Service Manager

SENIOR OPERATION SUPERVISOR

Current Address: Doha, Qatar

E-mail: adbfg2@r.postjobfree.com

Skype Id: Heshan thilanga 89, Cell Phone: 009**-******** SUMMARY

A experienced senior operational supervisor from a facility Management & Hotel Management background, with invaluable managerial experience. Highly focused with a comprehensive knowledge and understanding of various sectors such as operations. Waste Mgmt, Asset or property management, community Management, Security, Transportation. A consistent track record of successfully employing best practices that improve efficiency, reduce operating costs whilst increasing productivity. Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable position WORK EXPERIENCE

COMPANY NAME: FMM (Facilities Management & Maintenance) Hamad International Airport Operation Supervisor: Oct. 2017 November till now

Responding appropriately to tenant's emergencies or urgent issues as they arise.

Coordinating and leading a team to cover various issues of operations &

Managing, scheduling and following client standard procedure. Checking of Waste & Disposal Area to reduce or control safe environment.

Monitoring and checking of time cards, hiring and training new comers, reviewing of damages claims.

Participate in programs to improve client and customer satisfaction.

Assisting in the day-today management of assigned location ensuring that parking operations are handled within contractual guidelines of the specific location.

Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.

Assist to the Hard Services when ever its needs or requested to follow up by facility Manager

Assist Facility Manager with other duties as needed.

Engage in the development of property level financial and operational goals.

The Facility supervisor (Soft Services) will have to ensure the day to day management of the following annual service agreements.

Waste management, refuse collection and disposal, sensitive date, Waste disposal, chemical, medical, Recycling services.

Health and Safety, Fire safety and security, fire plan, policy, routing, etc.

Personal Protective Equipment (PPE), Pest control Swimming Pool Personal.

Managing the entire operations on day to day for the retail asset.

Supporting the process of handover of assets form development/ Project/ RDD

Supporting coordination of all tenant variations and ensure proper processes are conducted and closed out.

Assessing quality of services provided by Facility Management.

Ensuring that handover inspection and related snagging list is completed.

Maintaining high-quality property standards, performance done by contractor and submit reports of FM.

Maintaining safety standard onsite.

Prepare and provide timely technical reports for information & review, soft services areas of responsibilities.

The facility supervisor (Soft Services) will have to ensure the day to day management of the following annual service agreements

Waste management, refuse collection and disposal, sensitive date, waste disposal, chemical, medical, Recycling services.

Building relationships and coordination with service providers.

Conducting periodical inspection for all the assets to verify safety and conditions of the assets.

Carry out any other cleaning related extra works requested by Cleaning Manger/ FM Manager on site

Assign staff tasks in their designated areas Oversee the activities of cleaners and machine operators on site and monitor to see that work is done safely, as per requirements and in accordance with the and in accordance with the BICSc Standards. COMPANY NAME: Carillion Qatar

Operation Supervisor – Soft Service, Hard Service, Landscaping & Pest Control: August: 2013 to November 2017

Organizing the day-to-day facilities management requirements of the company. Providing safe access to buildings in the event of extreme weather such as heavy heat in summer or minor floods.

Work to develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity.

Promote high level of satisfaction among client by promptly responding to their service needs.

Analysis of service requests. Ensure timely and efficient completion, identification and action.

Coordination and scheduling of service activities at the client sites.

Accountable for the accuracy and timely updates to all systems date utilized for the account processes, procedures and metrics supporting

Motivate and lead the team to achieve high performance at all times. Deliver operational excellence across all location.

Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.

Responsible for development of a service charter and service level agreement to monitor key elements of the FM service.

Responsible for monitoring and reporting of service level agreement and key performance indicators internal and external, also tracking of risks/ rewards mechanisms.

Responsible for monitoring of supply partners/ contractors service delivery and customer interface on a day to day basis

Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.

Continuously check work to ensure quality of work.

Ensure that workers abide 100% compliance in grooming, appearance, uniform of staff and ensure no complaints form technician / helper on PPE's and during monthly quality inspection/ audit.

Carry out routine work check to ensure that quality of services meets the service level agreements and excels key performance indicators.

