Medical Billing Customer Care

LEONETTE FOSTER-LEWIS

**** ****** ****** ***. *** Shreveport, LA 71105 Tel: 318-***-**** Email: **************@*****.***

CAREER PROFILE & HIGHLIGHTS

Quality-focused and reliable professional with a solid background in accounting, proven leadership abilities and commitment to quality customer service; poised to leverage medical billing and coding education and account management experience toward launching a successful career in healthcare. Thrives in environments where accuracy and accountability are essential.

PROFESSIONAL STRENGTHS

Team player with ability to achieve and exceed goals and meet deadlines while handling multiple priorities.

Strong understanding of the importance of accurate claims processing.

Demonstrates ability to adhere to established guidelines, rules, regulations, and company standards.

Sets high standards to produce accurate and compliant documentation.

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy – Tampa, FL

Associate of Health Sciences Degree in Medical Billing and Coding, 10/2012

■ CPC Certification –5/25/2013 ■

CORE MEDICAL QUALIFICATIONS

Medical Billing

ICD-9-CM, HCPCS, CPT

Insurance Verification

Anatomy & Physiology

Medicare, Medicaid, TRICARE

CMS 1500, CM 1450 (UB-04), EOB’s

Managed Care (HMO, PPO, and POS)

Insurance Claim Processing

Medical Coding

Intermediate ICD-10-CM

Co-Payments & Deductibles

HIPAA Compliance

MS Office (Excel, Word, PowerPoint)

Electronic Medical Records

Medisoft Software

Insurance Billing Procedures

Payroll/Account Management

Appointment Scheduling

Medical Terminology

Government Payers

Third –Party Payers

Worker’s Compensation

Office Management

Medical Office Procedures

PROFESSIONAL EXPERIENCE

DELTA PATHOLOGY 08/2013- 04/2016

DATA ENTRY CLERK

Input information into the database with accuracy and completeness while following company policies and procedures.

Compile, sort and verify the accuracy of data before it is entered. Locate and correct data errors, or report them to supervisors.

Verify specimen in container match information on requisition.

ALPINE ACCESS 11/2012 – 4/2013

CUSTOMER CARE PROFESSIONAL

Provide outstanding customer care. Assist Health Care Professionals and Customers.

Provide Dental benefits breakdown info, claims status, EOB, Class I, II, III and IV Diagnostic service information.

Identify health care professionals located in customers listed network.

CARDON HEALTHCARE/CHRISTUS SCHUMPERT MEDICAL CENTER - Shreveport, LA 5/2008 – 12/2010

ACCOUNTING REPRESENTATIVE

Assisted patients in finding a medical program that would help pay ED and/or in-patient medical bills.

Communicated with over 50 patients per day.

Assumed responsibility for performing assigned accounting and related clerical support functions.

FAMILY DOLLAR - Shreveport, LA 1/2005 – 9/2007

CASHIER/ASSISTANT MANAGER/STORE MANAGER

Greeted customers upon entering the establishment.

Created a positive customer experience that included proactive interaction and immediate resolution to customer issues.

Provided team members with appropriate training and guidance.

Processed cash and credit card transactions.

BELLSOUTH - Shreveport, LA 6/2004 – 12/2004

NATIONAL DIRECTORY ASSISTANCE OPERATOR

Responded to incoming calls in a timely manner and directed caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

SHREVEPORT AUXILIARY SERVICES - Shreveport, LA 2/1999 – 2/2004

MANPOWER TEMPORARY SERVICES - Shreveport, LA 5/1997 – 2/1999

PROFESSIONAL TEMPORARY SERVICE - Shreveport, LA 1/1996 – 1/1997

SECRETARY/CLERK

Managed front desk activities - scheduled appointments, generated estimates, collected payments & communicated w/clients.

Organized & maintained paperwork, conducted research & circulated information using telephone, email, letters and websites.

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