KNPC (Kuwait National Petroleum Company). Managing IT Infrastructure in GS E & C, SK E & C and JGC Corporation (JGSK Joint Venture) inside the KNPC site offices and outside the company offices

The Muthoot Group:- Feb 2013 – May 2015

Working as a System Administrator in Muthoot Group, Managing IT infrastructure in 90 branches, Regional office, Corporate Office under Delhi region

HCL Info systems Ltd:- April 2012 – Nov 2012

Working as an Associate in HCL Info systems LTD, Kochi. First Project: IT Infrastructure Management in Ernst & Young Pvt Ltd- Kochi. Second Project: IT Infrastructure Management in Air India Ltd, Ravipuram- Kochi

CCS Technologies Pvt Ltd:- Feb 2011 - Feb 2012 (Malayala Manorama) Working as a Trainee in Systems whose client list includes Asianet, Federel Bank, South Indian Bank, Mr.Butlers, Malayala Manorama Co. Ltd the largest regional newspaper in India for which I have been assigned as a trainee in systems supporting 500+node

Supreme computer systems:- Mar 2009 - Sep 2009

Working as a Customer Service Engineer whose client list includes Malayala Manorama Co. Ltd, CCS Technologies Pvt Ltd, MIDAS Pvt- Ltd Professional Skills:

Installations, configuration and administrations of Operating Systems like Windows 2003, 2008 Servers and Windows XP Professional clients. Widows 7 Professional, Windows 10 Professional

Providing technical support to end-users in Windows XP, Windows 7, Windows 10 2003,2008 environment. This included having strong analytical and problem solving knowledge of PC workstation.

Installation and configuration of High end Printers in the network, set up network Server scan folder for common use and its maintenance

Installation and maintenance of Print server for easy managing and configuring all network printers

Managing File Servers .Creating folders in server as per the client request and setting up the permissions, Creating accounts for new users and assigning access rights as per department request

Company E-Mail configuration. Web access,MS Outlook, Outlook Web access configuration and resolving all the E- Mail technical issues raised by users

Installation and managing all Licensed Software’s like Auto cad, SPR, MS Office etc:, Monitoring usage of License without Exceeding limit

Configuring desktops and Servers. Upgrading and Troubleshooting of peripherals and preventative maintenance.

Doing Vender Management & interacting with IT team with other location for day to day activities.

Installing, configuring and troubleshooting the issues Remotely for offsite users

Working experience in BMC remedy tool for raising tickets against complaints and also for common incident reports

Support for WI-FI and VPN connectivity.

Support for day-to-day activities, administering, and maintenance.

Install new software releases and system upgrades: evaluate and install patches, and resolve software related problems.

Configuring Mails in MS Outlook Express 6, MS Office Outlook, Windows Live Mail, Thunderbird, Lotus clients

Installation of Microsoft SQL Sever 2008 and 2005 Express Editions.

Configuration of FTP in Windows 2003 server.

Installing and Configuring DNS server and DHCP server in Windows 2003,2008

Installing SAP applications like Business objects, Sap front end, Business Explorer, Sap B1 client, DTW, SDK etc

Providing remote support to the branch user to resolving issues

Monitoring MPLS Connectivity & resolution of its issues

Manage and maintenance of Active directory (AD).

Maintaining Asset inventory

Administration Skills:

Windows 2003 & 2008

Server Administration

Installation configuration and administration of Windows 2003 in Domain and ADS environment, User creation, rights assignment, configure security and group policies, configure DNS, DHCP, Active Directory, IIS, Terminal Services

Skills Summary:

PC’S and Peripherals

Assembling, Installation, Maintenance and troubleshooting of Desktop PC’s and Peripherals like CPUs, Hard disks, Ram, Motherboards, Expansion cards, printers, CDROM, scanners, removable devices, hubs, etc.

Operating System

Installation, Configuration and Administration of Windows 2003,2008 Server, Windows 2000 Professional, Windows XP Professional, Windows 7 Professional,Windows 10 Professional, Ubuntu..

