Phoebe Santos

*** *** ****** ***, ********** CA *4566 · adbfc8@r.postjobfree.com · Tel: 925-***-****

Personal Statement

Personable, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. Hard worker who is compelled to do great work with excellent forward thinkers who are not afraid of change. I get along well with others, while also being able to work efficiently on my own. I am a solution provider for industry professionals, leveraging strong relationships with associations and have respect for individuals to drive my success.

Experience

Sculptology

Operations Manager & Master Certified Coolsculpting Specialist (Nov 2018 – Present )

Sculptology, 6770 Bernal Ave, Ste 440, Pleasanton CA 94566

At Sculptology, as the Operations Manager I thrive to keep my team, clients, & the atmosphere of the workplace professional, upbeat but also fun. With a strong work ethic, organization skills, outgoing personality and a keen insight into our client’s overall goals, I pride myself in helping my clients get a clear understanding of why Coolsculpting is right for them. During my one on one consultations I enjoy getting to know my clients on a personal level and understanding why they decided to look into Coolsculpting so I can do my best in helping them along their Coolsculpting journey. By assessing the desired areas of concern, creating a personalized treatment plan and working through finances, each client feels confident in knowing if the treatment is right for them.

Additional Roles

Contacting new leads in a timely manner with a professional demeanor

Providing exquisite customer service

Establishes new clientele while preserving current client relationships

Enjoys working with people and possess a friendly and outgoing personality; team player

Sales oriented

Works on building Business to Business relationships

Engages in self-promoting to build the Coolsculpting business

In charge of monitoring finances, payments and keeping track of hitting monthly quotas for the team

Knows the importance of making the client experience a great one

Strong knowledge with Brilliant Distinctions and Aspire

Has received certification from Allergan for Coolsculpting, Coolsculpting Masters and Coolsculpting MBA

Trained on proper protocols when treating clients from start to finish with Coolsculpting

MadeToOrder

Inside Sales Rep & Account Manager (Sep 2015 – Oct 2018 )

MadeToOrder, 1244A Quarry Lane Ave, Pleasanton CA 94566

Currently an inside sales rep for many big corporate companies down to small personally owned businesses. Each day I create ways to add dimension to my client’s brands by brainstorming fun & unique ways for them to promote their company with the use of promotional items.

By having a goal and mindset to always jump two feet in with my clients in hopes of developing long-term relationships and supporting their marketing campaigns I am a very strong component to have on your side!

Roles:

Making strong reliable relationships with my clients while focusing and resolving all problems/requests where needed

Thrive to deliver unique, creative & responsive services that intend to help my clients brand standout & grow

Managing unexpected challenges and making critical decisions

Generating ideas/Identifying products

Converting artwork

Managing logistics

Delivering successful product on-time and on-budget satisfaction

Source requested products and present in a cohesive and visually appealing manner

Maintain amicable relationships with both customers and vendors alike

Work with both international and domestic third-party shipping companies

Manage logistics of multiple orders to ensure the product is received in a timely manner

Proficiency Acquired Skills/Sales Tools:

ASI SmartBooks

Sage

ESP Web

Excel

Outlook

Doodle

Binated

Google Docs

Clicksafety

Administrative Assistant (Jun -2010- Sep 2015)

Clicksafety, 2185 N. California Blvd. Walnut Creek

Clicksafety is the leading provider of online construction safety solutions to the construction industry that has helped organizations execute their training objectives and build world-class safety cultures.

As an integral part of the team board at Clicksafety’s headquarters in Walnut Creek, CA, I organized the most important fulfillment responsibilities at the company by processing OSHA cards while supporting sales and OPS.

Opportunities:

OSHA Card Processing:

Customer service calls

Research in data base using CS Admin/Google Docs

Sending cards through FedEx/tracking FedEx number

Track and maintain vacation time for entire Walnut Creek office

Organized and displayed in Excel

Roles:

Sales Support:

Create PowerPoints for sales team members

Using Salesforce to assist customer calls as well as support sales questions regarding account status

Proficiency Acquired Skills/Sales Tools:

Salesforce

CS Admin-internal database

Excel

Word

Power Point

MS Outlook

Manta- Search Engine

Hoovers

Google Docs

Barones Restaurant (May 2013-Present)

Bartender

475 Saint John St, Pleasanton

Barone’s is a fine dining restaurant located in the heart of downtown Pleasanton, CA. Their top of the line cuisine is a fusion of flavors that create a unique fine dining experience for our customers. With their beautiful venue it is the perfect place to celebrate and enjoy a special occasion.

Currently a bartender at the restaurant after receiving my bartending license from ABC Bartending School

Bartending week nights for the restaurant/ have been asked and honored as well to assist with weekend events such as weddings, reunion, anniversaries, etc.

Energetic and maintains good working relationships with customers and co-workers

Ability to organize, prioritize and work under extreme work pressure

Trustworthy with handling cash and credit transactions

Great time management, speed, and efficiency

Ability to work under pressure while paying attention to detail as well as having the ability to engage with the customers to make sure that each individual’s needs are met

Have help my bartending position here while working at Clicksafety as well as still attending school as full time student

ARMA Energy snx, NorCal

Promotional Model (Nov 2010-Oct 2011)

Working throughout Northern California to support the brand and the retailer through sampling and customer engagement, along with taking pictures with customers and making initiatives both in-stores, school campuses, sports events, scheduled promotions, etc. –promoting ARMA –the brand, the product, the lifestyle, the benefit –converting trial into purchase at store level to help maximize pull through.

Education

High School – Amador Valley High, Pleasanton (Graduate June 2010)

Las Positas Community College, Livermore** (Aug-2010-Dec-2012)

Transferred with GPA: 3.4

California State East Bay, Hayward (Graduated Dec. 2015)

Major: Sociology

Graduated GPA: 3.7

**Played for the Las Positas Hawks soccer team for two years while attending the college

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