Customer Service Representative

DARRYL FRITH

**********************@*****.***

**** ******** ***** **********, ** 37814 423-***-****

CUSTOMER SERVICE COORDINATION & PUBLIC RELATIONS LIAISION

CORE QUALIFICATIONS

Call Center Services & Sales

Customer Services & Support

Inventory & Stocking

Food Services & Preparations

Retail Sales & Services

Client Centered Solutions & Relationship Builder

Promotional Campaigns & Advertising Pitches

Persuasive & Negotiation Communication Skills

Public Relations & Social Engagements

Credit Auditing & Collection Reconciliations

RELEVANT SKILLS

Handle all daily department work requirements by successfully organizing tasks for proper execution and delivery by prioritizing work assignments with available staff capabilities

Able to determine customer needs using problem solving and sensitivity training that recognized the appropriate action that increased individual satisfaction and confidence in the company's services

Strong computer skills and ability to transfer computer data through internet connection via email or store in e-filing system using MS Word, Excel and other company data tracking systems

Pay close attention to the accuracy and volume of paperwork to decrease errors or delays in completion of services

Good communication skills and ability to respond quickly in emergency situations keeping calm and confident in executing needed products or services

AREAS OF PROFICIENCY

Meet all demands of individuals creating a warm friendly environment yielding high a great service delivery experience

Keep work area clean and organized during shift creating better production and work performance

Check all completed work for discrepancies, damages or defects keeping quality a top priority

Work well with co-workers and customers providing support and having a positive attitude to maintain a strong team effort

EMPLOYMENT HISTORY

RESOURCE MFG Morristown, TN 2019

Factory assignments have included Kawasaki, J-TEKT, MAHLE, Morristown. Experience in auto parts assembly line machining. Parcel receiving, stocking, maintaining stores, distribution.

Exhibited ease at learning new procedures in manufacturing, tooling, and parts processing.

Records show maintained excellent work during assignments. Often called upon for overtime and new trainee supervision & teaching.

SYKES CALL CENTER

Customer Service Representative Morristown, TN 2017

Handle high volume of incoming calls to execute a range of customer services including up selling for AT&T, Direct TV product line, and resource sharing and policy clarifications for FEMA

Able to handle a variety of customer personalities and behaviors with professionalism in both calm and escalated outbursts

Use computer tracking and customer service system to input and query billing and contract information

Use excellent voice control with appealing tone and articulation skills to convey information and troubleshooting resolutions to customers with positive feedback

GOLDEN CORRAL

Food Service Representative Morristown, TN 2016-2017

Prepare pre-determined menu food items for customer consumption on buffet styled platform keeping a balanced match on meeting daily food supply and demand counts

Make sure work area meets USDA policies and health regulation guidelinesto prevent contamination of food and supply items

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DARRYL FRITH

**********************@*****.***

3221 LANDMARK DRIVE MORRISTOWN, TN 37814 423-***-****

KELLY SERVICES

Production Associate Morristown, TN 2014-2016

Factory assignments: General Electric, Colgate-Palmolive Industries

Follow supervisory instructions to complete manufacturing process and meet quality standards

Use appropriate tools to assembly or adjust parts keeping a steady production pace throughout shift

(DBA) GREG WILLIAMS/THE LIGHTHOUSE GROUP, LLC

Professional Voice Talent, Audio Producer,Creative Director 2000-Present

Advance promotional campaigns and on air coverage by performing media releases, daily

programming rotations with monitoring of results and audience reach

Developed, produced, and hosts SATURDAY MORNING CARTOONS podcast, first on WJXB Knoxville, followed by online hosting by AmeriStream.com, ABCOldies.com, and MixCloud.com

MUSIC IN MOTION DJ & LIGHTING

Creative Services Production Director 2009-present

Live event and Wedding Master of Ceremony, public speaker, DJ, audio producer

Able to communicate and entertain large crowds of diverse people and ages. Has shown quick thinking and decision making skills.

+35 Years of experience in radio broadcasting and advertising production put into generous use in all areas.

THE HOME DEPOT, Store 0731

Sales Associate/Specializing in Appliance Sales Knoxville, TN 2005-2006

Handle high volume of consumer credit sales and earned Lead Generator for in-home services for various brand name appliances

Make sure customer informed of appliance operating capabilities, warranties and repair service policies creating a holistic approach to full service sales promotions

REFERENCES

Lar’juanette Williams, Media Director

Memphis Black Arts Alliance 865-***-****

Corey Goin, Owner/Operator

Music in Motion DJ & Lighting 865-***-****

Jeff Jarnigan, Program Director (ret.)

WOKI-FM, WJXB-FM 865-***-****

Ella Sanchez, Associate Coordinator

Resource MFG, Morristown TN 423-***-****

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