Network

Crimping, Cabling, Testing and all the basic trouble shooting Duties and Responsibilities in JGSK

Network Support

ISP Support (Internet, MPLS)—GS,SK,JGC using common internet of 120mbps over peer to peer antenna from the nearest node

checking speed, latency issues, Antenna status, opening tickets and following up till resolve

Contacting ISP for issue resolution

Network Support to all the site offices- Each company has different Antennas

Network sharing to each company in site offices through high frequency peer to peer antenna

checking connectivity in between peer to peer antennas

software upgrades and hardware restarts

Coordination with antenna vendor for the support

Monitoring Internet Traffic

monitoring internet traffic from the firewall, Block end users if the usage is high, enabling the blocked users after a valid clarification

Server Support

Managing File Servers, Print Servers, Scan Servers

Verifying server status, speed test, network connectivity,

Managing user accounts and its permissions based on the request

managing print server based on the availability of the printers for centrally managing and easy installation

Monitoring scan servers and make sure always up and have enough space

Hardware Support

monitoring server health and hardware status

contacting vendors for the hardware support and replacements

weekly maintenance

Managing Backup Server(Symantec Based Application)

Ensure the backup server is running always properly

Taking Daily and weekly backups by using tape media

Restoring deleted data or files to the file servers from the backup server based on the user request End User Support (more than 2500+ nodes)

providing training to the newly joined users regarding the user based systems, IT policies and basic network structure of the company

Desktop and Laptop preparation based on the user request (Windows, Software’s, File server, Network printers, E-mail, other company application, etc )

resolving all the IT issues raised by the users regarding Hardware’s, software’s, application’s and network from all the offices through the direct and remote support Hardware Support

Desktop & Laptop(More than 2500+ nodes)

resolving all the PC hardware issues raised by the users

contacting vendors for all the warranty machines for changing hardware if replacement is required

Printer Support(More than 250+)

providing support regarding paper jam, clarity issues and hardware issues for the entire high end HP machines

changing consumables (Rollers, Fusers, Transfer kit, Toners….etc.) if required

contacting vendors for the hardware replacement until the case is closed Asset & License management

Asset :-( PC s, Laptops, Printers, Switches, Routers..etc.)

Updating and managing all the IT asset details with user information, Location, and working condition

Software License :-( Windows, MS office, AutoCAD…etc.)

Updating and managing all the software licenses details carried by all the hardware’s including user details also

verifying licenses expiry date and doing needful for the renewal of the same IT Administration & Management

Interacting with Vendors for making purchase request and the delivery of materials

Collecting Quotations and making comparison tables

Conducting weekly IT meeting and discussing common IT Issues, Future needs, Pending Tickets and verifying daily reports

Conducting meeting with management regarding the action plans and convenience to get approval for IT Purchase

Conducting IT Training for new users and giving awareness to IT Policy and usage of IT resources

Educational Qualifications:

Course Completed:

Diploma in Hardware and Network Engineering at ACCEL IT ACADEMY

Microsoft Certified Professional [MCP]

Microsoft Certified System Administrator [MCSA]

Cisco Certified Network Associate [CCNA

Certifications:

Microsoft Certified System Engineer [MCSE]-Mc Id: 8592950 Strength:

Confident and adaptable to changing environment.

Efficient and reliable within a team environment.

Ability to maintain good professional relationship Course

Institution

University

Year

B.sc Electronics with

Computer Hardware

College of Applied Science

Payyappady

M G

2009

PlusTwo

S K M H S S

Kumarakom

State Board of Higher

Secondary Education

2004-06

S.S.L.C

S K M H S S

Kumarakom

State Board of Higher

Secondary Education

2004

Personal Details:

Father’s Name : Sivankutty P R

Date of Birth : 23-10-1988

Gender : male

Marital Status : Married

Nationality : Indian

Permanent Address : Paruthivalavil (H), Cheepunkal P.O, Kumarakom, Kottayam Kerala, Pin:686563

Phone : +965********

Passport No : N9556993

Reference:

Kim Sei-Yoon

Network Specialist

GS E&C, Kuwait, CFP Project

E-mail: adbfgf@r.postjobfree.com

Mob: +965-********

Prasanth Muraleedharan Nair

Associate

Earnst and Young, Kochin

E-Mail: adbfgf@r.postjobfree.com

Mob: +91-994*******

I hereby declare that the information furnished above is true to the best of my knowledge.

SREEJITH P.S

Place: Kuwait, Fahaheel

Date:



Contact this candidate