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Administrative Assistant Customer Service

Location:
Pittsburgh, PA
Salary:
$43,000
Posted:
January 26, 2020

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Resume:

KATHRYN ORRICO

*** **** *****, **********, ** ***36 - 412-***-**** – adbf9g@r.postjobfree.com

CAREER OBJECTIVE

Obtain a position that will utilize my experiences and interests and afford the opportunity for growth.

QUALIFICATIONS

Excellent written and verbal communication skills.

Strong problem-solving, time management, and organizational skills.

Experience in multiple facets of business administration including human resources, customer service, sales, and office administration.

Ability to handle matters of considerable confidentiality and importance while exercising independent judgment and discretion.

Detail oriented, self-motivated, and challenge driven.

Proficient in Word, Excel, Outlook, Power Point, PeopleSoft, and Taleo.

WORK EXPERIENCE

dck Worldwide

Receptionist – 12/17/2018 to 10/25/2019

Greeted and directed visitors.

Answered phones.

Processed and managed Federal Express and USPS incoming and outgoing deliveries including maintaining postage meter.

Ordered, stocked and distributed office and kitchen supplies.

Managed security badges and security log, visitor’s log, parking ticket log, attendance log, conference rooms, phone lists, and faxes.

Handled all aspects of company apartments and housing for associates.

Assisted Accounting Department with coding mail and entering Business Partners.

Performed special projects as needed.

MACY’S, INC.

Administrative Assistant to the District Director(s) of Human Resources - 6/2013−2/2018

Handled all aspects of the hiring, onboarding, and terminating of executive level employees including recruiting, screening all applications and resumes and selecting the best candidates, scheduling interviews, preparing offer letters, generating background checks, processing relevant paperwork, validating credentials for I9’s, coordinating start dates and training, creating ID badges, and updating employee information in Macy’s systems.

Worked closely with the District Director of HR, District VP, Regional Team, and Stores’ Managers to perform a broad range of complex administrative functions and activities.

Coordinated travel and reimbursement of expenses.

Served as Chairperson of District Grant program and organized volunteer opportunities.

Responded to and resolved HR customer and employee issues.

Professionally organized meetings and activities.

Human Resources Administrative Support Team - 3/2010−6/2013

Received Magic 6 Award for developing updated training and hiring procedures and for initiating and completing special projects.

Handled all aspects of hiring and maintained confidential personnel files via Taleo and PeopleSoft.

Operated the Cash Office including balancing the vault, ordering money, preparing deposits, and opening and replenishing cash drawers.

Authorized to open store and maintain corporate operating procedures.

Trained new AST peers and provided feedback.

Composed, prepared, and distributed newsletters, flyers, forms, and reports using Word, Excel, Publisher, and Macy’s Mainframe.

Organized and expedited flow of work throughout the office and initiated follow-up actions.

Maintained associate paychecks and schedules and verified and edited time cards using InSite.

Provided administrative support to entire Executive Office and associates.

Greeted, screened, and directed visitors.

Researched and processed customer and associate complaints and inquiries.

Coordinated use of training and conference rooms and prepared them for visits/meetings.

Various administrative duties including filing, faxing, and answering phones.

Sales Associate - 4/2008−3/2010

Opened and closed registers.

Assisted customers with purchases and returns and generated sales of new credit card accounts.

Set up displays and sized, organized, and sorted merchandise.

JEFFERSON PAIN & REHAB

Medical Records Coordinator - 3/2008−11/2012

Researched, billed, and processed medical records/legal forms using Medent and Navinet systems.

Prepared and created new patient charts.

Processed and distributed doctor’s notes for satellite offices.

Various administrative duties including filing, faxing, answering phone, and special projects.

MELLON BANK, N.A.

Administrative Assistant - 4/1984−3/1992

Various administrative functions including composing legal documents, forms, charts, and reports.

Researched and responded to customer inquiries and complaints.

Balanced accounts.

Maintained confidential personnel files and filing systems.

Proficient in handling special projects as needed.

Made travel and hotel reservations.

Managed daily work flow and ensured completion of tasks.

VOLUNTEER WORK

Macy’s Inc. – Project Coordinator and Volunteer – Handled all aspects of setting up volunteer opportunities for associates including selecting projects, creating and distributing flyers, recruiting volunteers, collecting necessary supplies, and providing snacks and t-shirts. Successful events included Elephant Day at the Pittsburgh Zoo, planting/weeding at various Pittsburgh parks, providing makeovers at the women’s shelter, holiday decorating and cooking for Shepherd Wellness, and packing food at the community food bank.

Amachi Pittsburgh – Mentor - Mentored a child during a year-long program.

Girl Scouts – Leader, Treasurer, Secretary and Cookie Sale Coordinator - Served as Leader of two troops for approximately ten years, as well as Treasurer, Secretary, and Cookie Sale Coordinator.



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