Quality Assurance Engineer

Summary: Built quality assurance function for four organizations from the ground up. Other strengths include test plan design and implementation for large, complicated applications with minimal documentation, and quality assurance automation with Selenium IDE/RC, Java/Selenium/Appium, and Eggplant. Professional reputation as intelligent, creative, and tenacious.

Experience:

2018-2019 Quality Assurance Engineer

Thompson Technologies, Inc. Atlanta, Georgia – contracting assignment testing, test planning, and test automation for Chick-Fil-A, Inc., testing iPOS - a point-of-sale application for Chick-Fil-A restaurants.

• Planned, scripted, and performed manual testing on iPOS and ServicePoint - related database management software - using QASymphony qTest 9.4.3-1.

• Repaired, maintained, and extended automation for iPOS using Eggplant 18.2.3.

• Reported and tracked defects using qTest 9.4.3-1.

Highlights:

• Repaired non-functioning Eggplant automation suite for iPOS and used same to expose a defect not easily identifiable using manual testing.

2018 Senior Quality Assurance Engineer/Analyst

Visionaire Partners. Atlanta, Georgia – contracting assignment testing and test planning for Nexidia, Inc., testing Nexidia Analytics - a web-enabled application for data-mining the content of call center media files on an agile team.

• Scripted and performed manual testing on Nexidia Analytics using qTest 8.9.5.

• Experimented with automation for Nexidia Analytics using KMS Katalon 5.2 and Protractor.

• Reported and tracked defects using Rally.

2014-2017 Senior Quality Assurance Engineer/Analyst

Primus Software, Inc. Atlanta, Georgia – contracting assignment testing and developing automation for Cox Automotive native mobile Autotrader applications on an Agile team.

• Performed manual testing on Autotrader applications for iPhone, iPad, Android phone and Android tablet.

• Organized original Android quality assurance effort. Wrote plans and scripting for quality assurance projects using manual testing and implemented those plans.

• Automated regression testing for Android phone using Autotrader Automation Accelerator, a proprietary keyword-driven tool with a tabular interface developed by KMS. Converted entire Android regression suite to Java/Selenium/Appium.

• Automating regression testing for Android tablet using Java/Selenium/Appium, and migrated scripting for tablet to Java/Espresso.

• Evaluated and corrected scripting written by offshore contractors.

• Tested backend service releases using both manual testing and automation. Analyzed potential defects using Charles. Documented process for testing backend service releases. Trained other quality assurance resources in performing such testing.

• Reported and tracked defects using Google Drive, Rally, and VersionOne.

Highlights:

• Wrote and/or maintained a battery of over 500 test scripts for Android applications for Autotrader, leading to exposure of defects overlooked by manual testing efforts. Migrated Android Tablet application through three tools in three years.

2011-2013 Senior Quality Assurance Engineer/Analyst/Manager

Acculynk, Inc. Atlanta, Georgia – financial services firm developing software-based PIN debit system for the internet.

• Directed all projects for software quality assurance.

• Implemented quality assurance projects using manual testing.

• Automated API, integration, and regression testing using Selenium IDE/RC.

• Developed quality assurance knowledgebase using SharePoint.

• Recruited, trained, and supervised contract quality assurance analyst.

• Reported and tracked defects using JIRA, SharePoint, and MS Excel.

• Experimented with migrating webs services testing to Soap UI.

Highlights:

• Designed and implemented test plan for mobile version of internet PIN debit system supporting numerous versions of iPhone, Android, and Blackberry technologies.

• Developed and implemented test plan encompassing entire system to accommodate leading zeroes in credit/debit card numbers. Deployment of this functionality resulted in no system-wide downtime.

2011 Quality Assurance Analyst

Apex Systems Atlanta, Georgia – information services firm dedicated to software development and testing working on contract for Cox Media Group.

• Created and executed manual test cases for portal building system for Cox Media Group websites.

• Reported and tracked defects using JIRA.