COMPANY NAME: Novatel Suite Hotel (Riyadh, Saudi Arabia) Housekeeping Supervisor – January 2012 – June 2013

Responsible for smooth operation of the floor assigned, performance of floor boys.

Supervises daily Housekeeping shift operation and ensures compliance with all housekeeping policies, standards and procedures.

Supervise the Laundry operational area. Performs hourly job functions if necessary.

Operates all department equipment as necessary and reports HOD.

Supports and supervises an effective inspection program for all guestrooms and public space.

Communicates areas that need attention to staff and follows up to ensure understanding.

Works with the Sales department to coordinate room inspection for VIP guests.

Inspects guestrooms on daily basis, Supervises the hotel general cleaning schedule.

Effectively in implements new cleaning techniques, supplies and equipment.

Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

Ensures all associates have proper supplies, equipment and uniforms.

Ensures guests room status is communicated to the Front Desk in a timely and efficient manner.

Supervises turndown service and social needs of VIPs.

Works effectively with the Engineering department on guestroom maintenance needs

Ensures staff is aware of energy conservation efforts and monitors compliance with procedures.

Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.

Participates as needed in the investigation of associate accidents.

Understands and complies with loss prevention policies and procedures

Attends weekly sales strategy meeting as needed. Carry out on-the-job training to all subordinate staff and monitor individual staff performance against set BISCs Standards.

Ensure that daily/ weekly/ monthly/ quarterly & annual cleaning is carried out as per schedule

Briefing the staff on personal Hygiene, grooming and lost & found procedures on daily basis.

Monitor the use of all cleaning machines on site.

Report any loss, theft, damage or strange behavior/incidents to security or your department head.

Maintain a friendly working atmosphere among his/her team and other department. COMPANY NAME: Novatel Dammam Business Park (Dammam, Saudi Arabia) Floor Supervisor: April 2011 - January 2012

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

Document and resolve issues with discrepant rooms with the Front Desk. Prepare distribute, and communicate changes in assignment sheets/ work boards.

Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procures; report any maintenance problems, safety hazards, or injuries: complete safety training and certifications.

Ensuring staff uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information: protect company assets.

Welcome and acknowledge all guests according to company standards: anticipate and address guests' service

Perform other reasonable job duties as requested by Supervisors. COMPANY NAME: HOLIDAY INN AL-QASR (Riyadh, Saudi Arabia) Desk Coordinator: October 2010 to April 2011

To respond in a prompt and efficient manner to all reactive issues and call centre requests. Gain understandings of the departmental goals and financial targets and support your Line Manager to achieve these targets.

Recycle where-ever possible and enforce cost saving measures.

Maintain adequate stock levels on all floor pantry.

Communicate positively with staff, colleagues and your manager to ensure effective team work and high morale.

Opens shifts and assigns staff to designated areas to the standards laid down in the service standard manual.

Supervise activities of floor staff to ensure clean, tidy and well supplied guests rooms hallways, elevators stair service areas and stores to the standard lain down in the service standard manual.

Train housekeeping staff according to the standard laid down in the service standard manual.

Records, priorities and co-ordinate check in and checkout group and VIPs rooms to the standard laid down in the service standard manual.

Checks all rooms, hallways, elevators, stairs, service areas and stores with the department checklist to the standard laid down in the service standard manual.

Participates in housekeeping inventories.

Education Degree & Diploma SITHM (Srilanka

Institute of Tourism &

Hotel Management

Achievement Certificate of appreciation Carillion Star Awards Certificate of appreciation Shell GTL pride &

Production

Certificate of appreciation Carillion values

Award winner

CERTIFICATE OF Train the Trainer (Carillion

Training Center) May -2014

Certificate of appreciation Qatar Shell service

company

Certificate of appreciation ‘PRIDE IN

PRODUCTION’ Qatar shell company

Certificate BICSc (British institute of cleaning science) Diversey Chemical Training Program

IOSH (Institution of Occupational Safety and

Health)

First Aider & Fire Safety

Language English, Hindi,

Passport Details N8107846 Date of issue 2018-12-27 Date of expiry 2028-12-27

Driving Licensee Yes (Sri Lankan)

Civil Status Single

DOB 1989-03-17

Reference Available on request

Noc Transferable

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