Customer Service Manager
Resume:
SAJU SASIDHARAN
Qatar, Ezdan **
Ph: 974********
***********@*****.***
SUMMARY
To achieve a high level of customer satisfaction beyond their expectations and help the team members to grow professionally and personally.
EMPLOYMENT HISTORY
FMM (Qatar)
HAMAD INTERNATIONAL AIRPORT
Operational Supervisor
December 09 till date
Westin and Le Meridian City Center
Housekeeping supervisor, Bahrain city center
April 2015 to till December 2018
(4 Times my name was referred for Quality and Good Customer Service in TRIP ADVISOR)
(Selected as Employee of Month / Nominee for Quarterly Employee of Year)
●Responsible for all VIP arrivals and Group Arrivals
●Responsible for BSA / LRA Audits
●Assign workers their duties and inspects work for conformance to prescribed standards of cleanliness
●Investigate complaints regarding housekeeping service and equipment, and take corrective action.
●Obtain list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments.
●Coordinates work activities among departments.
●Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.
●Inventories stock to ensure sufficient supplies and store levels
●Successfully continuing the role of departmental trainer
Westin and Le Meridien City Center
Housekeeping Team Leader
September 2014 to April 2015
●Handling guest request
●Making monthly reports, expense summary reports
●Taking inventory, maintaining guest supplies, maintaining par stock, ordering stock.
●Coordinates work activities among departments.
●Other housekeeping Duties also
Kempinski grand and Ixir Hotel Bahrain city center
Housekeeping Room Attendant
September 2013 to June 2014
●Handling guest request
●Making monthly reports, expense summary reports
●Taking inventory, maintaining guest supplies, maintaining par stock, ordering stock.
●Other housekeeping duties also.
●Worked in as a Housekeeping Room Attendant DRAGON Hotel & resort from September 2011 to September 2013
●Handling guest request
●Making monthly reports, expense summary reports
●Taking inventory, maintaining guest supplies, maintaining par stock, ordering stock.
●Other housekeeping Duties also.
DRAGON Hotel & Resort
Housekeeping Room Attendant
September 2011 to September 2013
●Cleaning all Rooms and Corridors and keeping them update and Hygiene for next arrival.
●Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
●Maintaining a clean and sanitary kitchen area
●Making beds and changing linens
●Washing windows
●Vacuuming and cleaning carpets and rugs
●Sweeping/vacuuming, polishing, and mopping hard floors
●Using any cleaning equipment such as vacuums, mops, and other cleaning tools
●Keeping bathrooms stocked with clean linens, toiletries, and other supplies
●Cleaning mirrors and other glass surfaces
●Emptying trash receptacles and disposing of waste
●Tidying up rooms
●Monitoring cleaning supplies and ordering more as needed
Le meridian Hotel Kochi
Housekeeping Room Attendant
March 2009 to march 2010
●Handling guest request
●Cleaning Rooms & Public Areas
●Taking inventory
●Cleaning all Rooms and Corridors and keeping them update and Hygine for next arrival.
●Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
●Maintaining a clean and sanitary kitchen area
●Making beds and changing linens
●Washing windows
●Vacuuming and cleaning carpets and rugs
●Other housekeeping duties also.
●Nominated for ‘the best employee of the month
PALMS HOTEL TOWER AND VILLAS (Five Star Luxury Hotel)
Minibar attendant
Mumbai, Maharashtra
December 2007 to December 2008
●Carefully organised spirits, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
●Set up storeroom and work areas to allow easy access to stock items.
●Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
●Built guest satisfaction and enjoyment.
●Cut, sliced and peeled perishable garnishes and fruits for beverages.
●Set up bar for operation, obtained cash float and stocked the service bar.
●Consistently monitored guest consumption of alcohol and intervened appropriately as needed.
●Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team.
●Obtained customer payment promptly and politely.
PALMS HOTEL TOWER AND VILLAS (Five Star Luxury Hotel)
Room Attendant
Mumbai, Maharashtra
June 2007 – December 2008
●Cleaning all Rooms and Corridors and keeping them update and Hygine for next arrival.
●Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
●Maintaining a clean and sanitary kitchen area
●Making beds and changing linens
●Washing windows
●Vacuuming and cleaning carpets and rugs
●Sweeping/vacuuming, polishing, and mopping hard floors
●Using any cleaning equipment such as vacuums, mops, and other cleaning tools
●Keeping bathrooms stocked with clean linens, toiletries, and other supplies
●Cleaning mirrors and other glass surfaces
●Emptying trash receptacles and disposing of waste
●Tidying up rooms
●Monitoring cleaning supplies and ordering more as needed
●Reporting any necessary repairs or replacements
SHIV VILLAS (Five Star Palace Hotel)
Trainee
Jaipur, Rajasthan
November 2006 – May 2007
Training to acquire a good working knowledge of the hospitality sector with special attention to dealing with customers in Operation and Administration in each different department like:
●Front office
●Food & Beverage
●Housekeeping
●Food Production
HOBBIES & INTERESTS
Travelling
Watching Arts
Swimming
PROFESSIONAL SKILLS
Microsoft: Competent
Opera: Intermediate
Ids: Competent
EDUCATION
Cormorant groups of Hotel Management
Diploma in Hotel Management
Kochi, Kerala
April 2007
High School (2006)
Veliyam,
Kollam Kerala
LANGUAGES
English : Native
Hindi : Proficient
Tamil : Conversational
Malayalam : Fluent
ACHIEVEMENTS
●COSHH Training
●Selected as HACCP Team member
●Completed Floor & Chemical handling Training contacted by Diversey / Cleenol
Starwood Certificates
Supervisory Module 4: Stress Management
Supervisory Module 3: Problem Solving and Decision Making
Supervisory Module 2: Emotional Intelligence
Supervisory Module 1: Introduction to Leadership Housekeeping Essential
Train the trainer
PASSPORT DETAILS
●Passport no : H 7981047
●Place of issue : Trivandrum
●Date of issue : 05/01/2010
●Date of expiry : 04/01/2020
REFERENCE
Dashrath Singh NIDEESH SHANKER
Custodial Manager ASST: Housekeeping manager
facility management & maintenance (FMM) Westin & Le meridien Hotel
Phone: +974******** Bahrain city center
Phone: +973********
Place : Doha
Contact this candidate