Customer Service Electrical

JM Joe Mandurano

928-***-**** E: adbf99@r.postjobfree.com

Chino Valley, AZ 86323

PROFESSIONAL

SUMMARY

Efficient and driven [Job Title] bringing demonstrated abilities in reading technical documentation and conducting root cause analysis on diverse equipment and components gained during [Number]+ years of [Industry] experience. Smoothly organize supplies, tools and teams to achieve work targets. Collaborate on complex issues to meet tight schedules.m SKILLS Worked in Electrical construction field

30 Yrs. Experience Operated Heavy

Equipment Through Out Career

WORK HISTORY MAINTENANCE ELECTRICIAN 12/1995 to 05/2005 Waukegan Public Schools Waukegan, Illinois, IL

Installed, tested and calibrated commercial electrical equipment to meet use demands

Located and addressed electrical connection issues such as frayed wires and worn insulation to prevent larger problems

Kept robust spare parts inventory based on expected needs to minimize downtime

Removed and replaced malfunctioning and worn parts to maximize system longevity and performance

Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets

Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults

Set up, calibrated and tested industrial electrical equipment to assess functionality for planned uses

Maintained optimal spare parts inventory to meet expected installation and repair demands

Coordinated effective preventive maintenance schedules, including checking and cleaning parts such as seals and gaskets Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes

Replaced worn and defective components to maintain optimal performance Correctly installed electrical equipment, units and systems based on careful review of technical documentation

Identified and corrected defects such as loose connections, frayed wires and insufficient insulation

Effectively controlled release of proprietary and confidential information for general client lists

Led complete review of operational costs and potentially wasteful practices INTERNATIONAL BROTHERHOOD OF ELECTRICAL 06/1974 to 11/1995 WORKERS

Local Union 150 IBEW Waukegan, IL

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Minimized costs and maximized returns resulting in $100000's over many years savings

Liaised with Job Foreman to organize and perform Daily quality standard training for new and existing staff

Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards, Operated Heavy Equipment, Operated Overhead Equipment, Drove & Operated Flatbed Trucks with 20 Ton Cranes Supervised and led employees to high performance levels in cross- functional matrix management structure

Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance Worked with Union Steward to resolve juridical problems, improve operations and provide exceptional customer service Maintained material and stock levels consistent with business requirements while meeting target capital objectives

Managed quality assurance program including on site evaluations, internal audits and customer surveys

Followed quality standards and procedures to minimize errors and maximize customer satisfaction

Implemented brand and demand strategies to meet revenue targets for business services and products

Collaborated with materials purchasing specialist to meet production requirements and quality standards

Supervised production planning while using appropriate tools and analysis for smooth production output

Adhered to established policies, procedures and compliance for satisfactory audit rating

Calibrated instruments and scales in production area and quality lab Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

EDUCATION High School Diploma 1978

I.B.E.W. National Apprentice School, North Chicago, IL Coursework in Electrical, Theory and Application

Member of I.B.E.W

Recipient of Electrical Apprentice Scholarship

WORKED IN

EXTREMELY HIGH

VOLTAGE SITUATIONS

AND CERTIFIED HIGH

VOLTAGE CABLE

SPLICING TRAINING

Worked in Highly Dangerous Applications of working on Live High Voltsge Situtions

ADDITIONAL

INFORMATION

Many years of Operation of Heavy Equipment

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