• Automated unit, integration, and regression testing using FitNesse.

MDI Group Atlanta, Georgia – information services firm dedicated to software development and testing working on contract for Turner Entertainment Group.

• Created manual test cases and performed test execution.

• Reported and tracked defects using JIRA.

Highlights:

• Tested March Madness website as part of special quality assurance team, and was retained for post-project work as the outstanding team member.

2010-2011 Quality Assurance Engineer

Tescom International Atlanta, Georgia – information services firm dedicated to software testing working on contract for Global Disaster Operations, Inc and Harland Clarke.

• Oversaw testing strategy and execution of an asset management application.

• Developed Test Plan outlining approach, timeline and scope of work.

• Created manual test cases and performed test execution.

• Automated test cases using Selenium IDE/RC for GDO.

• Used Microsoft SharePoint for Defect tracking and communication between developers and testing.

• Created weekly reports and interacted with COO on progress of testing effort.

• Implemented manual test plan for Harland Clarke check ordering system, which involved web and mainframe components.

Highlights:

• Built software quality assurance function at GDO from scratch. Automating testing, thus deferring need for additional quality assurance personnel indefinitely.

2008-2010 Quality Assurance Manager

Acculynk, Inc. Atlanta, Georgia.

• Designed and Implemented quality control processes for internet PIN debit system.

• Directed all projects for software quality assurance.

• Implemented quality assurance projects using manual testing and MS SQL Server 2005/2008.

• Automated API, integration, and regression testing using Selenium IDE/RC.

• Ran application performance tests, gathered and analyzed system performance data.

• Directed and implemented change management to test and production systems.

• Wrote, organized, and maintained all quality assurance documentation.

Highlights:

• Built software quality assurance function at Acculynk from scratch. Automated testing, thus deferring need for additional quality assurance personnel indefinitely.

• Ran Quality Assurance for 18 months, during which no system-wide downtime due to quality assurance failure occurred.

2006-2008 Quality Assurance Analyst

National Computer Print Atlanta, Georgia – a printing firm serving the banking and employee benefits industries.

• Designed and directed all quality assurance projects for digital printing portal software.

• Implemented quality assurance projects using manual testing and MS SQL Server 7.0.

• Wrote user’s guides for customers using MS PowerPoint 2003.

Highlights:

• Built software quality assurance function at NCP from scratch. Reduced incidents of system-wide downtime from weekly to annually, with most recent incident occurring in November, 2006.

2002-2006 Research, Development, and Testing Contractor

CSMiller.com Atlanta, Georgia – an internet applications development corporation.

• Advised and directed development and testing of FishGroups.com, an integrated web application for online communication. Beta tested FishGroups.com by moderating group communication and managing website content for portal site www.calebstrailblazers.org with over 400 active users.

• Researched client needs, set up specifications, and prepared documentation for developers.

• Managed website content for customers using HTML, Ulead PhotoImpact 7, and DotNetNuke.

1994-2002 Quality Assurance Manager/Programmer-Analyst/MIS Consultant

OSI Systems Incorporated Atlanta, Georgia – a healthcare data and information consulting firm.

• Directed all projects for software quality assurance for healthcare data modeling software.

• Implemented quality assurance projects using manual testing, MS SQL Server 6.5/7.0 and Oracle 7/8.

Highlights:

• Built software quality assurance function at OSI from scratch. Designed and implemented tests that enabled newest version of application that ran nightly with enterprise-wide scope to be corrected and released. Managed quality assurance for three years.

Education: University of Georgia: Athens, Georgia. B.A. in Speech Communication.

Honors: Eagle Scout, President's Scholarship at Missouri Baptist College, Golden Key Academic Honor Society.

Hobbies: Hiking and camping – former leader of Caleb’s Trailblazers, an outdoor club for single professionals with a membership of over 400. Planned and organized activities. Authored and managed content for group website. Published electronic newsletter using HTML.

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